Information Technology Field Technician
Current(Brought on as Constellation was absorbed by ACCEL.)Support three Cleveland-area schools and ACCEL's Cleveland office. Responsibilities include:Managing users and devices in Google Admin, monitoring student activity in GoGuardian.Perform hardware repairs both under Warranty and Care Packs as an HP Support Partner, and continue to repair devices without service plans.Work with building leaders to set policies for how students and staff will utilize technology, and create instructional documents for them.Support Windows 10 devices, Chromebooks, MacBooks, iPads and Android tablets, preparing them and troubleshooting software issues, while maintaining an updated inventory.