David Spaulding Email & Phone Number

Independence, Ky, Us

Cincinnati, Ohio, United States

Cincinnati, Ohio

The George A. Schaffer Operations Building, 5/3 Bank

• Primary point of contact onsite for customer’s operation center• Work independently to manage day to day needs for customer facility of over 2,000 end users• Diagnose, repair, image maintain, and install Dell desktop and laptop hardware, as well as repair, maintain and install HP network and local printer hardware• Maintain Weekly Inventory reports of asset quantities of over 500 items• Work with other contractors onsite for various projects• Manage time sensitive tickets assigned from help desk, resolving break/fix PC issues within 10 business hours• Fulfill user change requests for new hardware and existing hardware changes within customer dictated 50 business hour window• Effectively resolve PC issues, while educating users on future problematic occurrences

Lexington, Ky

• Maintained Schedules of Benefits for client presentations• Created various PowerPoint presentations • Processed new and renewing health insurance groups• Processed insurance quotes using Sage Software’s ACT!• Provided support to the Sales Staff• Accepted and directed telephone calls• Catalogued and tracked files• Created membership census for large group insurance quotes using• Created various graphic pieces within Adobe Creative Suite for advertising campaigns• Designed Newsletter within Adobe Creative Suite • Designed promotional items for Kentucky Derby within Adobe Creative Suite • Created monthly membership maps with Adobe Photoshop CS

Onsite Office, Tmmk Georgetown Kentucky

• Processed weekly payroll for over 300 employees• Processed Toyota plant cost center changes• Processed vacation requests • Tracked attendance weekly for over 300 employees • Created and completed Assignment orders • Managed employee relations• Accepted and directed telephone calls