David Speed Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Contract Management:- Successfully managing and overseeing inventory control, ensuring accurate stock levels, and optimising supply chain processes.- Developed and implemented effective contract management strategies, including negotiation, drafting, and review of contracts to protect company interests and drive favourable outcomes.- Monitored contract compliance and facilitated the timely resolution of any contractual issues or disputes, ensuring adherence to terms and conditions.Sales Coordination:- Supported the sales team in converting leads into long-term customer relationships, leveraging my strong interpersonal skills and ability to understand customer needs.- Assisted in the tendering and R.F.Q process for procurement, effectively collaborating with internal teams to meet new business development goals and objectives.- Managed the day-to-day customer sales process, including order processing, pricing, and coordinating deliveries, to ensure smooth operations and customer satisfaction.Skills:- Relationship Management: Skilled in building and nurturing strong relationships with customers, suppliers, and internal stakeholders to drive business growth.- Inventory Control: Proficient in implementing inventory management systems and optimizing stock levels to meet customer demands and minimize costs.- Sales Support: Experience supporting sales teams, coordinating sales processes, and facilitating efficient communication to achieve sales targets.- Procurement: Familiarity with tendering processes and R.F.Q procedures to secure new business opportunities and enhance procurement efficiency.- Customer Service: Exceptional customer-centric approach, delivering high-quality service and addressing customer inquiries and concerns promptly.

London, England, United Kingdom

East Anglia, London And Surrounding Areas

• To manage a portfolio of existing accounts within a defined geographical territory including independent dealers and Dealer Group members ensuring retention of customers.• To identify and convert new business opportunities with new or existing customers through the Opportunity Pipeline process, support by head of sales.• To plan and deliver sales turnover and margin profitability and product range distribution in line with Regional business plan and annual individual sales incentive targets and objectives.• To develop profitable and sustainable long term relationships with customers through the application of account management programmes and customer relationship principles.• To propose and agree a Joint Customer Business Plan on an annual basis with key customers and to leverage all available third party support from Dealer Groups, Key Vendors and internal support functions within Spicers, to ensure the success of these plans.• Manage and deliver Territory sales turnover and profit margin targets and objectives in line with Regional and Territory sales business plan.• Retain and defend existing accounts in the face of competitor activity within the Territory.• Identify and convert new business opportunities with new and existing customers through the Opportunity pipeline process, maintaining a minimum pipeline of 10 opportunities• Liaise closely with the Regional Sales support structure i.e. Central Sales, to implement and develop new customer accounts• To implement and support all Group commercial deals with existing and new customers, including Dealer Group members as instructed by head of sales.

Cambridge, United Kingdom

Spicers have developed on long tail of smaller customers and due to poor maintenance of the customer data does not know the true potential of this base. Therefore the purpose of this position is: Work logically through the designated account base to categorise if each account has potential for development or is trading at its maximum capacity with Spicers. Record all the data, gained from different source such as Internet/financial checks/Spicers trading history and telephoning the customer on the Spicers CRM system. Report on a weekly basis to the Sales and Operation Director on progress being made and action outcome of meeting to maximise sales and profitabilityPrinciple Accountabilities and Responsibilities Build a clear understanding for each account in the above mix, categorising into specific segments, these being:Growth Opportunity to plus 50k - pass to regional sales personGrowth Opportunity to between 30k and 50k - retain in Internal sales portfolioNo Growth but current trading over 30k - retain in Internal sales portfolioNo Growth less than 30k trading - Business review on account strategyDatabase management - ensuring all data collected is entered into the CRM system and each time contact is made with a customer the data is updated to ensure current view is relevantLiaise with CRM specialist to ensure accounts which need to be moved into new status are done so in a timely manner and well communicatedDeal with customer queries and issues as calls are made to improve current relationship Ongoing Management During initial set up, establish customer base using criteria setOngoing management of these accounts using an agreed call cycle Effective application of agreed price tables to maximise sales and marginEffective application of agreed marketing campaigns to drive sales and marginWork closely with the Sales Team to identify opportunities to improve profitability within this account base, including Cost to Serve

Due to the closure of the below Contract Channel and a re-structure of the team I now currently split my time through the below Contract Support Channel helping the migration of accounts.I also support 3/4 External Field Sales Account Managers/Directors and the servicing of their large accounts. I also deal with the e-commerce account channel (Amazon etc) and also the smaller dealer accounts that Spicers have . I action incoming enquiries via calls and e-mail whilst delivering first class customer service and sales support. Current objectives include creating a culture of care whereby every effort is made to satisfy customer needs and requirements. Developing and sustaining long term relationships with customers whilst achieving sales, margin and call quality targets. Enhancing the customer experience at all touch points to enable growth. Dealing with customer enquiries at first base, with a view to resolving each time and being an escalation point to provide a link to internal departments. Other responsibilities include product dealing, catalogue sales support, processing price change spreadsheets. Helping the external Account Managers, with meeting preparation (usage reports, gap comparisons and gap analysis). Also completing action points from meetings including, analysis, price change requests, understanding margin impact, reconciliations, profit and loss calculations etc. I also distribute promotional activity and take part in blitz days and targeted marketing. I provide enhanced care, service and attention to individual accounts when required. I log Sales data into CRM when required and knowledge share with the team to create a multi-skilled department.

