David Stapleton Email & Phone Number

Canada

Promoting Energy and Efficiency in Saskatchewan and Northern Ontario

Ontario, Canada

Simcoe And Scotland Locations

• To deliver an exceptional client experience, it is critical to understand the needs of the clients and anticipate what is important for them by recognizing and reacting to verbal and non-verbal cues and adapting to how clients choose to interact with RBC. Maximizes every client interaction by delivering helpful, timely and relevant advice throughout the branch and models Professional Retailing Behaviors to engage clients with all members of the team including partners. • RBC local market leader focuses on maximizing the return on RBC’s total investment while establishing engagement within the community they serve. Leads market team and integrates to enable all RBC partners to ensure resources are optimized to deliver an exceptional client experience and superior client loyalty, sales productivity and revenue results. • Leads retention and growth of existing (business and personal) clients’ business by focusing the team on advice and activities that encourage long-term profitable relationships. Ensures a high level of employee capability and engagement through coaching and sales management, empowering team to reach their optimum performance.• Champions digital enablement by becoming an advocate of the RBC mobile application and wallet and promoting regular usage. Stay at the forefront of all new features and digital application capabilities in order to educate clients on ease of use and ensure clients leave activated, able to transact and aware of availability for additional support. • Acquires new clients by developing relationships with RBC and community partners, represents the RBC brand and captures new business opportunities ensuring early anchoring of all new clients. • Leads evolving organizational change using effective communication to create awareness and desire for the reason for change. Supports capability development to ensure employees have the knowledge and ability to execute the change. Follows-up frequently to reinforce adoption.

Smithville, On, And King George Rd, Brantford, On

Manages and leads branch team of sales and service professionals to deliver superior client loyalty in addition to sales results while championing proactive interaction and engagement of clients throughout the branch. Focus on behaviours which support the execution of the RBC advice promise by developing long term relationships with both personal and business clients.Ensures employees have a high level of capability and engagement through coaching and sales management, empowering team to reach optimum proficiencies. Focus on strategy of retention and growth of existing clients as well as acquisition of new clients.Demonstrate commitment to operational effectiveness balancing meeting objectives with the risk of loss to the shareholder.

Brantford, On

Demonstrate excellence in People Manager Accountabilities including driving results, enabling high performance, strengthening key relationships and leading and advocating change through consistent coaching, feedback and performance management while producing second to none Client Experience.

Hamilton/Niagara Regions

Managed up to 9 branches , approximately 700 vehicles as well as managed up to 35 employees in my area. Responsible for performance management and coaching to enhance skills and productivity.Responsible for formulating sales initiatives and finding new innovative ways to grow our fleet as well as revenue.Responsible for interviewing new employees and candidates for promotional opportunities.Facilitated numerous training courses to all staff at ERAC for upskilling for future promotability.