Manages a team of 15 individuals that provide customer service and intermodal logistics solutions to some of the top customers and new customers for Loup Logistics in their Wholesale (or FAK) division. Current book of business exceeds $50M in annual revenue for several IMC’s and brokers that ship products in intermodal containers throughout North America (U.S., Canada, and Mexico).

On our Carrier Services Team, I assist with procuring the drayage needs to best support the Union Pacific Intermodal Network, namely through the movement of loaded containers and assets (such as empty containers and chassis) between the ramps and termination yards around Union Pacific's rail network. I also lead a team of 7 individuals (titled Senior Specialists) and 4 directly report to me while 3 to my counterpart. These Senior Specialists help to meet the needs and requirements of supporting… Show more On our Carrier Services Team, I assist with procuring the drayage needs to best support the Union Pacific Intermodal Network, namely through the movement of loaded containers and assets (such as empty containers and chassis) between the ramps and termination yards around Union Pacific's rail network. I also lead a team of 7 individuals (titled Senior Specialists) and 4 directly report to me while 3 to my counterpart. These Senior Specialists help to meet the needs and requirements of supporting Union Pacific's intermodal network on a daily basis while also finding solutions to better the experience for Union Pacific's customers, especially our premium customers who have a higher demand for faster transit times. These Senior Specialists cover 24/7 operations to provide the optimal response times and ensure world class customer experience. This position requires an integral understanding of the intermodal network and a strategic understanding of how our drayage network can best play a role in the needs of UP’s Operations and Intermodal customers. As managers, my counterpart and I also negotiate rates and services with our drayage providers to ensure we obtain the necessary capacity for our network while also remaining competitive in our cost structure. My main responsibilities include:- Contract and negotiate rates and services with our drayage network across the Union Pacific Intermodal network.- Strategize solutions and innovative ways to best remain agile and support the UP Intermodal container shipments and chassis needs across the various UP ramps.- Lead a team of individuals and assist in their career development and progression at Loup Logistics or Union Pacific Railroad- Maintain drayage accounts and billing processes to ensure competitive timeliness of payments for our drayage carriers.- Escalate operational issues with our carriers or the Union Pacific Intermodal network to elevate performance levels that meet carrier and customer expectations. Show less

On our Carrier Relations Team, I manage and procure drayage (trucking) from the rail ramp to the customer’s door and vice versa for Loup’s door-to-door transportation solutions for its intermodal customers. My primary region is the 10 Western states (Washington, Oregon, California, Arizona, Nevada, Utah, Idaho, Montana, Wyoming, and Colorado) as well as two provinces in Canada (British Columbia and Alberta). However, I also provide support for the other regions across the US, Canada, and… Show more On our Carrier Relations Team, I manage and procure drayage (trucking) from the rail ramp to the customer’s door and vice versa for Loup’s door-to-door transportation solutions for its intermodal customers. My primary region is the 10 Western states (Washington, Oregon, California, Arizona, Nevada, Utah, Idaho, Montana, Wyoming, and Colorado) as well as two provinces in Canada (British Columbia and Alberta). However, I also provide support for the other regions across the US, Canada, and Mexico. This position requires an integral understanding of the intermodal drayage network and how UP’s containers under Loup’s authority are being moved and utilized, in order to ensure container supply for our business while also minimizing per diem costs on Loup. I contract and onboard new intermodal carriers to ensure power availability to move container for our customers and provide options from a competitive pricing perspective. Beyond contracting and negotiating pricing with carriers, I also maintain the carriers’ accounts and hold them accountable to specific performance metrics that deliver high value to our customers (not only on-time delivery but timely reporting, communication, and document submission). My main responsibilities include:- Negotiate rates and creative package solutions with carriers to deliver a competitive value for Loup’s intermodal customers.- Contract and onboard intermodal carriers to support Loup’s drayage network.- Maintain intermodal carrier accounts, including account access, insurance requirements, and EDI implementation with the assistance of our IT team.- Escalate operational or behavioral issues with carriers to improve performance and satisfaction for Loup’s customers.- Address carrier inquiries and disputes regarding accessorial and invoicing and coordinate as necessary with Loup’s Finance Team. Show less

