David Stage Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Georgia, United States

Atlanta, Georgia, United States

• Remotely provided tier one support for software issues for hundreds of end users across the country. • Provided exceptional customer service support via phone calls, chat, email, Jira support queues, and operational alerts • Evaluated and prioritized workload daily while ensuring everyone involved was well informed. • Identified software bugs and feature requests, and escalated to the relevant team for handling. • Created, tracked, and managed customer service requests for system user accounts, DUO two-factor authentication, and Keycloak. • Ensured the proper functionality of multiple systems through multiple daily, weekly, and monthly health checks. • Performed quality assurance testing of client environments during application upgrades to ensure system readiness prior to releasing system to customer.

Decatur, Georgia, United States

*Created social media content for the department's profiles. The content was well received by the community and improved relations between the community and department. *Received 5 letters of accommodations for community involvement and the apprehension of violent criminals. *Developed over 3 learning tools for the department's field training program. The tools allowed for the completion of the field training program by over 15% of the department.

Nederland, Colorado, United States

*Utilized software to create and input Police reports. Reports resulted in the convection of criminals in need of rehabilitation. *Created new relationships with business owners, teenagers and school staff which started new lines of communication.*Received 3 letters of accommodations for going above expectations of a patrol officer.

United States

*Provided management advice, guidance, and assistance to over 100 Marines. This kept our battalion in a state of readiness which allowed us to conduct high frequency training rarely seen in other battalions. *Ensured the proper functioning of the field maintenance subsystem of the Marine Corps Integrated Maintenance Management System (MIMMS).*Utilized software and inspected libraries of publications to ensure the readiness for thousands of vehicles, weapons and tools. The readiness rating for equipment assigned to me never dropped below 90%.

Associate'S Degree, Criminal Justice/Law Enforcement Administration

Google It Support Professional Certificate, It Support

o Technical support: installing & configuring computer hardware, software, and networks o Computer networking: standard protocols.