Cambridge, United Kingdom

I currently work within the newly formed contracts division to provide best in class customer service to some of the largest companies within the UK. I support the field sales team to ensure both new and existing customers receive the great service they would expect from a consumer focused service team. I represent the customer’s first impression of Spicers and it is essential to be positive friendly and have a can do attitude in providing first rate customer service. Role includes:Working on 7-8 high profile accounts providing a full in-depth customer support in the day to day running of their account.Manage and resolve the day to day service enquiries from the end user within the account specific guidelines.Achieve the required call answer and enquiry resolution targets.Work with our customers to ensure their issues and questions are resolved in a positive and professional manner at all times.Achieve a consistently high customer service satisfactory score and personal recommendation on customer feedback reports.Process orders, raise returns, source specials products, advise on product enquiries, resolve on-line ordering and other issues, respond to delivery issues, administrate pricing requests, and perform any other customer specific duty required to provide best in class customer service.Interact with all areas of the business to manage cross functional activity.

Cambridge, United Kingdom

I moved into the contract support team to broaden my skill set and knowledge. I worked within a fast paced and demanding sector meeting the demands of the company sales activity covering - customer conversions, new business and direct sales. My duties included -To deliver volume & cash margin growth through supporting the sales process with quick & faultless analysis or price enquiries.File preparation including but not restricted to coding, costing, data input, pack per adjustment and data fit for it's competitive purpose.Create presentable price proposals for the internal and external use.Communicating and meeting expectations of customers - internal & external to ensure all action points / projects are completed.Assessing incoming projects for suitability and workflow management.

Cambridge, United Kingdom

Due to an internal re-structure I took ownership of 2 teams of CSA agents and 1 Receptionist. I managed, coached, lead, co-ordinated and communicated a team of 15-18 CS agents to achieve operational targets within defined areas of responsibility. In doing so the object was for the team to deliver great service, improve customer loyalty and increase sales growth opportunities. My day-to-day responsibilities included: Day to day line management of a team of CSA’s within the Central Customer Service Department encompassing Specials, Furniture, Centralised Returns and Centrally Stocked Product.Communication of key messages to the CSA Team ensuring staff awareness of business goals.Provide strong and clear direction to resolve non-target performance and to encourage and develop team members to their full potential.Staff appraisals and keeping PDP live and regularly reviewed.Working with the team and colleagues to support a multi skilled workforce where appropriate.Training and development of the team.To maintain a safe and disciplined working environment by ensuring that H&S procedures were met and understood by staff and visitors.Achievement of Service Levels and call quality targets in line with call forecasts.Driving continuous improvement of the CS team and managing them to achieve KPI’s and operating budgets.Cross-functional participation with other departmental heads in other areas e.g. HR, Finance, Sales Facilities and IT etc. to improve overall effectiveness of the department.Liaise and communicate with third party providers such as DHL, FedEx maintaining strong and focused relationships.

Cambridge, United Kingdom

Reporting into the Customer Service Manager, I was responsible for all aspects of running a busy department/team. My day-to-day responsibilities included:Supervising a group of CSA’s, of up to 15 people.Monitoring performance of individuals and team targets.Workflow management.Ensuring all targets for both the Furniture and Specials are hit.Providing assistance and advice whether it be product knowledge to system handling for the CSA’s.Conflict management. Ensuring excellent customer service is provided to both internal and external customers.Work efficiently under pressure whilst making sound decisions to both the customer and Spicers in a professional manner.Managing attendance and disciplinary procedures.Designing and implementing process improvements.Responsible for elements of cost control.

Cambridge, United Kingdom

Reporting to the Merchandising Manager, in order to achieve both individual and business objectives my responsibilities included -  Preparation and proof reading of direct mail, catalogue and support literature.Extensive interface with suppliers, Spicers Customers and internal staff to produce trade / consumer marketing activity and promotions.Monitoring and analysis of price, sales trends and margin to maintain competitiveness in the market place.Maintain product information and market data collation.Liaise with external and internal stakeholders.

Cambridge, United Kingdom

I worked within the customer service team at Spicers Furniture division and dealt with all internal / external customers on a daily basis. Duties included:Telephone calls dealing with stock checks, customer orders, returns and product queries from the dealer community.Delivering an emphatic and professional service with the emphasis on high knowledge of the products within the range.Handling credit control queries with regards to invoices and credit notes and any problems that the customer may have had with them, such as delivery disputes or incorrect pricing applied. With the aim to manage all conflicts to a satisfactory point for all parties.Dealing with POD's, despatch notes and return paperwork, making sure that they were filed in a clear and concise way to satisfy both the business and customers.

Cambridge, United Kingdom

Based in the busy Customer Call Centre, I was expected to deal with a high volume of calls with an emphasis on excellence and quality. Day to day duties included:Dealing with customers, both business and personal and talking through their accounts: for example providing overdraft agreements etc. Resolve all enquiries within timescales to ensure the highest level of Customer Service was provided.Back office processes including plastic card ordering, cheque and credit book ordering, periodic payment processing, account maintenance and stopped cheques etc.

Cambridge, United Kingdom

I held this position whilst I was studying and examples of my general duties in the running of the large store included - Providing sales & customer assistance on all different products in the stores offering.First class communication with members of the team and customers to exceed overall experience and expectations. Stock Management.

Gnvq, Leisure And Tourism

Gcse'S, Gcses, 9 Gcse'S At Grade C & Above