David Spaulding Email & Phone Number

Tempe, Az, Us

Vancouver Wa

Portland, Oregon

Portland, Oregon

Portland, Oregon Area

United States

Customer Service

Sales

Coaching for premier performance, peer mentor, created team incentives, budget management, project manager for Wachovia/Wells Fargo merger, project manager for three major projects, annual and monthly reviews, sales, training, hiring, termination, HR issues and inventory.Incoming calls related to credit cards, peer coach, training, coach for new team members, escalated calls, resolving issues and quality control. Manage remote teams from Manila, Canada, and India

Managed up to a 15 person team in daily performance and operations. Resolved all customer and employee relations situations.

Enhanced the productivity of two Failure Analysis Department managers by accurately and effectively managing their daily calendars, anticipating their needs, and tracking their obligations.Performed as department customer service specialist to effectively resolve issues.Helped new customers understand our process and expedite their request through the lab.Handled all customer complaints to resolution and made any changes necessary to help correct any mistakes from re-appearing.Performed administrative, receptionist, and general office duties in support of the functions of two managers.Managed confidential annual focal review files (80) for each department employee. Scheduled and coordinated all travel arrangements for all eligible department personnel.Scheduled all departmental staff meetings.Successfully managed and coordinated three major projects: Physical expansion of technical laboratory; Implemented and maintained new database; Executed new procedure to receive and process customer’s orders.Scheduled each customer’s workload requirements for entire department. Failure Analysis Center Technician Researched, verified, analyzed, tested, and repaired defective motherboards received from customers.Manufacturing Technician Certified to operate all computer test programs and manufacturing line production equipment.Supervised quality control, and labeling of motherboards and packaging and destination labeling for shipment.