David Stephen Email & Phone Number

Edinburgh City, Scotland, United Kingdom

Edinburgh, United Kingdom

Member of a small team relied upon to output a high workload to client deadlines. Tasked with accurately proofing transcribed copies of confidential customer documents in both audio and large print format. Also trained in various technical work including transcribing synthetic audio, printing/burning audio CDs as well as using recording software for editing purposes. Entrusted with supervisory duties through task delegation for the rest of the team as well as managing work flow for the whole departmentDaily planning and prioritising of workloadLiaising with other departments, e.g. business support, IT and customer servicesCommon point of contact for fellow employee queriesKey AchievementsResponsible for creating the synthetic audio templates for the 2021 AGM of a major client in the financial sector which were sent out to over 200 customersRecently put solely in charge of organising the transcription and dispatch of a customer multi-month project. Through effective planning, delegation and use of time, the task was completed and dispatched well ahead of the required deadline

Edinburgh, United Kingdom

Delivering a great level of customer service, often going above and beyondMoney handling responsibilities: including managing the safe for change, filling up and emptying the ATM as well as balancing the till at the end of the day and counting the sales money Entrusted with key-holder duties and working unsupervised for the majority of the time

Edinburgh, United Kingdom

Utilising good levels of teamwork and communication by co-ordinating with staff to share ideas/concepts, dealing diplomatically with pressurised and difficult decisions, high levels of patience and tolerance. Using creativity and innovativeness to plan out activities.

Bachelor'S Degree, Psychology, 2:2

Experience using Statistical Analysis software (SPSS)

Higher, Human Biology, C

Hnc, Early Education & Childcare, A

Experience working as a teaching assistant in a classroom setting.

Higher, Modern Studies, C

Higher, English, C