David Silverston Email & Phone Number

Hertfordshire, England, United Kingdom

• Managing and supporting the rollout of new technology, implementing partner contractor requirements across whole estate.• Supporting the recommendation of improvements following successful rollouts, working with Team Leader and autonomously where appropriate to ensure 100% compliance.• Effectively prioritize workload to guarantee team goals are achieved.• Liaison for management of non-trading pubs, supporting sales and contractor visits.• Attending contractor meetings and… Show more • Managing and supporting the rollout of new technology, implementing partner contractor requirements across whole estate.• Supporting the recommendation of improvements following successful rollouts, working with Team Leader and autonomously where appropriate to ensure 100% compliance.• Effectively prioritize workload to guarantee team goals are achieved.• Liaison for management of non-trading pubs, supporting sales and contractor visits.• Attending contractor meetings and providing an in absence service for management. Show less

Hertfordshire

The Maintenance Team provides a critical service to JD Wetherspoon by ensuring the smooth operation of processes related to the maintenance of our pubs. I am part of the Property Maintenance team, which provides a dedicated support function for our operations teams and contractors.• Deploying strong operational and organisational skills, facilitating the smooth operation of processes for the timely maintenance of the JD Wetherspoon pub chain.• Ensuring and supporting budget… Show more The Maintenance Team provides a critical service to JD Wetherspoon by ensuring the smooth operation of processes related to the maintenance of our pubs. I am part of the Property Maintenance team, which provides a dedicated support function for our operations teams and contractors.• Deploying strong operational and organisational skills, facilitating the smooth operation of processes for the timely maintenance of the JD Wetherspoon pub chain.• Ensuring and supporting budget authorisation levels and where there could be problems, encouraging and actively creating discussion exploring the benefits of options.• Role requires on site presence and occasional travel to facilities across the JD Wetherspoon estate to undertake contractor review meetings, support the recommendation of maintenance issues, undertake training and development activities and other support activities.• Provide swift and timely support service liaising with customers and 3rd party contractors over the phone, email and face to face.• Consistent tracking and reporting of negative and positive feedback, resolving issues proactively and efficiently. Show less

NHS Professionals is the largest provider of flexible working solutions to the NHS, supporting multiple staff groups and working in partnership with NHS Trusts, recruiting for and maintaining banks of staff to work at our client partner Trusts.• Successfully led the delivery of a series of new processes to underpin the new Department of Health’s policy for driving cost reductions within the NHS Trusts transferring agency staff to the NHSP bank.• Recognised for deep expertise within… Show more NHS Professionals is the largest provider of flexible working solutions to the NHS, supporting multiple staff groups and working in partnership with NHS Trusts, recruiting for and maintaining banks of staff to work at our client partner Trusts.• Successfully led the delivery of a series of new processes to underpin the new Department of Health’s policy for driving cost reductions within the NHS Trusts transferring agency staff to the NHSP bank.• Recognised for deep expertise within the field, contributed extensively to the design and implementation of new processes.• Drove continuous improvement initiatives thus executing a standardised approach resulting in optimised quality of service, data and full compliance.• Operationally responsible for a team of Coordinators, supporting their professional development with challenging and fair stretch targets.• Positively contributed to the delivery of strategic objectives through implementing tactical solutions. Show less

• Oversight of the recruitment process with responsibility for resource planning, budgetary management and working closely with all parts of the business to ensure a successful delivery model was consistently executed.• Recognised for strategic contribution as a trusted Business Partner, committed to deploying critical thinking and providing valuable insights aligned to achievement of KPI’s.• Consistently demonstrate strong stakeholder management skills when participating in meetings… Show more • Oversight of the recruitment process with responsibility for resource planning, budgetary management and working closely with all parts of the business to ensure a successful delivery model was consistently executed.• Recognised for strategic contribution as a trusted Business Partner, committed to deploying critical thinking and providing valuable insights aligned to achievement of KPI’s.• Consistently demonstrate strong stakeholder management skills when participating in meetings and forums both internally and externally. • Operationally managed a team a multi experienced team guiding, motivating and supporting best practice. Show less

• Multi-faceted role with operational responsibility for outbound calling teams, coaching and mentoring a newly created inbound call centre, championing the recruitment process and key client interface all underpinned by robust processes and controls.• Recognised for creating a culture of transparent communication, building strong trusted relationships cross-functionally throughout the organisation.• Built and developed team members skills and competences through highly effective… Show more • Multi-faceted role with operational responsibility for outbound calling teams, coaching and mentoring a newly created inbound call centre, championing the recruitment process and key client interface all underpinned by robust processes and controls.• Recognised for creating a culture of transparent communication, building strong trusted relationships cross-functionally throughout the organisation.• Built and developed team members skills and competences through highly effective coaching and mentoring, aligning performance targets to organisational objectives. Show less

• Managed the Customer Services function within Recruitment as a result of the privatisation for NHS Professionals.• Efficiently and effectively dealt with queries and complaints from candidates and internal teams resulting in swift resolution aligned to best practice and consistency.• Regularly represented the Recruitment function cross functionally facilitating the flow of information and acting as a key contributor in decision making.

• Successfully led the implementation of NHS Trusts joining the staff bank database with subsequent oversight of compliance, reporting and fostering effective relationships with key stakeholders.• Sensitively gained trust across the Trust leading to higher engagement and transfer of staff into the NHSP bank through transparent communication and high visibility day and night as required.• Supported Trust staff, coaching and mentoring so that safe recruitment guidelines were adhered to as… Show more • Successfully led the implementation of NHS Trusts joining the staff bank database with subsequent oversight of compliance, reporting and fostering effective relationships with key stakeholders.• Sensitively gained trust across the Trust leading to higher engagement and transfer of staff into the NHSP bank through transparent communication and high visibility day and night as required.• Supported Trust staff, coaching and mentoring so that safe recruitment guidelines were adhered to as required by the Department of Health and compliance was achieved.• Enthusiastically attended Recruitment Roadshows showcasing what the Trust could offer to potential new staff and acted as vital source of information, guidance and advice. Show less

Watford, United Kingdom

Education record

Education record