IT Support Analyst I: Support to all Corporate associates with hardware software issues. Multiple software hardware vendor platforms, over see that associates’ workstations are working properly. Provide excellent customer support, managing and administering Windows desktop operating systems. Assist with all Microsoft & various application installs and related software applications. Java, Mainframe, Cisco Systems, Citrix and VPN clients, Mobile wireless technologies, retail systems & applications, server monitoring applications. Basic Active Directory experience. Remote Desktop SCCM tool, CyberArk, Service Manager Change Management experience. First-level problem determination for enterprise/offices/warehouses/Store systems related computer and network problems. Security related experience in identity and access management, & access verification. • Over thirty years of hands-on computer experience including the following: CompTIA A+ Certification.Fifteen years’ experience working in Microsoft desktop support role.Basic Network experience & CAT5 cabling/configurations. Software experience including MS Windows XP/Pro, Win7-10, NT, & 2000/8/12.Working knowledge with MS Office Products suites.Evaluating the functioning of installed hardware equipment/software of system performance under actual operating conditions. Troubleshooting computer systems and restoring them to operation. Investigate and resolve complex problems, either over phone or in the field.Installation, Configuration, Upgrading. (System modules, addresses, ports, devices, subsystems components).Diagnosing and Troubleshooting. (Identifying, eliciting inputs, troubleshooting, isolating problems). Preventative Maintenance. (Identifying types, issues, procedures for protection, people/work space issues).

Installation/Configuration and testing of electronic highway protection systems. Installation, construction, maintenance and repair of railroad crossings/train signals equipment. Electrical/electronic cable wiring, restoration, and maintenance for all Signal/Communications & Engineering Department. Organizing jobs for day-to-day deadlines. Heavy manual work involved working in unfavorable weather conditions. Sixteen years experience of electrical cabling/wiring and testing including the following:Electronic equipment cable\​wiring installation, testing and maintaining highway protection systems and train signal equipment. Basic electrical/electronic knowledge, along with On Job Training.Fundamentals of electricity/electronics for signals & communications.Installing multi gage wire for railroad crossings/train signals equipment.Wiring, testing cable and equipment/components before going operational.Following federal guidelines for correct operational procedures.Working knowledge of a muti-meter, ohm meter, cable locators.Experience in interpreting circuit schematics and diagrams.Ability to quickly solve problems.Class A CDL with air brake endorsements – current.Able to operate back-hoes, trenchers, and forklifts

Part-time computer service business.. Owner/Manager of computer business. Computer Service Technician. Sales, service, and repairs systems for customers. Eleven years experience with computer systems and their technology/hardware. CompTIA A+ Certification.Basic network experience & CAT5 cabling. Software experience including MS Windows XP/Pro, Win7, 8, NT, & 2000/8/12.Working knowledge with MS Office Products suites.Troubleshooting computer systems and restoring them to operation. Defining problems, collecting data, establishing facts, and drawing valid conclusions.Diagnosing and Troubleshooting. (Identifying, eliciting inputs, troubleshooting, isolating problems). Preventative Maintenance