Chief Architect and Engineer responsible for the $60M retail banking portfolio. Portfolio includes Financial Center, ATM, Associate Incentives, and Associate Training. Partnered with C-Suite level business to re-engineer processes to optimize work force performance and efficiency. Continually update the architecture vision and socialize it with the key stakeholders to educate the teams and ensure everyone is on the same page• Designed, implemented, and delivered innovative solutions. These changes have increased revenue ($10M/year), decrease time to execution (8 minutes per account opening), increased automation (10%), and reduced audit concerns • Fostered Digital delivery options for the customers to virtually eliminate paper in our financial and contact centers (95% paperless adoption rate). This effort involved aiding customers to use digital channels where possible and using digital signature and voice recording when no online option was available. These changes reduced audit issues by over 60%• Drove the desktop strategy for assisted facing channels. This strategy involves migrating over 40 applications into a single desktop container. The multi generation plan simplifies the desktop thus reducing operating costs (33%) and improve time to market while greatly simplifying the experience for associates• Delivered end to end solution to resolve a firm wide sev 1 OCC finding. This $20M effort involved 50+ applications not only resolved the mandate but streamlined several face-to-face processes to the delight of associates and customers• Pioneered microservices and containers adoption for business-critical branch banking functions. Developed the process flow required to obtain key stakeholder’s approvals• Led innovation summits which not only generates patent worthy ideas but also delivers customer impacting solutions.

Chief Architect accountable for the $50M fraud and claims portfolio. Modernized key systems to drive consolidation and improve time to market. Defined target state infrastructure, vendor products, and merged previously disparate fraud detection and claim initiation processes to identify fraud, prevent additional fraud, and if appropriate proactively resolve the dispute in a timelier manor with minimal input required from the customer• Revolutionized how the firm’s fraud strategies by incorporating the customer’s behaviors into the model. Additionally enabling the reduction in time to implement new business strategies from weeks to 3 days• Constructed an electronic fraud verification solution to prompt customers in real-time of potentially fraudulent transactions via Online, Mobile, or 2-way SMS. If confirmed fraud the customer was able to automatically generate a fraud claims case for resolution• Reviewed 100+ core business functions to identify reusable user interface components as a means to replace an aging contact center application with components that would be reusable to other areas of the firm

• Responsible for the architecture of an enterprise claims management application. This Pegasystems Rules Process Commander based application is currently servicing the ATM/Debit/ACH product lines with expansion to consumer credit card and small business in progress • Represented the Credit Card contact center in an effort to integrate Card and Deposit functionality. This included merging different processes, associate authentication systems, integration layers, and multiple system of records.• Assisted with several projects that provided differentiated treatment base on relationship with the bank.• Worked with the bank’s auditing organization to identify business functions with a high probability of associate fraud. A framework was developed to capture critical data for evaluation• Claims architect responsible for identifying the changes required to comply with the Credit Card Act• Member of the Sales Center of Excellence Team• Responsible for the gradual migration from area specific problem handling consolidation to a centralized application. This application provides consistent treatment and knows SLAs• Architect assigned to a major pricing change project that impacted the contact centers and sales organizations. This project allowed the bank to target customers with fine grain pricing offers

Selected to lead technical evaluations due to the acquisition of a large bank. Examined the processes and systems of the bank being acquired and compared them with the firms. Directly responsible for the comparison of over 300 business processes. Selected the best in breed systems complete with cost and migration strategies and presented these recommendations to senior management• Member of a swat team to identify and resolve an online banking capacity issue that reduced the infrastructure needs for our online system by 25%• Generated blueprints of critical bank flows to aid in the understanding and complexity of integration • Examined the firm’s services to identify potential Omni-Channel service reuse. Enhanced 50+ services to facilitate this reuse. This was critical to push the business logic to the service tier thus reducing time/effort when change occurred

Provided life cycle support for a number of associate facing contact center, claims, and back office applications• Implemented a credit card claims application to replace an aging green screen application which decreased the average handle time from 5+ minutes to <1 minute while also ensuring adherence to regulatory requirements by automating numerous steps• Lead the development activities for the contact center applications. Delivered over 100 projects that ranged in size up to $20M• Developed a custom application to generate high dollar credit card statements. This application was used for 4 years until the core statement generator could handle these values