David Sharp Email & Phone Number

Bryant, Arkansas, United States

Sell, process, and ahip automotive parts to regional customer base.

Little Rock Metropolitan Area

Little Rock, Arkansas, United States

North Little Rock, Arkansas, United States

Benton, Arkansas

• Managed Contact Center and Meter Reading divisions totaling 50+ employees
• Set department key performance indicators and measured results against standards
• Resolve escalated customer issues
• Implement improved customer service policies and practices
• Provided first line human resource support on evaluation completion/ FMLA qualification/ Payroll/ Complaint Resolution
• Implemented Quality Assurance procedures

Little Rock, Arkansas, United States

Oversaw recruiting, screening, and interviewing of more than 50 applicants weekly.Responsible for supervising, coordinating, and assigning daily activities to clerical and administrative support staff.Managed workforce of up to 50 employees at 15-20 client companies daily

Little Rock, Arkansas, United States

Oversaw Customer Service Department for large-scale mortgage servicing.Developed departmental goals and drove performance to achieve those benchmarks.Recruited, interviewed, and coordinated training of incumbents.Coached, mentored, and evaluated performance of three direct reports and more than 50 indirect reports.

Little Rock, Arkansas, United States

Managed daily deposit operations for commercial customers by direct supervision of 10-associate staff.Served as central supplier of cash and coin for retail branches.Performed administrative duties including payroll, leaves of absence (FMLA), and oversaw other production-related metrics.

Little Rock, Arkansas, United States

Managed 10-15 direct reports and 100-150 indirect reports at 900-associate reservations office.Performed contractual, administrative, and disciplinary duties for union work force.Prepared annual performance evaluations for direct reportsCoordinated activities to promote community involvement to drive positive company image with local municipalities.