I assist customers with preparing and planning their dimensional shipments on the Union Pacific and other railroads. Dimensional shipments are unique, generally traveling on rail cars with 8 or more axles to accommodate the size and weight of the shipment. I along with my team members logistically analyze the proper route to clear these shipments considering the limitations of the railroad infrastructure on Union Pacific and other railroads (via trackage or line haul). These shipments are… Show more I assist customers with preparing and planning their dimensional shipments on the Union Pacific and other railroads. Dimensional shipments are unique, generally traveling on rail cars with 8 or more axles to accommodate the size and weight of the shipment. I along with my team members logistically analyze the proper route to clear these shipments considering the limitations of the railroad infrastructure on Union Pacific and other railroads (via trackage or line haul). These shipments are usually transformers, generators, turbines, steel plates, poles, airplane parts, windmill components, and military equipment that are deemed dimensional. I also address any weight issues with customers shipping in normal 4 axle cars either in manifest or bulk service. To protect Union Pacific's infrastructure, I ensure that customers ship within the proper gross weight established by our Engineering Department. Furthermore as of December 2017, my team and I coordinate all private locomotive inspections prior to movement on Union Pacific.My responsibilities include: - Processing and analyzing customer proposals for future dimensional shipments on the Union Pacific. - Vetting proper routing and maximum dimensions with Union Pacific's Engineering Team. - Coordinating protection notices of dimensional shipments with Union Pacific's Harriman Dispatch Center to build proper bulletins and scheduling.- Addressing 4 axle rail cars that are too heavy for route on Union Pacific with customers.- Analyzing routing of trains with Operations and Network Planning Team to ensure correct traffic is subject to proper allowable gross weight ratings on network. - Reviewing tracks with Engineering Team to determine if allowable gross weight upgrade is possible with current conditions or if investment is required.- Coordinate inspections of all private locomotives moving on their own wheels on Union Pacific with local mechanical contacts and processing billing submitted by customers. Show less

I managed ten of Union Pacific's largest dimensional customers, which all contributed to over $5 Million in revenue for Union Pacific and UPDS. - Assisted the customers with managing their outbound dimensional shipments (unique process compared to other manifest shipments) - Coordinated with the Business Managers and Customer Care Managers on the Dimensional Clearance Team to understand a customer's needs and approved routing based on the size and nature of the shipment-… Show more I managed ten of Union Pacific's largest dimensional customers, which all contributed to over $5 Million in revenue for Union Pacific and UPDS. - Assisted the customers with managing their outbound dimensional shipments (unique process compared to other manifest shipments) - Coordinated with the Business Managers and Customer Care Managers on the Dimensional Clearance Team to understand a customer's needs and approved routing based on the size and nature of the shipment- Communicated directly with the customers, providing plans from Operations about the departure schedules from each terminal and addressed any key issues or concerns- Provided proper escalation to upper management in the Customer Service Center and Operations to gain departure plans to move a customer's shipments- Assisted the customer with preparing dimensional shipments, coordinating with Equipment Distribution and Operations to manage the delivery and billing of necessary idlers (for overhanging shipments on the flat cars) or empty buffer cars to displace the weight over Union Pacific's bridge structuresAn additional project that I pursued while in this position was the roll-out of Union Pacific's Mobile Work Order across our network. I coordinated with the Regional Team Leaders of over 10 service units to identify customer faxes and understand the reasons behind them. The goal was to convert all customers from faxes to the Union Pacific Website so that information would be properly transferred to the crew's Mobile Work Order device. This conversion was essential to allow crews report their work on local and yard jobs that serve the customers. It required education for customers to understand the applications available on the Union Pacific website to perform the communication once performed by a fax. Sometimes, the customer's unique needs required creative solutions to ensure Union Pacific crews were given the appropriate information necessary to meet the customer's expectations. Show less

