David Speaks Email & Phone Number

Halethorpe, Maryland, United States

- Demonstrated experience working within a Cisco Meraki network environment, including the installation of physical networking equipment and proactive monitoring of network infrastructure via the Meraki cloud portal.- Leveraged Microsoft Azure and Windows Active Directory within a Hybrid Active Directory environment to effectively manage user accounts and devices.- Created, deployed, and maintained software applications within Microsoft Intune, allowing for unattended deployment across a diverse range of Windows, MacOS, and mobile devices (Android/iOS).- Employed the HappyFox ticketing system and TeamViewer remote support software to efficiently triage user-reported issues and execute timely resolutions, fostering a responsive and effective support environment.- Cultivated extensive experience with Vsphere virtualization software, ensuring the continuous operation of virtual machines that hosted critical enterprise resources such as print servers, file servers, ERP databases, and network health monitoring utilities.- Delivered comprehensive support for over 300 enterprise devices, primarily comprising Lenovo ThinkStation/ThinkPad laptops and desktops, ensuring their optimal performance and functionality.

Catonsville, Maryland, United States

As an IT Specialist at UMBC's Albin O. Kuhn Library, I was tasked with providing technical, programming, and troubleshooting support for current and emerging applications integral to the library's services and IT operations. I played a key role in supporting library staff members during the COVID-19 quarantine transition, providing remote technical support, guided training presentations, and assisting other IT staff members with deploying devices to enable work from home for the library's other staffmembers.

Catonsville, Maryland, United States

- Management of campus library computers including Microsoft Windows image deployment, inventory maintenance, hardware deployment, and server management. - Assisted in the creation and maintenance of standard operating procedures for the Library’s Information Technology department.- Responsible for overseeing the deployment and use of A/V equipment for live events within the library- Facilitated communication between Library staff and upper level IT management to bring attention to ongoing and new issues. - Assisted library patrons and staff with technology related issues including computer troubleshooting, software training, and audio/ visual support.