Spearheads regional ground transportation motor-coach operations across Maryland, Virginia, and the District of Columbia. Manages a fleet of approximately 100 motor-coach vehicles providing charter, commuter, contract, and sightseeing services throughout the Washington Metropolitan Region. Supervises five direct reports and approximately 200 indirect reports in Safety, Maintenance, Operations, HR, and Accounting. • Championed business expansion into commuter bus services for the Maryland Transit Administration (MTA) securing 11 contracts valued at $50M in total revenue.• Exceeds MTA contract standards to deliver exceptional on-time service, reliable transportation, and high-quality customer experiences while minimizing disruptions and downtime; consistently outperforms competitors based on MTA data.• Revamped the entire vehicle maintenance operation resulting in significant improvement in fleet availability, reduction in expenses, and increased quality; modernized fleet to enhance safety, comfort, and functionality.• Developed and implemented processes and procedures to streamline operations and optimize efficiency; set clear protocols and expectations to maximize performance.• Ensures compliance with all Department of Transportation requirements for driver qualifications and fleets; oversees safety managers in maintaining driver training and reducing accidents.• Prepares RFP submissions detailing business operations, strategic plans, and pricing to win government bids.• Determines daily fleet allocation and collaborates with sales team to maximize capacity while meeting all contractual obligations.• Presents at weekly Senior Leadership meetings to update executive team on regional performance and new business opportunities.• Oversees financial operations including budget planning and execution, P&L accountability, cost controls, capital expenditures, labor and equipment costs, and all finance-related functions to maximize profitability.

• Negotiates on behalf of the company in all collective bargaining efforts; handles any grievances or disciplinary actions in accordance with union contract terms.• Leverages feedback from clients, associates, and customers to develop process improvements and drive operational efficiency.• Coaches and mentors associates and managers to improve leadership, knowledge, performance, and professional development opportunities; promoted multiple associates to positions of higher responsibility.• Educates new drivers on company expectations and best practices to build a high-performing team.

Turned around a failing regional maintenance support operations for a $100M national armored truck fleet and developed a regional maintenance reporting system adopted companywide. Supervised three District Managers, eight internal regional maintenance shops, and 40 mechanics.• Promoted to manage Midwest Region in addition to the East Coast due to exceptional leadership, performance, and results.• Established vendor contracts for parts and external maintenance services averaging $350K per month.• Improved fleet availability by 20% and reduced monthly maintenance costs by 10% through conducting a thorough efficiency review and reorganizing internal maintenance operations.

Managed daily operations for a $20M taxicab service, taxicab customer call center, and maintenance facility supporting more than 800 company vehicles including taxicabs, limousines, trolleys, school buses, para-transit, motor-coaches, and airport shuttles. Supervised a team of five Department Managers, 75 employees, and 700 independent contractor drivers, including union employees.• Assisted in acquisition of two taxicab companies growing fleet incrementally by 273 vehicles.• Achieved 97% proficiency rating in all regulatory vehicle inspections.• Collaborated on the selection, purchase, installation, and implementation of a fully computerized digital dispatch system in all fleet vehicles.

Honorably Discharged with the rank of Captain