David Smith Email & Phone Number

Melbourne, Victoria, Australia

The role is responsible for developing and implementing actions responding to IT and Digital Transformation Strategy initiatives and support, plan and project manage the delivery of new IT Service Management and IT Operations Management (ITSM/ITOM) processes and tools.You can also expect to:• Assist in the implementation and integration of systems and applications to support digital transformation outcomes related to current and future digital initiatives.• Engage with stakeholders including external providers and consultants to develop and agree project scope, budgets, timelines, and deliverables. • Assist to identify stakeholder requirements and use this input to recommend and implement strategies and actions to enhance IT systems and business processes.• Assist in system development and testing to produce high quality and innovative solutions.• Complete research, analysis and reporting to inform decision making regarding systems use to meet user expectations.• Provide guidance, training, and technical support to staff to enhance their use of digital applications and systems.

Melbourne, Australia

Provide high level project support and assistance to the Records Management Coordinator for the delivery of effective Records Management activities.Undertake tasks associated with the records management function using eDRMS (HP TRIM) to ensure compliance with relevant legislation, standards (PROV requirements), authorities, policies, guidelines and records management practices. Working collaboratively with the Facilities and Administrative team to efficiently and effectively meet the needs of all staff for business initiatives related to Records Management. Assist in the maintenance and quality assurance of databases and file systems related to records management including the reconciling, filing, storage and retrieval of all files and documents. Initiate and suggest improvements in administrative and project support functions to increase efficiency and effectiveness of Records Management.Assist in co-ordinating the completion of maintenance tasks, configuration changes, enhancements, product upgrades, education and training for HP TRIM users.Assist in other projects assigned including research and preparation of draft reports and briefings

Doncaster

Responsibilities: * Provide day-to-day system administration, operations and support of TRIM, and records to agreed service delivery standards* Provide accurate and timely advice to Business Units on Information Management policies and guidelines and contribute to the overall management of departmental records* Provide business support and authoritative user advice for TRIM users, helpdesk support* Registration and management of incoming correspondence in TRIM to an agreed service and delivery standard. Including registration of emails into TRIM and Australia Post incoming mail* Open, sort and distribute incoming Australia Post Mail/DX Mail and internal mail and prepare outgoing mail* Provide customer service to stakeholders within Manningham City Council, ensuring that daily requests are processed efficiently and timelines are met* Work collaboratively with stakeholders and records management team to effect positive change and drive process improvements across the organisation * Develop and maintain policy and procedure manuals for various workloads within records management

Melbourne, Australia

• Audit of boxed and unboxed client files to ensure content reflects data in TRIM• Preparing confidential files for transfer to the Public Record Office Victoria• Scanning and containment of files to boxes• Updating contents within TRIM and creating content where necessary • Sentencing of client files in preparation for transfer to PROV • Handling of confidential and sensitive client information

Melbourne, Australia

• Error identification / root cause analysis – ability to investigate analyze and provide solutions • Knowledge of Six Sigma • Knowledge management of daily processes/work operations, closing gaps and making recommendations within business unit to improve efficiency and productivity • Creating/updating databases using Business Objects i360 to retrieve various information for quality improvement analysis • Project management experience – ability to meet deadlines with time management control• Editing/updating and making recommendations on the business units wiki page – html coding – restructuring for consistency • Creating/updating process maps and work instructions for various unit functions • Creating work instructions for various business workloads• SQL experience for retrieval of information from Business Objects

• Error identification / root cause analysis – ability to investigate analyze and provide solutions • Knowledge of Six Sigma • Knowledge management of daily processes/work operations, closing gaps and making recommendations within business unit to improve efficiency and productivity • Creating/updating databases using Business Objects i360 to retrieve various information for quality improvement analysis • Project management experience – ability to meet deadlines with time management control• Editing/updating and making recommendations on the business units wiki page – html coding – restructuring for consistency • Creating/updating process maps and work instructions for various unit functions • Creating work instructions for various business workloads

Melbourne, Australia

• Resolution of exceptions across customer Set-Up, Transfer, Billing and B2B• Respond to and resolve customer enquiries, Customer Advocacy, the Ombudsman and Account Managers• Investigation and resolution of un-authorized usage• Timely and accurate rendition of all electricity accounts and adjustments• Timely clearance of customer contract orders and exceptions• Investigation and resolution of Unauthorized Usage• Timely response and satisfactory resolution to issues referred to the workgroup• Mass Market Electricity Customer Billing and Customer Management Support (CMS)• Mass Market Electricity & Gas Systems Maintenance, Billing, Order Management, Exceptions, Reporting and Administration incl CISOV v6.1.4, Siebel 7.8, MSATS, MDHE, Usage, MOE Rumba• User and Keyword-driven Testing (incl Scripts and HP Quicktest Pro)• Government Rebate/Concessions Billing, Regulatory Compliance and Administration (VIC, NSW, SA, QLD)• Qld Community Ambulance Cover (CAC) Levy Scheme Administrator and related Regulatory Compliance (including Treasure Department/Office of State Revenue Liaison and Reporting)• Escalations and Complaint resolution

Melbourne, Australia

Creation and maintenance of official registers/databases (Microsoft Access/Excel)Collate and distribute Operational Reports for CanberraCollation of complex data as required Creation, monitoring and review of operational policy and proceduresCreation of Significant Case Reports for the ABCC ExecutiveDrafting and review of Business Plans, Service Charter and Annual Report Data.Review & Contribute to various strategic and operational projectsDeveloped and maintain operational systems to assist in accurate reporting.Contribute to building and maintaining internal and external liaison relationships.Assist with general administrative duties and general operational supportAssist Operations in closing off protected files and file management.Assist operational staff in the use of MONTI(User Database) by providing training as required.Prepare reports for operations nationally with information obtained from BCI website on current relevant constructions.Participate in Quality Assurance Reviews.Monitor Regional National Code activity as it relates to Inspections & Site visits.Management of Operational Cars (VIC Only)Maintaining/Updating PowerPoint presentations for Director Transcribing of audio transcriptions

Melbourne, Australia

File management & archiving (manual & electronic)Registry and maintenance of highly protected materialOperation of Reception/ SwitchboardWord processing of letters/statements Maintenance of official registersManagement of mail-outs and incoming correspondenceInvolvement with development of Records Management protocols and Royal Commission Document Management SystemTraining of new staff in Commission protocols and document managementManagement/Registry of Court ExhibitsInterstate travel as Registry Officer for duration of Royal Commission Hearings: Management of Temporary Interstate Registry BranchSecurity clearance at Highly Protected level issued by Protective Security Coordination Centre, Attorney General’s Department Australia

Master Of Information Management

Activities and Societies: - Cataloguing - Information Retrieval and Research Methods - Information Provision - Collection Management.

Education record