I managed nine of Union Pacific's largest frac sand shippers and receivers within the Industrial Products business team, which all contributed to over $200 Million in revenue for Union Pacific in 2015. I assisted customers with inventory management while also addressing any shipment inquiries or issues. I worked closely with the business managers and operations managers to ensure the customers'​ business plans are clearly communicated to ensure terminal efficiency and reduce congestion. I also… Show more I managed nine of Union Pacific's largest frac sand shippers and receivers within the Industrial Products business team, which all contributed to over $200 Million in revenue for Union Pacific in 2015. I assisted customers with inventory management while also addressing any shipment inquiries or issues. I worked closely with the business managers and operations managers to ensure the customers'​ business plans are clearly communicated to ensure terminal efficiency and reduce congestion. I also worked with the business managers and customers to determine new locations for shipments or key locations that needed closer monitoring of shipments. Also, I assisted all bulk customers with unit train shipments through our UTCI (Unit Train Customer Interface) application. My responsibilities included:- Monitoring key transit lanes for frac sand customers and providing daily inventory reports to proactively address and develop business plans for inbound shipments.- Addressing issues with delivery of rail cars to the unloading customer and coordinating unloading plans between customer and Operations to manage the volume of inbound loaded rail cars to the serving yard.- Reviewing service logs of frac sand customers (for bad-orders, delays, etc) and escalating issues with regional team leader or Operations for a commitment or resolution.- Educating new or current frac sand customers in the rail operations processes and providing support for UP's online applications, training the customers if necessary.- Providing support for the UTCI application for all bulk customers and coordinating with Union Pacific's Harriman Dispatch Center (HDC) about the schedules and billing of unit trains to ensure proper information is provided on Operations work orders. Show less

I managed thirteen of Union Pacific Railroad's largest Agricultural Products Accounts, which has a combined total of over $150 Million in revenue. I assisted the Business Managers with addressing customer shipment inquiries and concerns, developing solutions to increase efficiency and heighten the value in Union Pacific's services for its customers. At the beginning of my position, I was given the opportunity to manage unit train shipments of 90 rail cars or more of sugar beets. This… Show more I managed thirteen of Union Pacific Railroad's largest Agricultural Products Accounts, which has a combined total of over $150 Million in revenue. I assisted the Business Managers with addressing customer shipment inquiries and concerns, developing solutions to increase efficiency and heighten the value in Union Pacific's services for its customers. At the beginning of my position, I was given the opportunity to manage unit train shipments of 90 rail cars or more of sugar beets. This responsibility spanned a 30-day period and required constant communication with the field workers and the customer. The communication ensured proper planning for the loading and unloading of the unit trains as shipments were very time-sensitive. I also scheduled the empty and loaded rail cars, ensured accurate billing for the loaded rail cars, updated the customer on the train schedules daily, and addressed any issues that occurred, such as delays. After the 30 days, UP moved over 2,800 rail cars of sugar beets and earned over $5 Million in revenue. My responsibilities included:- Addressing service logs submitted by customers (for rail car repairs, delays, etc) and escalating if necessary to determine a solution.- Monitoring key transit lanes for customers and proactively addressing issues for quicker resolution to develop more seamless service for the customers.- Developing inventory reports for the customers to analyze their rail car inventory on the Union Pacific and assisting with shipment plans. - Addressing issues with delivering rail cars to the unloading customer with the goal to protect the usable life of perishable products for the end customer.- Educating customers in the rail operations processes and providing support for Union Pacific's online applications, training the customers in a one-on-one webinar session if necessary. Show less

