David Shake Email & Phone Number

Milwaukee, Wi, Us

Minneapolis, Minnesota, Us

As a Delivery Manager, I am responsible for leading a team of our Engagement Managers as well as directly supporting strategic client engagements. Working along side our Sales and Delivery teams, I drive the standardization of Crossfuze's delivery methodology (utilizing my experiences to create, enhance, and maintain best practices for services delivery across our organization).Crossfuze is uniquely positioned to help customers deliver long-term ServiceNow digital transformation with speed, agility, and confidence. We are a multi-award winning ServiceNow Elite Sales and Services Partner with over 2,500 implementations, 20 years of Enterprise Service Management experience and a global reach. Crossfuze is known for providing superior service and in-depth knowledge that enables organizations to accelerate the path to achieving their ServiceNow vision. For more information about Crossfuze or ServiceNow: LetsTalk@crossfuze.comVisit our ServiceNow Resource Center: https://www.crossfuze.com/servicenow-resources

Minneapolis, Minnesota, Us

As a Client Lead, I am responsible for managing the scope, schedule, budget, quality, and risk of the overall solution implementation effort. I work closely with our customer’s platform owners, development & change management teams, and project managers. Crossfuze is uniquely positioned to help customers deliver long-term ServiceNow digital transformation with speed, agility, and confidence. We are a multi-award winning ServiceNow Elite Sales and Services Partner with over 2,500 implementations, 19 years of Enterprise Service Management experience and a global reach. Crossfuze is known for providing superior service and in-depth knowledge that enables organizations to accelerate the path to achieving their ServiceNow vision. For more information about Crossfuze or ServiceNow: LetsTalk@crossfuze.comVisit our ServiceNow Resource Center: https://www.crossfuze.com/servicenow-resources New to ServiceNow? Ask us about Smart Launch for ServiceNow ITSM, 30-day go live at a fixed price plus a 90-day post-implementation guarantee. We also offer complimentary Business Case Development and Roadmap Audit and Recommendation Services.Already Have ServiceNow? Ask us about our SMART SAM and SMART PPM offerings to deliver even more value out of your ServiceNow investment. Or, if you need robust and reliable admin support to address end-users'​ daily platform requests, ask us about Crossfuze ManagedNow.

Teaneck, New Jersey, Us

Teaneck, New Jersey, Us

- Practice Lead for Application Managed Services Turnkey Offering (ServiceNowSupport)- Help clients adopt the Agile methodology within their ServiceNowenvironments to deliver efficiencies across their enterprise- Working within the Application Managed Service unit acrossServiceNow ITSM, ITOM, HR, ITAM - Lead/direct ServiceNow steady state operations with key strategic accountsacross the AMS practice by ensuring development teams and technicalconsultants had what they needed to execute client deliverables- Construct support statements of work that enable continuous engagementfor on-going projects and growth opportunities within a contract- Work with Business Process Consultants to ensure Demands and Stories areconstructed appropriately with full requirements before development- Manage contractual commitments within cost targets and ownedresponsibility for the overall profit and revenue growth within accounts- Provide ServiceNow best practice consulting as customers continue to growand expand their ServiceNow instances within their enterprise- Project Manager for opportunities across Linium's ServiceNow Turnkey offering

Albany, New York, Us

- Delivery Manager working within Linium's Turnkey Offering (ServiceNowSupport)- Helped clients adopt the Agile methodology within their ServiceNowenvironments to deliver efficiencies across their enterprise- Worked within the Support Service unit acrossServiceNow ITSM, ITOM, HR, ITAM - Manage contractual commitments within cost targets and ownedresponsibility for the overall profit and revenue growth within accounts- Provide ServiceNow best practice consulting as customers continue to growand expand their ServiceNow instances within their enterprise- Project Manager for opportunities across Linium's ServiceNow Turnkey offering

Norwalk, Connecticut, Us

Supporting a dual role inside North America Operations - Delivery and Global Order to Cash - Finance at Xerox. As a SDM, I am responsible for the management of client relationships and contract delivery to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth. I provide leadership and direction for the client enterprise, setting and meeting objectives at the executive level for the roll out of services on a national and global basis. I have a lead role in implementing national/global solutions, driving operational consistency and excellence across account locations, and partner with Sales in development of client/account transformation and growth strategy. As a Process Improvement Manager, I am responsible for supporting the Global Order to Cash team inside Xerox's Finance Organization; working as a subject matter expert representing Xerox's Field Operations.

Norwalk, Connecticut, Us

As a SDM, I am responsible for the management of client relationships and contract delivery to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth. I provide leadership and direction for the client enterprise, setting and meeting objectives at the executive level for the roll out of services on a national and global basis. I have a lead role in implementing national/global solutions, driving operational consistency and excellence across account locations, and partner with Sales in development of client/account transformation and growth strategy. • Responsible for delivery of service for large, global clients.• Provide a focus for client retention.• Continuous and demonstrable improvement of productivity for increased cost effectiveness and value. • Provides leadership and support for new business opportunities. Takes an active role in bids and supports the transition and implementation of new business.• Leads the activities of service delivery teams to ensure budgets are managed effectively and that opportunities for leveraging economies of scale across Xerox - and geographic boundaries - are maximized.• Provide expert problem management support to the most difficult, high profile client issues and ensures root-cause analysis is conducted and a corrective action plan is followed through.• Takes a strategic perspective to anticipate future challenges within the industry and identifies the implications for service delivery, including likely future capability and resource requirements. Leads continuous improvement and innovation of service delivery processes and standards across accounts.• Maximize same account growth opportunities.• Define requirements for new services. Professionally introduce these offerings ensuring acceptance and delivery.

