Key member of the Global Vertical Account team with both a technical and strategic focus. Primary responsibilities include owning the transformational solutions roadmap – whether it is a digital migration of their contact center or a cloud migration for UCaas, CCaas, CPaas or some combination of the these. Provided technical sales leadership and drove the business/technical qualifications of each opportunity to ensure success. Owning and driving the engagement and coordination of internal Avaya and alliance partner teams to obtain a successful engagement to win the customer’s business. Provided direct feedback to Avaya Product Management and developers to help ensure our product roadmap would meet the ever-evolving customer requirements. Direct interaction withal levels of management internal to Avaya as well as the customer’s, including executive management teams as needed.

Teamed with Avaya leadership and Account Directors to deliver a white glove account experience in our top 25 accounts. Leveraged my Trusted Advisor/Partner relationship to position Avaya Collaboration/Omni Channel and Cloud Services offers within my accounts. Worked with customers to understand their business issues so that I could bring Avaya and Partner solutions forward to resolve those issues. Orchestrated Proof of Concept trials in customer trial labs while engaging Avaya product development and leadership to help advance the sale. Engaged with 3rd party solution providers ensure a successful integration while maximizing Avaya content. Led ongoing pre and post sales account support technical efforts and escalations to meet performance and sales goals.Achieved President's Club/Circle of Excellence FY2019Achieved President's Club/Circle of Excellence FY2020

Teamed with Account Executives to position Avaya UC/Collaboration/Contact Center/Cloud Service offers within strategic accounts. Attained Trusted Advisor/Partner relationships by working remotely and onsite with system administrators up through executive level contacts. Used this relationship to identify new opportunities for new Avaya technologies and services. Orchestrated product trials in the customer test labs while providing customer feedback to Avaya Product Line and Executive Management. Supported and mentored other Avaya Sales Engineer team members.Key Achievements• Identified opportunity for new product SBC sale. Worked with our development team to customize SBC software to meet a specific customer need. Orchestrated a successful production trial which led to new product sale in excess of $1M with future expansion opportunities over $5M at a new SBC customer label..• Lead SE on the upgrade and migration of large healthcare insurer’s existing Contact Center systems to the Evolution platform. This includes the upgrade of existing systems supporting 44,000+ agents and integrating them with the Next Gen environment while maintaining legacy capabilities during the migration.• Lead SE on the global roll-out of the Avaya Aura communications environment for 17,000+ users at a large food producer. Established a theatre hub network using SIP and other IP technologies to provide a high quality, resilient global communications network

Acted as the technical sales lead, consulting with the customer to understand issues/requirements and assembled teams of product specialists as required to advance the sale. Earned a trusted advisor standing with large enterprise customers and advanced the Avaya brand by expanding sales though this trusted relationship. Played the lead or a key technical role in one or more 7 figure deals in 4 of the 5 years. Presented technology overviews and product specifics to individuals and small to medium groups of customers as well as Avaya resellers. Assisted the implementation teams on new projects by creating turnover packages containing project summaries, drawings, BOMs, and project specific notes. Met regularly with project managers and customers to ensure projects were proceeding as designed. Mentored other SE’s with competitive Nortel information and new SE’s with the Avaya product suite.

Acted as the technical sales lead, consulting with the customer to understand issues/requirements and assembled teams of product specialists as required to advance the sale. Earned a trusted advisor standing with large enterprise customers and advanced the Avaya brand by expanding sales though this trusted relationship. Played the lead or a key technical role in one or more 7 figure deals in 4 of the 5 years. Presented technology overviews and product specifics to individuals and small to medium groups of customers as well as Avaya resellers. Assisted the implementation teams on new projects by creating turnover packages containing project summaries, drawings, BOMs, and project specific notes. Met regularly with project managers and customers to ensure projects were proceeding as designed. Mentored other SE’s with competitive Nortel information and new SE’s with the Avaya product suite.

Provided pre-sales engineering support for Nortel telephony and data networking products for sales teams throughout Norstan. Played a key role in a number of Norstan “First Sales” of Nortel Products. Presented Nortel and Norstan solutions to customers and worked with customers to deploy those solutions in the most effective manner. Teamed extensively with Norstan’s Services and Maintenance groups to develop competitive offers. Mentored other SE’s to develop their skills with Nortel products.

Provided pre-sales System Engineering support for Nortel’s Bay Networks data products as well as Nortel’s telephony products. Presented solutions and product updates to customers. Worked onsite alongside customer staff to prove Nortel solutions in the test lab and then to implement Nortel data and voice products. Provided escalation and troubleshooting support as required. Acted as a customer interface with product development to develop new features and capabilities per customer needs and requests.