I held a position as both an account representative and a business representative in the Marketing Development and Sales Center (MDSC) at Union Pacific Railroad. These two titles accounted for similar job responsibilities. During my tenure in the MDSC, I gained experience with two different business teams: Energy and Chemicals. Both business teams provided different perspectives of rail transportation from their unique markets, requiring increased analytical and logical skills to interpret… Show more I held a position as both an account representative and a business representative in the Marketing Development and Sales Center (MDSC) at Union Pacific Railroad. These two titles accounted for similar job responsibilities. During my tenure in the MDSC, I gained experience with two different business teams: Energy and Chemicals. Both business teams provided different perspectives of rail transportation from their unique markets, requiring increased analytical and logical skills to interpret service issues and business opportunities. I was both a support role by managing current accounts and also a sales role for developing new business. - Managed over $10 Million in petroleum coke, coal, and lignite accounts with the Energy Business Team and over $21 Million in petroleum and liquid petroleum gas accounts with the Chemicals Business Team.- Participated in forecasting over $17 Million for Energy market segments for 2011 and 2012 annual business.- Negotiated Energy and Chemicals private contracts with customers and foreign rail carriers by analyzing the market levels and developing an appropriate rate that paralleled the same financial goals as the business team.- Developed solutions to grow customers' shipments through rail-to-rail options with foreign rail carriers, rail-to-truck options with our subsidiary Union Pacific Distribution Services (UPDS), or with other financial solutions like refund contracts. - Coordinated with geographical service units to address operational issues that affected the efficiency in customers' shipments and develop long-term solutions to benefit both UP and the customers.- Educated customers about rail operations and assisted with online applications to provide greater ease of doing business with UP.- Developed new benchmarking and goal setting tool for the MDSC to track on a bi-weekly basis the progress of the center towards its monthly and annual goals in revenue, customer satisfaction, and training. Show less

As a business development manager, it was my task to seek out new customers to subscribe to our patient experience survey program. This program allowed hospitals and clinics to better understand the patient experience and improve their outcomes, ultimately leading towards better community ranks and higher reimbursements from Medicare and Medicaid. Hospitals and clinics could view their patients responses to their health care experience through a web-based product which allowed them to track… Show more As a business development manager, it was my task to seek out new customers to subscribe to our patient experience survey program. This program allowed hospitals and clinics to better understand the patient experience and improve their outcomes, ultimately leading towards better community ranks and higher reimbursements from Medicare and Medicaid. Hospitals and clinics could view their patients responses to their health care experience through a web-based product which allowed them to track their progress and be prescribed new approaches through top-of-the-industry medical research provided to National Research Corporation. - Targeted small to medium sized hospitals and clinics and utilized customer relation skills to establish relationships with the quality improvement directors as well as the hospital staff, such as the resident nurses. - Provided presentations and demonstrations of the web-based product through webinars, allowing customers to fully understand the capabilities of the web-based product - Achieved goal of over1,200 cold calls which two month tenure, developing new opportunities arose from hospitals in Iowa.- Submitted over 20 proposals to customers with each catered to the customers' specific needs and interests Show less

I instructed a recitation or supplemental course for a larger business leadership development lecture for freshman students. The students were introduced to Gallup's StrengthsQuest program to learn about their strengths as a leader. By teaching this program and assisting with other applicable activities, I strove to help students determine a desired major at the College of Business Administration. This experience has taught me communication, leadership, and organizational skills not only… Show more I instructed a recitation or supplemental course for a larger business leadership development lecture for freshman students. The students were introduced to Gallup's StrengthsQuest program to learn about their strengths as a leader. By teaching this program and assisting with other applicable activities, I strove to help students determine a desired major at the College of Business Administration. This experience has taught me communication, leadership, and organizational skills not only through the execution of my position but also through the course material presented to the students.- Planned and developed lessons to engage the students in the classroom while also implementing the course material. Utilized PowerPoint presentations and original activities such as a "What Would You Do - Ethical Dilemma Video Clips from Hollywood Movies."- Maintained regular communication with students to update them on deadlines and mandatory out-of-class events.- Supervised students during out-of-class events around campus to help students learn more about opportunities around the university and the Lincoln community.- Evaluated student bi-weekly assignments and provided constructive criticism to help them better learn the course material. Show less