David Speed Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Contract Management:- Successfully managing and overseeing inventory control, ensuring accurate stock levels, and optimising supply chain processes.- Developed and implemented effective contract management strategies, including negotiation, drafting, and review of contracts to protect company interests and drive favourable outcomes.- Monitored contract.

London, England, United Kingdom

East Anglia, London And Surrounding Areas

• To manage a portfolio of existing accounts within a defined geographical territory including independent dealers and Dealer Group members ensuring retention of customers.
• To identify and convert new business opportunities with new or existing customers through the Opportunity Pipeline process, support by head of sales.
• To plan and deliver sales turnover and margin profitability and product range distribution in line with Regional business plan and annual individual sales incentive targets and objectives.
• To develop profitable and sustainable long term relationships with customers through the application of account management programmes and customer relationship principles.
• To propose and agree a Joint Customer Business Plan on an annual basis with key customers and to leverage all available third party support from Dealer Groups, Key Vendors and internal support functions within Spicers.
• Manage and deliver Territory sales turnover and profit margin targets and objectives in line with Regional and Territory sales business plan.

Cambridge, United Kingdom

Spicers have developed on long tail of smaller customers and due to poor maintenance of the customer data does not know the true potential of this base. Therefore the purpose of this position is: Work logically through the designated account base to categorise if each account has potential for development or is trading at its maximum capacity with Spicers..

Due to the closure of the below Contract Channel and a re-structure of the team I now currently split my time through the below Contract Support Channel helping the migration of accounts.I also support 3/4 External Field Sales Account Managers/Directors and the servicing of their large accounts. I also deal with the e-commerce account channel (Amazon etc).

Cambridge, United Kingdom

I currently work within the newly formed contracts division to provide best in class customer service to some of the largest companies within the UK. I support the field sales team to ensure both new and existing customers receive the great service they would expect from a consumer focused service team. I represent the customer’s first impression of.

Cambridge, United Kingdom

I moved into the contract support team to broaden my skill set and knowledge. I worked within a fast paced and demanding sector meeting the demands of the company sales activity covering - customer conversions, new business and direct sales. My duties included -To deliver volume & cash margin growth through supporting the sales process with quick &.

Cambridge, United Kingdom

Due to an internal re-structure I took ownership of 2 teams of CSA agents and 1 Receptionist. I managed, coached, lead, co-ordinated and communicated a team of 15-18 CS agents to achieve operational targets within defined areas of responsibility. In doing so the object was for the team to deliver great service, improve customer loyalty and increase sales.

Cambridge, United Kingdom

Reporting into the Customer Service Manager, I was responsible for all aspects of running a busy department/team. My day-to-day responsibilities included:Supervising a group of CSA’s, of up to 15 people.Monitoring performance of individuals and team targets.Workflow management.Ensuring all targets for both the Furniture and Specials are hit.Providing.

Cambridge, United Kingdom

Reporting to the Merchandising Manager, in order to achieve both individual and business objectives my responsibilities included -  Preparation and proof reading of direct mail, catalogue and support literature.Extensive interface with suppliers, Spicers Customers and internal staff to produce trade / consumer marketing activity and promotions.Monitoring.

Cambridge, United Kingdom

I worked within the customer service team at Spicers Furniture division and dealt with all internal / external customers on a daily basis. Duties included:Telephone calls dealing with stock checks, customer orders, returns and product queries from the dealer community.Delivering an emphatic and professional service with the emphasis on high knowledge of.

Cambridge, United Kingdom

Based in the busy Customer Call Centre, I was expected to deal with a high volume of calls with an emphasis on excellence and quality. Day to day duties included:Dealing with customers, both business and personal and talking through their accounts: for example providing overdraft agreements etc. Resolve all enquiries within timescales to ensure the highest.

Cambridge, United Kingdom

I held this position whilst I was studying and examples of my general duties in the running of the large store included - Providing sales & customer assistance on all different products in the stores offering.First class communication with members of the team and customers to exceed overall experience and expectations. Stock Management.

Gnvq, Leisure And Tourism

Gcse'S, Gcses, 9 Gcse'S At Grade C & Above