David Shepherd Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

• Evaluated organization's technology to recommend upgrades for hardware and software.
• Developed data security and disaster recovery procedures.
• Maintained knowledge of advances in information technology systems and applications.
• Met with users, vendors, and technicians to determine requirements.
• Assigned and reviewed work of IT project managers, systems analysts, and developers.
• Recruited, trained, and supervised IT department staff.

Phoenix, Arizona, United States

• Design & architect the company's SharePoint environment utilizing out of the box solutions along with editing master pages and coding sites and pages from scratch.
• As the Senior Systems Administrator for SharePoint, I also manage and oversee support, training, and administration over the following: OneDrive, Teams, Stream, Planner, Forms, & Yammer.
• Monitor the farm and the cloud through built in tools as well as third-party tools such as Metalogix ControlPoint.
• Migrate content… Show more
• Migrate content from on-premises farm to the cloud with Microsoft migrations software and migrating content within the environments using Metalogix Content Matrix software.
• Implement policies, procedures, and best practices to safeguard and protect data, reports, and access. Show less

Phoenix, Arizona Area

• Manage the day-to-day request, support calls, content update, and user education.
• Performing maintenance of the SharePoint platform, servers, and intranet.
• Troubleshooting and resolving SharePoint issues or malfunctions.
• Ensuring sufficient storage space by performing clean-ups and archiving data.
• Keeping up to date with SharePoint developments and performing version updates and upgrades.
• Automated repetitive administrative tasks to shorten work times and reduce… Show more

Goodyear, AZ

• Oversaw the business units various site collections which included day to day support, new content creation, providing technical solutions, and collaborating with the marketing department ensuring we followed branding.
• Leveraged Metalogix ContentMatrix to assist in reorganization of the business units and migrate content from SP2010 to SP2013 and SPO without seamlessly.
• Achieved cost-savings by utilizing out of the box solutions in lieu of third-party applications.
• … Show more
• Trained non-technical users and answered technical support questions one on one and in training classes company wide.
• Recognized by management for providing exceptional customer service and end user training skills which included fully developed training program.

Goodyear, AZ

• Coordinated work of 3 employees by offering clear direction and motivational leadership.
• Reviewed employee performance every 6 months and delivered constructive feedback to improve deficiencies.
• Identified business issues, creating customized solutions for individual problems.
• Functioned as subject matter expert when resolving ERP issues.
• Cross-trained the support team to maximize operational knowledge.
• Trained end users on software, best practices, and protocols.

Houston TX, Goodyear AZ

• As the Data Warehouse Project Manager, I was tasked with identifying and locating all the different ERP Systems utilized by the business segment. Then determining how to extract raw data and moving into the data.
• Managed approximately 115 different ERP systems globally from basic spreadsheets to enterprise level applications.
• Created IT solutions to solve data warehouse issues and business needs.
• Reviewed and improved ERP data feeds to the data warehouse.
• … Show more As the Data Warehouse Project Manager, I was tasked with identifying and locating all the different ERP Systems utilized by the business segment. Then determining how to extract raw data and moving into the.
• Created data verification and testing methods to resolve data conflicting issues and prevent glitches.

Houston, Texas

• Excellent support skills troubleshooting, fixing issues, and documenting errors and how to prevent them.
• Engineering software installation and configuration both locally and remotely.
• Created a knowledge base (KB) system for the support team saving countless hours researching issues previously resolved by our own team.
• Developed KB templates that reflected the error and solution along with information that led up to the error and how to prevent the error in the future… Show more
• Developed KB templates that reflected the error and solution along with information that led up to the error and how to prevent the error in the future. Education on the end user and support team saved everyone time.

Texas, Arizona, Louisiana, Italy, Guam, South Korea

Known for my organizations and leadership skills I was often task to assist the different departments within my career field get ready for compliance inspections. With a strong work ethic and the ability to work as a team we were always able to get the job done on or before given deadlines. Working well with others helped me network and become very.