David Stanley Email & Phone Number

Leicester, England, United Kingdom

Following a period of being furloughed at the beginning of the coronavirus pandemic I made the choice to remain a stay at home parent. During this time I have worked on earning some Computer Science certifications. Please see my Licences and Certifications section.

Peterborough, United Kingdom

Rugby

I was part of a 3-man team supporting a network of 200+ desktops, 300+ laptops and over 1,000 users. I was tasked with ensuring the ongoing functioning and security of the whole school network. This brought a wide variety of responsibilities including user account management, network storage backup, desktop support, server management, environment management through Group Policy, network troubleshooting (DNS, DHCP, switches etc) and staff training among other things.Systems used:• Active Directory• Server 2003• Server 2008• Microsoft Exchange• Microsoft Office• Office 365• Windows Deployment Services• Microsoft System Configuration Center Manager• Microsoft SQL Server• Windows 7• Windows XP• Freshdesk Helpdesk• Symantec Backup Exec• XirrusProjects:• Complete network migration from Windows XP to Windows 7 using WDS• Implementing and configuring SCCM then packaging and deploying the school’s applications remotely.• Migration from Exchange 2003 base email to the Office 365 system• Set up and configuration of a Xirrus WiFi network for both school-owned devices and BYODDue to being a team of only 3 people, this job required working on my own initiative and job prioritisation. It also meant that punctuality and high-availability were a must, as well as being able to maintain a friendly demeanour when being pulled in several directions at once by users from a very wide age range.

Solihull, United Kingdom

I am part of a small team dedicated to supporting the full Google Apps suite for Jaguar Land Rover's worldwide user-base.Responsibilities include:• Providing 1st and 2nd line support for Google Apps using the BMC Remedy Incident Management system.• Providing User training for existing and upcoming Google Apps products – approx. 15,000 users world-wide.• Providing Helpdesk Agent training for existing and upcoming Google Apps products – approx. 30 Helpdesk Agents.• Use of Google Message Security and Header Analysis Console (Postini) to perform whitelisting and blacklisting duties• Escalation of issues directly to Google Enterprise Support.• Contributions to an on-line Google Apps Knowldedgebase – training material, known issue and fixes, upcoming changes, request processes etc.

Solihull, United Kingdom

• Provide 1st line support for all computer systems within Jaguar Land Rover.• Maintain Service Level Agreement standards through prompt call answering, accurate ticket logging (using BMC Remedy Incident Management) and maximising First Line Fix opportunities.• Deploy software through Microsoft SCCM• Network troubleshooting and fault finding for WAN and LAN• Manage user password resets following a strict security protocol• Manage Super User access to servers under S-Ox Audit regulations• Manage remote network access using RSA SecurID

Coventry, United Kingdom

In this role I was responsible for the day to running of the store in the absence of the Store Manager. Duties included:• Banking• Staff Management• Handling Customer Service issues• Store Security• Warehouse Management• Booking in and processing bi-weekly deliveries• Warranty Claims• Returns• Stock Ordering• Staff Training• Audio Fitting• Managing performance of Audio Department (improving sales, meeting/exceeding Key Performance Indicators)• Product Knowledge (cross-compatibility etc)• New Product ResearchIn addition to my work within the Audio department I worked within the BIkehut on a daily basis.This included:• Processing Cycle2Work orders• Building/Servicing bikes, including Pre-Delivery Inspection.• Performing warranty repairs• Placing orders for specialist parts through the B2B system• Merchandising the department• Bicycle sales and size fitting

Coventry, United Kingdom

Working part time while studying at Coventry university.Responsible for:• Advising customers on car maintenance/parts replacement• Sales/up-selling• Merchandising• Processing deliveries• Customer Service• Cashiering