Norwalk, Connecticut, Us

As an Account Operations Manager, my responsibilities include planning, directing, and coordinating the contracted operations of the account. I oversee daily operations to ensure contract requirements are met, keep stakeholders abreast of major situations affecting service to the customer, and ensure all aspects of customer satisfaction.-Responsible for managing the budget and P&L -Assists Ops Director and Sales in generating revenue while seeking additional business opportunities.-Manage the assigned accounts to achieve required business results.-Managing to the contract SLAs & KPIs-Employee and Customer Satisfaction-Customer retention-Profitability of accountAccountable for delivery of Operational Excellence in support of the Account Management Strategy-Lead the account team in identifying and delivering value to the customer.-Expand the range of services Xerox offers the customer, increasing the Xerox services offering employed in the customers operation.-Manage various internal processes required to service and deliver Xerox’s capabilities-Deploy service solutions-Support the Revenue & Retention strategies to enable profitable growth.Perform HR Management - selection, training and career progression, performance management, and adherence to policy.-Recruitment of site staff-Achieve diversity and Operation Balanced Work Force objectives.-Provide leadership and direction to staff-Accountable for the development, recognition, and retention of team members-Manage Employee Motivation & Satisfaction process to create a motivating team environmentManage P&L targets and operating budget.-Responsible for account growth through labor productivity, efficient operational practices, and new product/service offerings-Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and control-Achieve business objectives, identify and resolve shortfalls and issues

Norwalk, Connecticut, Us

Account General Manager LEO US Mid-West at Takeda PharmaceuticalsClient Relationship Management- Manage effective communications, Relationship building, Networking- Demonstrate ‘thought leadership’ Services Delivery Operational Leadership - Manage the overall operation support to deliver excellence- Manage more complex client services contracts and SOWs/SLAs delivering contracted scope- Manage cross-organizationally; effective communications (internal & external)- Effective, efficient resolution of client issues, leveraging internal/external resourcesAchieve Contract Service Level Agreements/Customer Satisfaction- Own delivery of multiple services through operational teams- Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements- Focal point for service level agreement management, key performance indicators, reporting, and problem resolution- Advise client of opportunities to improve the success of their business operations- Understand client’s industry and their critical business drivers- Identify opportunities to improve gross profit through cost management and post-sale revenue growth- Develop and conduct client business reviewsPeople and Resource Management- Complete/lead all HR activities for teams including recruiting, retention, succession planning, training, performance, development, compensation, team building, and recognition practices - Manage talent acquisition - Deploy communications to teams and gather feedback for on-going improvementFinancial/Business Growth - Accountable for achievement of financial plan- Manage contract to meet revenue and cost projections; resources allocation levels to contractual commitments and work with partners to achieve TTR and audit requirements- Generate demand for same account revenue growth & cost management- Analyze workflow to ensure efficient and cost effective operations. Develop/implement process improvements- Maximize account retention

Norwalk, Connecticut, Us

As a Service and Solutions Executive in LEO – US Midwest Sales I was responsible for:- Driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain the account and grow new business.- Interfacing regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. - Managing the entire sales cycle. Leverage executive level sponsorship in the client’s organization to bring new insight (teaching) to the client about Xerox solutions and services that address their business challenges. This insight is critical to effectively sell services and needs to be the result of industry and client-specific on-going research.- Tailor information about Xerox’s Value Proposition to the specific decision maker’s role and key business objectives. Assert control of the sales situation by continually linking back to the client’s business driver toward a successful close for products, services and solutions.- Achieve sales targets for new business sales and renewals selling with focus on balanced order performance across all services and product lines inside designated territory. Special focus is required to sell Managed Print Services.- Develop and implements business (short & long term) plans for client base to identify, sell, and support incremental value added services and/or products in existing client accounts. Must be skilled in the area of financial presentation and negotiation with the client to effectively close profitable deals based on what’s best for the client and Xerox.- Effectively coordinate internal resources, processes and tools to manage territory and successfully engage the client base.

Norwalk, Connecticut, Us

As a Sales Intern inside the SBU – Midwest Major Accounts I received:- A training program that focuses on selling world class Xerox products and competitive technology information - Personal coaching from Xerox top sales professionals to give guidance and focus - Real business skills to successfully deal with actual Xerox customers at all corporate levels (Discover Financial, United Airlines, US Foods, Takeda Pharmaceuticals) - The opportunity to develop my business acumen through a real world, business scenario while representing Xerox Corporation - Time-management and organizational skills to meet deadlines and go above and beyond in a fast-paced environment - Challenging client projects that will cultivate creativity and problem-solving abilities- Exposure to different contract life-cycles- Contract negotiations- Account assessments- Next Generation MPS & CPS Solutions