David Stanley Email & Phone Number

Leicester, England, United Kingdom

Following a period of being furloughed at the beginning of the coronavirus pandemic I made the choice to remain a stay at home parent. During this time I have worked on earning some Computer Science certifications. Please see my Licences and Certifications section.

Peterborough, United Kingdom

Rugby

• I was part of a 3-man team supporting a network of 200+ desktops, 300+ laptops and over 1,000 users. I was tasked with ensuring the ongoing functioning and security of the whole school network. This brought a wide.
• Active Directory
• Server 2003
• Server 2008
• Microsoft Exchange
• Microsoft Office

Solihull, United Kingdom

• I am part of a small team dedicated to supporting the full Google Apps suite for Jaguar Land Rover's worldwide user-base.Responsibilities include:
• Providing 1st and 2nd line support for Google Apps using the BMC Remedy Incident Management system.
• Providing User training for existing and upcoming Google Apps products – approx. 15,000 users world-wide.
• Providing Helpdesk Agent training for existing and upcoming Google Apps products – approx. 30 Helpdesk Agents.
• Use of Google Message Security and Header Analysis Console (Postini) to perform whitelisting and blacklisting duties
• Escalation of issues directly to Google Enterprise Support.

Solihull, United Kingdom

• Provide 1st line support for all computer systems within Jaguar Land Rover.
• Maintain Service Level Agreement standards through prompt call answering, accurate ticket logging (using BMC Remedy Incident Management) and maximising First Line Fix opportunities.
• Deploy software through Microsoft SCCM
• Network troubleshooting and fault finding for WAN and LAN
• Manage user password resets following a strict security protocol
• Manage Super User access to servers under S-Ox Audit regulations

Coventry, United Kingdom

• In this role I was responsible for the day to running of the store in the absence of the Store Manager. Duties included:
• Banking
• Staff Management
• Handling Customer Service issues
• Store Security
• Warehouse Management

Coventry, United Kingdom

• Working part time while studying at Coventry university.Responsible for:
• Advising customers on car maintenance/parts replacement
• Sales/up-selling
• Merchandising
• Processing deliveries
• Customer Service