David Smith Email & Phone Number

Melbourne, Victoria, Australia

• The role is responsible for developing and implementing actions responding to IT and Digital Transformation Strategy initiatives and support, plan and project manage the delivery of new IT Service Management and IT.
• Assist in the implementation and integration of systems and applications to support digital transformation outcomes related to current and future digital initiatives.
• Engage with stakeholders including external providers and consultants to develop and agree project scope, budgets, timelines, and deliverables.
• Assist to identify stakeholder requirements and use this input to recommend and implement strategies and actions to enhance IT systems and business processes.
• Assist in system development and testing to produce high quality and innovative solutions.
• Complete research, analysis and reporting to inform decision making regarding systems use to meet user expectations.

Melbourne, Australia

Provide high level project support and assistance to the Records Management Coordinator for the delivery of effective Records Management activities.Undertake tasks associated with the records management function using eDRMS (HP TRIM) to ensure compliance with relevant legislation, standards (PROV requirements), authorities, policies, guidelines and records.

Doncaster

Responsibilities: * Provide day-to-day system administration, operations and support of TRIM, and records to agreed service delivery standards* Provide accurate and timely advice to Business Units on Information Management policies and guidelines and contribute to the overall management of departmental records* Provide business support and authoritative.

Melbourne, Australia

• Audit of boxed and unboxed client files to ensure content reflects data in TRIM
• Preparing confidential files for transfer to the Public Record Office Victoria
• Scanning and containment of files to boxes
• Updating contents within TRIM and creating content where necessary
• Sentencing of client files in preparation for transfer to PROV
• Handling of confidential and sensitive client information

Melbourne, Australia

• Error identification / root cause analysis – ability to investigate analyze and provide solutions
• Knowledge of Six Sigma
• Knowledge management of daily processes/work operations, closing gaps and making recommendations within business unit to improve efficiency and productivity
• Creating/updating databases using Business Objects i360 to retrieve various information for quality improvement analysis
• Project management experience – ability to meet deadlines with time management control
• Editing/updating and making recommendations on the business units wiki page – html coding – restructuring for consistency

• Error identification / root cause analysis – ability to investigate analyze and provide solutions
• Knowledge of Six Sigma
• Knowledge management of daily processes/work operations, closing gaps and making recommendations within business unit to improve efficiency and productivity
• Creating/updating databases using Business Objects i360 to retrieve various information for quality improvement analysis
• Project management experience – ability to meet deadlines with time management control
• Editing/updating and making recommendations on the business units wiki page – html coding – restructuring for consistency

Melbourne, Australia

• Resolution of exceptions across customer Set-Up, Transfer, Billing and B2B
• Respond to and resolve customer enquiries, Customer Advocacy, the Ombudsman and Account Managers
• Investigation and resolution of un-authorized usage
• Timely and accurate rendition of all electricity accounts and adjustments
• Timely clearance of customer contract orders and exceptions
• Investigation and resolution of Unauthorized Usage

Melbourne, Australia

Creation and maintenance of official registers/databases (Microsoft Access/Excel)Collate and distribute Operational Reports for CanberraCollation of complex data as required Creation, monitoring and review of operational policy and proceduresCreation of Significant Case Reports for the ABCC ExecutiveDrafting and review of Business Plans, Service Charter.

Melbourne, Australia

File management & archiving (manual & electronic)Registry and maintenance of highly protected materialOperation of Reception/ SwitchboardWord processing of letters/statements Maintenance of official registersManagement of mail-outs and incoming correspondenceInvolvement with development of Records Management protocols and Royal Commission Document.

Master Of Information Management

Activities and Societies: - Cataloguing - Information Retrieval and Research Methods - Information Provision - Collection Management.

Education record