David Sluss Email & Phone Number

Indianapolis, Indiana, United States

David Sluss maintains training materials for the Indiana Health Coverage Programs (IHCP/Medicaid). He specializes in instructional design, e-development, classroom instruction, and learning management system (LMS) administration. Currently, he supports the IHCP call center as the instructor for HIPAA, Customer Service, and other soft skill topics. Mr..

Whitestown, IN

Receive and store inbound inventory. Maintain bin accuracy by reconciling inventory overages and shortages. Crossed over to other departments, picking customer orders and conducting bin audits. Worked special projects as needed. Selected as Human Resources Ambassador. In this role: Conducted drug tests for prospective employees Performed general office.

Indianapolis, Indiana

Administered instructor-led and web-based training for all agencies of state government. Deployed all of the DOR’s training library into PeopleSoft ELM. Developed and updated soft-skill web-based training. Managed requirement that state employees/contractors complete computer-based sexual harassment prevention refresher training. Confirmed 100%.

Trained police officers from 19 law enforcement agencies in the use of JTAC’s Electronic Citation and Warning System (eCWS). Provided technical support after deployment. Created nine end-user manuals. Tested the new release of the software and the supporting web interface. Consulted with police officers, law enforcement agency staff and software.

Created work instructions, simulations, cue cards, WBT storyboards, concept slides and simulations for implementations of SAP and PeopleSoft. Led classroom training for end-users of newly deployed ERP software. Documented existing processes and procedures in preparation for implementation of new systems. Managed client’s internal website of PeopleSoft.

Supported 6000+ end-users, providing tier 1/2/3 hardware/software support. Administered Active Directory, Windows NT/2000/XP and Exchange 5.5/2000. Helped remote users connect with dial-up and VPN. Created “quick-fix” guides to resolve frequently occurring technical problems. Supported over 100 different software applications. Acted as team’s primary POC.

Desktop and network support for 60 end users. Implemented procedures to keep all workstations safe from computer worms and viruses, resulting in no computers being infected during my time there. Built server that bridged between a DOS token-ring and Novell Ethernet network that allowed Customer Service and Production to share a database without.

Provided network support for 2000 end-users. Trouble-shot problems with Novell, UNIX, AS400, Lotus Notes, hardware, software, MS Office and printers. Created “quick-fix” guides to resolve frequent problems.

Managed all emergencies for Household Goods Traffic Department that occurred after regular business hours, standing in for management. Prevented service failures by solving problems, while assisting drivers, customers and agents. Dispatched 160 drivers in a fast paced, high stress environment. Monitored drivers' finances and ensured their profitability.

Served as Squad Leader, Noncombatant Evacuation Warden, Distribution Clerk, Promotions Clerk, Enlisted/Officer Evaluations Report Clerk, and Admin NCO.

Role-played as character from 1836, to interpret history of Central Indiana.

Bs, Computer & Information Technology

B.S. Computer and Information Technolgy

Ba, Political Science & History

Activities and Societies: Christian Student Fellowship B.A. Political Science and History

Diploma