David Smith Email & Phone Number

Portland, Oregon Area

Portland, Oregon Area

-Answer incoming calls from providers inquiring on utilization reviews and distribute calls to the appropriate counselor.-Update provider database regarding contracts, address changes, and availability.-Report, review, and release claims pending to Behavioral Health for approval. Request supporting documentation from providers if needed.-Imaging and indexing of contracts and other paper materials for electronic viewing.-Assist management with training, specials projects, audits, and reporting.-Assist internal questions regarding contracts and participating providers/facilities.

Portland, Oregon Area

-Answer incoming calls and emails from members, employers, and providers regarding assistance with their web access.-Troubleshoot and identify areas of website that are not working properly.-Audit functionality and identify area of improvement and enhancement-Develop technical and training manuals for all products-Assist lead and management with training, specials projects, and reporting-Take over lead responsibilities when they are out of the office.-Assist internal questions regarding web products and issues.

Portland, Oregon Area

-Handled inquiries and resolved issues for members, providers, and carriers-Consistently ranked as top 5% in department

Hillsboro, Oregon

-Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools.-Assist customers with inquiries while providing consultative support and recommendations.-Effectively articulate complex information to a variety of technical and non-technical customers.-Educate customers on products; help customers to be successful.-Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross-selling products and services.-Created training video for high-grossing customer support for Yahoo!-Created and won video contest for Exec VP Hilary Schneider.

Portland, Oregon Area

Web Administrator-Design and implement all phases of online medical web tool-Project Manager/Administrator for successful member-based website-Completed project in-time and under budget. 15% decrease in calls to Customer Services departments-Market, demonstrate, and support all internal and external users-Audit functionality and identify area of improvement and enhancement-Develop technical and training manuals for all products-Creation of multiple departmental training videos and presentations-Achieved Spirit of Helping Awards from Director of Medical Department and from VP of Human Resources for PowerPoint creations.Senior Field Specialist-Set-up new workgroup and domain network systems for dental offices-Install and configure digital x-ray imaging systems-Diagnosed and repaired hardware and/or software issues--Trained dental staff on products and hardware maintenanceSupervisor – Billing and Eligibility-Supervised a staff of twelve-Coordination of bill reconciliation and distributions for staff-Implement online policy and procedure manual-Coordination of multiple employer groups renewal and enrollment with staff--Streamlined application processes between multiple departmentsCustomer Services - Medical-Awarded most valuable employee-Handled inquiries and resolved issues for members, providers, and carriers-Consistently ranked as top 5% in department

Avionics Maintenance Technology/Technician

Classical Piano