David Sills Email & Phone Number

Leeds, England, United Kingdom

Design intuitive and customer-friendly journeys in line with strategy to drive engagement and acquisition across web and mobile.Lead a team of UX Writers in the creation of customer-focused, high quality content whilst adhering to standards on languages, inclusivity and accessibility.Ensure effective planning is completed with wider design teams, value streams and local markets to drive stakeholder alignment on overall CX experience using relevant research, data and insights. Provide training, development and focus on building a thriving UX writing community.

Leeds, England, United Kingdom

Global Lead Copywriter for Secure Access workstream. Leading User Experience & Design as well as the wider Digital teams by creating clear, elegant English (other native languages too), with suitable communication for international audiences from a variety of backgrounds, for all devices supported by the global operation.Leading production of high-quality and accurate long and short form copy across digital and social channels to a variety of project goals and audiences. Building on this with optimisation and reconfiguration of existing internal and external communications to adhere to UX best practice.Currently facilitating the production and upload of required security based journeys to 18 markets with more soon to be onboarded using Adobe Experience Manager (AEM) for browser and CopyKit for mobile journeys.Safeguarding all content and presenting a consistent and accurate overview aligned to all brand and sub brand guidelines and tone. Ensuring an equal and balanced focus is maintained on operating and regulatory risks. Regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.Building and maintaining strong work relationships with Global Heads, Operating Leads across EMEA, MENA and American markets, Global and Regional Digital Heads and Cross functional team leads. Adopting a joined up approach to execute change at pace with minimum conflict. Integration and streamlining of activities through involvement of wider teams in the geographic and functional matrix.Leading an effective team managed through communication, performance management, development plans and recognition practices whilst continuing to cultivate an environment supporting diversity and inclusion. Building a culture of continuous improvement through process evaluation and encouragement of streamlining to support the ever-changing work environment.

Stourton, Leeds

• Working with User Experience & Design as well as the wider Digital teams by creating clear, elegant English (potentially other native languages too), with suitable communication for international audiences from a variety of backgrounds, for all devices supported by the global operation.• Support production of high-quality and accurate copy across print, digital and social channels.• Support production of marketing- and service-related digital messaging working within rigid restrictions and guidelines• Support production of long and short form copy appropriate to a variety of project goals and audiences.• Optimise and reconfigure existing internal and external communications to adhere to UX best practice.Build strong relationships, adopting a joined up approach to execute change at pace with minimum conflict.• QC/QA own and teams work, assist colleagues by proofing output as required.• Work across a variety of projects, ensuring adequate and appropriate prioritisation.• Ensure all content presents an accurate overview of brand and is aligned to brand guidelines/tone etc. • Ensure consistency both within and across documents, brands and sub brands.• Undertake Sub Editor activity to define ‘best in class’ channel propositions and services following user-centred content techniques and industry best practice • Contribute to the delivery of Digital Order Book projects (Strategic and RtB)• Contribute to the delivery of all flagship Group Transformation programmes where there is a digital workstream, working collaboratively across HDS/DaaC teams• Develop appropriate documentation to support definition of user experience, engaging with relevant stakeholders.

Stourton, Leeds

Support resourcing and billing activity for Digital initiatives, and other priority programmes where there is a Digital work stream, across all Digital Centre of Excellence (COE) teams: Analysis, Design & Business Testing. - Gathering of resource estimates to inform resource profiles and forecasts- Supporting the use of resourcing/billing tools.- Supporting scenario planning across all COE teams through the production of data.- Produce resource reports for invoicing/recharging for all COE activity (Run the Bank, Change the Bank and Europe/Middle East North Africa).- Produce data to support COE budget and headcount management, along with modelling required for the submission of Rolling Operating Plans.

Utilising excellent communication skills to deal with customer queries whilst maintaining performance. Managing priorities and workloads whilst adhering to strict KPI's. Taking personal responsibility and accountability to ensure needs are met with relevant services and products, maintaining professionalism whilst ensuring good rapport and relationship building for duration of call and aftersales service.

Delivering excellent customer serviceProviding table service to customers in restaurant including order taking, food delivery and operating electronic order pointsAssisiting in general cleaning and preparation of tablesProviding bar service to customers at functions and diners on arrival

Ensuring effective management of the bowling operationProviding the highest standards of customer careEnsuring effective communications are taking place at all levelsUsing time management skills to prioritise workloadsActively working towards achieveing departmental targets including maximising sales and revenueEnsuring optimum levels of lane usage at all times and maintaining high levels of cash security

Assisting senior management team in day to day operations of a £1.5 million turnover, 22 bedroom hotel and restaurantSole responsibility for the procurement and maintenence of wet stock inclusing analysis of purchasing trends and performance against budgetManagement of cconferences and events of up to 100 delegates including organising appropriate staffing levels, accommodation and coordination of external partiesLiaising with customers concerning complaints raised and facilitating successful resolutionCompiling weekly financial reports detailing performance against budget and offering solutions and strategy to achieve key performance indicatorsDaily management of cash transactionsManaging hotel and restaurant bookings by telephone and in person

Bachelor Of Arts (Ba), Marketing

Activities and Societies: n/a

10 Gcse'S, English Language (A) And Mathematics (B)

Activities and Societies: n/a