I am a seasoned financial leader with over 10 years of professional management and supervisory experience in providing organizational services and support to internal and external clients across the globe. I have extensive knowledge of comprehensive financial I&E, agile practices and data analytics. Through my experience as a Director, KNS Accountants and Audit Manager, I have proven myself as a hands-on leader committed to driving continuous improvement in a dynamic environment.A customer-centric and employee-centric mindset has led to great success for my organization. During my tenure as head of KNS Accountants, these two motivations have played an integral role in my innovative growth. It's not a common practice in accounting and other industries, but I had the foresight to develop business continuity plans for our branches and call centers. By strategically implementing new technology and proactively cross-training employees, I was able to reduce call center wait times by 30%, increase employee engagement by 20%, and significantly save on call center overtime and FTE burden costs.I am passionate about customer and employee experience management and am committed to continuing to impact organizations through talent development, inclusive practices, and process improvement. If you would like to contact me or learn more about my career story, please email me at carol0111658@gmail.comKey StrengthsStrategic Management Vision & Goal Setting | Agile Practices & Data Analytics | Innovative Thinking | Strategic Planning | Team Leadership | Execution | Customer Insight Assessment | Process ImprovementOrganizational Leadership Culture Development | Employee Development | Coaching & Mentoring | Diversity, Equity & Inclusion | Organizational Alignment | Team MotivationEffective Communication Written and Oral Communication | Cross-Functional Collaboration | Networking | Customer Engagement | Global Stakeholder Management | Dutch: Native Language