David Sluss Email & Phone Number

Indianapolis, Indiana, United States

David Sluss maintains training materials for the Indiana Health Coverage Programs (IHCP/Medicaid). He specializes in instructional design, e-development, classroom instruction, and learning management system (LMS) administration. Currently, he supports the IHCP call center as the instructor for HIPAA, Customer Service, and other soft skill topics. Mr. Sluss has served in a variety of industries, including transportation, banking, software, pharmaceuticals, state government, higher education… Show more David Sluss maintains training materials for the Indiana Health Coverage Programs (IHCP/Medicaid). He specializes in instructional design, e-development, classroom instruction, and learning management system (LMS) administration. Currently, he supports the IHCP call center as the instructor for HIPAA, Customer Service, and other soft skill topics. Mr. Sluss has served in a variety of industries, including transportation, banking, software, pharmaceuticals, state government, higher education, and performance improvement. He also supervises all Briljent contractors working in the Provider Enrollment, Care Programs, and Publications business units.Mr. Sluss has developed many types of training, concentrating primarily on instructor-led and web-based training materials. He has taught hundreds of classes on a variety of soft-skill topics and in support of new system implementations.Using PeopleSoft’s Enterprise Learning Management (ELM), he managed annual compliance training requirements for all Indiana state employees and contractors. This involved enrolling and tracking the completion of 40,000 people completing web-based training. Following this, he deployed the Indiana Department of Revenue’s (IDOR’s) entire catalog of web-based training into the ELM. In his current position at Briljent, Mr. Sluss has managed training in Absorb, OpenText’s Learnflex and Moodle.He has experience at every step of the training process, from analysis, to developing design documents, storyboards, creating web-based training (using Articulate/Storyline and Captivate), and implementing surveys with Survey Monkey.Mr. Sluss earned a B.A. in Political Science and History from Indiana University and a B.S. in Computer and Information Technology from Purdue University. He is a veteran of the U.S. Army, earning an honorable discharge. Show less

Whitestown, In

Receive and store inbound inventory. Maintain bin accuracy by reconciling inventory overages and shortages. Crossed over to other departments, picking customer orders and conducting bin audits. Worked special projects as needed. Selected as Human Resources Ambassador. In this role: Conducted drug tests for prospective employees Performed general office support Assisted with morale/team-building activities

Indianapolis, Indiana

Administered instructor-led and web-based training for all agencies of state government. Deployed all of the DOR’s training library into PeopleSoft ELM. Developed and updated soft-skill web-based training. Managed requirement that state employees/contractors complete computer-based sexual harassment prevention refresher training. Confirmed 100% completion rate for 40,000+ people during training cycle. Led classroom training on Sexual Harassment Prevention (weekly), ‘Personal… Show more Administered instructor-led and web-based training for all agencies of state government. Deployed all of the DOR’s training library into PeopleSoft ELM. Developed and updated soft-skill web-based training. Managed requirement that state employees/contractors complete computer-based sexual harassment prevention refresher training. Confirmed 100% completion rate for 40,000+ people during training cycle. Led classroom training on Sexual Harassment Prevention (weekly), ‘Personal Accountability’, ‘Customer Service’, ‘Effective Communication’, ‘Performance Management’ and ‘eRecruit for Hiring Managers’ and others. Hosted weekly ‘Benefits Orientation’ webinars and others as needed. Coordinated ‘Pre-Retirement Planning’ seminars for all state employees. Consulted with training professionals from many state agencies to determine the best methods to make training available to their employees. With representatives from other state agencies, launched a collaborative network of training and development professionals across Indiana state government. Show less

Trained police officers from 19 law enforcement agencies in the use of JTAC’s Electronic Citation and Warning System (eCWS). Provided technical support after deployment. Created nine end-user manuals. Tested the new release of the software and the supporting web interface. Consulted with police officers, law enforcement agency staff and software developers to optimize the end-user’s experience using the new release of the eCWS software.

