David Staffa Email & Phone Number

Cross-Cultural Team Building - Served on National Advisory Board with communication and exchange of best practices and procedures. Results: Established National Standards for quality and service throughout entire country.Strategic Planning - Chaired regional team on standardization. Results: Standardized service procedures which, in turn, reduced average service turnaround time from 15.00 to 4.99 days. Organizational Leadership - Led cross-functional teams through daily and weekly communication meetings. Results: Successful relocation of 1,250 employees within a 12 month period without loss of production.Training - Improved customer satisfaction index by instituting and conducting weekly control meeting for staff of 30. Results: Customer satisfaction increased 20% from average of 7.5 to 9.0 (1-10 scale).Cost Reduction - Reduced SG&A costs by identification and elimination of low-performing staff members. Results: Met and exceeded corporate financial projections for 2007 and increased revenue by 10% and cut costs by 25%.Logistics - Sought out excess capital and expense equipment throughout leased and owned buildings. Results: Saved $676K in capital equipment and $282K in expense costs.Training - Developed regional customer satisfaction training course. Results: Regional Customer Satisfaction index rose 20% from 7.0 to 9.0 on a 10 point scale.Customer/Client Partnering - Developed and executed a “Homeowner for Life” teaching program for 1800 customers. Results: Reduced service calls by 25% and empowered customers with knowledge about their home and home maintenance.Process Improvement - Led and facilitated division by coaching, cultural and communication meetings. Results: Lowest employee attrition rate throughout State of Florida in direct competition with 7 other divisionsSpecialties: PULTE HOMES TOP GUN LEADERSHIP GRADUATECUSTOMER SATISFACTION METRICSCOMPANY LIAISONCUSTOMER RELATIONSHIP BUILDING

Listed skills include Coaching, Training, Process Improvement, Leadership, and 46 others.

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  Palm Beach Atlantic University

  Business