Service Manager
Current• Responsible for all aspects of a multiple shift Cummins repair & rebuild facility.• Direct oversight of 3 salaried Supervisors & 14 Union Technicians.• Thorough understanding of transportation carriers’ needs & constraints.• Logistical interaction of parts procurement; back-ordering, delivery ETA’s, etc…• Negotiate & deliver repair quotations to clientele.• Provide assistance with advanced diagnostics, triage & repair.• Coordinate expected vehicle down time with transportation carriers.• Monitor & guide department to achieve monthly labor sales goals.• Analyze budgetary throughput & efficiency metrics.• Work in tandem with Sales Management to meet client needs/expectations.• Implement “Target Zero” Safety program through hands-on training/coaching.• Collaborate with outside vendors to obtain specialized parts & tooling.• Build, grow & maintain clientele relationships based on integrity.