David Shake Email & Phone Number

Milwaukee, WI, US

Minneapolis, Minnesota, US

As a Delivery Manager, I am responsible for leading a team of our Engagement Managers as well as directly supporting strategic client engagements. Working along side our Sales and Delivery teams, I drive the standardization of Crossfuze's delivery methodology (utilizing my experiences to create, enhance, and maintain best practices for services delivery.

Minneapolis, Minnesota, US

As a Client Lead, I am responsible for managing the scope, schedule, budget, quality, and risk of the overall solution implementation effort. I work closely with our customer’s platform owners, development & change management teams, and project managers. Crossfuze is uniquely positioned to help customers deliver long-term ServiceNow digital transformation.

Teaneck, New Jersey, US

Teaneck, New Jersey, US

- Practice Lead for Application Managed Services Turnkey Offering (ServiceNowSupport)- Help clients adopt the Agile methodology within their ServiceNowenvironments to deliver efficiencies across their enterprise- Working within the Application Managed Service unit acrossServiceNow ITSM, ITOM, HR, ITAM - Lead/direct ServiceNow steady state operations with.

Albany, New York, US

- Delivery Manager working within Linium's Turnkey Offering (ServiceNowSupport)- Helped clients adopt the Agile methodology within their ServiceNowenvironments to deliver efficiencies across their enterprise- Worked within the Support Service unit acrossServiceNow ITSM, ITOM, HR, ITAM - Manage contractual commitments within cost targets and.

Norwalk, Connecticut, US

Supporting a dual role inside North America Operations - Delivery and Global Order to Cash - Finance at Xerox. As a SDM, I am responsible for the management of client relationships and contract delivery to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships.

Norwalk, Connecticut, US

• As a SDM, I am responsible for the management of client relationships and contract delivery to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction.
• Responsible for delivery of service for large, global clients.
• Provide a focus for client retention.
• Continuous and demonstrable improvement of productivity for increased cost effectiveness and value.
• Provides leadership and support for new business opportunities. Takes an active role in bids and supports the transition and implementation of new business.
• Leads the activities of service delivery teams to ensure budgets are managed effectively and that opportunities for leveraging economies of scale across Xerox - and geographic boundaries - are maximized.

Norwalk, Connecticut, US

As an Account Operations Manager, my responsibilities include planning, directing, and coordinating the contracted operations of the account. I oversee daily operations to ensure contract requirements are met, keep stakeholders abreast of major situations affecting service to the customer, and ensure all aspects of customer satisfaction.-Responsible for.

Norwalk, Connecticut, US

Account General Manager LEO US Mid-West at Takeda PharmaceuticalsClient Relationship Management- Manage effective communications, Relationship building, Networking- Demonstrate ‘thought leadership’ Services Delivery Operational Leadership - Manage the overall operation support to deliver excellence- Manage more complex client services contracts and.

Norwalk, Connecticut, US

As a Service and Solutions Executive in LEO – US Midwest Sales I was responsible for:- Driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain the account and grow new business.- Interfacing regularly both internally (within the sales and sales support functions).

Norwalk, Connecticut, US

As a Sales Intern inside the SBU – Midwest Major Accounts I received:- A training program that focuses on selling world class Xerox products and competitive technology information - Personal coaching from Xerox top sales professionals to give guidance and focus - Real business skills to successfully deal with actual Xerox customers at all corporate levels.