Created work instructions, simulations, cue cards, WBT storyboards, concept slides and simulations for implementations of SAP and PeopleSoft. Led classroom training for end-users of newly deployed ERP software. Documented existing processes and procedures in preparation for implementation of new systems. Managed client’s internal website of PeopleSoft student administration training materials.Managed a restricted database of training materials for over 1350 training courses. Stored and… Show more Created work instructions, simulations, cue cards, WBT storyboards, concept slides and simulations for implementations of SAP and PeopleSoft. Led classroom training for end-users of newly deployed ERP software. Documented existing processes and procedures in preparation for implementation of new systems. Managed client’s internal website of PeopleSoft student administration training materials.Managed a restricted database of training materials for over 1350 training courses. Stored and updated training materials in Documentum for end-users. Trained/coached individuals and led classroom instruction in the use of the database. Consulted with customers to select the best methods for storing their training materials within the e-Learning Platform. Created documentation, process maps and training materials for system use. Worked with teammates to support the other elements of the e-learning platform, acting as back-up for systems that deployed computer based training, tests and evaluations in SAP and web-based platforms.Consulted with the customer to collect and report business metrics. Performed other tasks as needed, such as system testing and tier 1/2/3 technical support. Collected requirements; and served as the subject matter expert on project to replace the system interface. Identified opportunity for new business for RWD (~$55K contract) and managed the new resource brought in to complete that work. Planned and directed other projects, coordinating the work with teammates. Reduced customer’s CD duplication costs by 70% and shipping costs by 25%. Increased efficiency of the business and saved money by implementing a paperless order confirmation process and by revising processes so that training materials could be downloaded instead of shipped. Added a material review process that improved the overall quality of the system by ensuring that out-of-date training materials were removed from the database. Show less

Supported 6000+ end-users, providing tier 1/2/3 hardware/software support. Administered Active Directory, Windows NT/2000/XP and Exchange 5.5/2000. Helped remote users connect with dial-up and VPN. Created “quick-fix” guides to resolve frequently occurring technical problems. Supported over 100 different software applications. Acted as team’s primary POC for anti-virus issues and physical security. Created a 60 page remote-access manual to help mobile users use VPN, webmail and… Show more Supported 6000+ end-users, providing tier 1/2/3 hardware/software support. Administered Active Directory, Windows NT/2000/XP and Exchange 5.5/2000. Helped remote users connect with dial-up and VPN. Created “quick-fix” guides to resolve frequently occurring technical problems. Supported over 100 different software applications. Acted as team’s primary POC for anti-virus issues and physical security. Created a 60 page remote-access manual to help mobile users use VPN, webmail and Blackberries. Administered phone switch and voice mail system. Punched down wiring for new and relocated phones. Fixed phone hardware and software problems. Traveled to auction sites to deploy new software/operating system upgrades and to train end users. Show less

Desktop and network support for 60 end users. Implemented procedures to keep all workstations safe from computer worms and viruses, resulting in no computers being infected during my time there. Built server that bridged between a DOS token-ring and Novell Ethernet network that allowed Customer Service and Production to share a database without work-stopping conflicts.Designed and implemented a console system for the Production department that streamlined workflow and improved… Show more Desktop and network support for 60 end users. Implemented procedures to keep all workstations safe from computer worms and viruses, resulting in no computers being infected during my time there. Built server that bridged between a DOS token-ring and Novell Ethernet network that allowed Customer Service and Production to share a database without work-stopping conflicts.Designed and implemented a console system for the Production department that streamlined workflow and improved productivity.Documented software installations throughout company to comply with a Microsoft software audit. Created asset management database; inventoried and documented serial numbers and physical locations of all company hardware. Show less

Provided network support for 2000 end-users. Trouble-shot problems with Novell, UNIX, AS400, Lotus Notes, hardware, software, MS Office and printers. Created “quick-fix” guides to resolve frequent problems.

Managed all emergencies for Household Goods Traffic Department that occurred after regular business hours, standing in for management. Prevented service failures by solving problems, while assisting drivers, customers and agents. Dispatched 160 drivers in a fast paced, high stress environment. Monitored drivers' finances and ensured their profitability.

Served as Squad Leader, Noncombatant Evacuation Warden, Distribution Clerk, Promotions Clerk, Enlisted/Officer Evaluations Report Clerk, and Admin NCO.

Role-played as character from 1836, to interpret history of Central Indiana.

Bs, Computer & Information Technology

B.S. Computer and Information Technolgy

Ba, Political Science & History

Activities and Societies: Christian Student Fellowship B.A. Political Science and History

Diploma