David Stevens Email & Phone Number

Cape Town, Wc, Za

Cape Town

PROFESSIONAL EXPERIENCEJan 2018 - Present (Contract) Amjul (PTY) LtdConsultantOverview: Rendering ICT-Consultancy services to businesses and Higher Education institutions in the interim until a more formal opportunity presents itself.Responsibilities/Contributions:• Project Management.• Business Analysis.• System Analysis.• Software Design and Implementation.• Service Delivery Improvement.

Western Cape

PROFESSIONAL EXPERIENCESept 2017 - Dec 2017 (Contract) Northlink CollegeICT/ Finance/ Business ConsultantOverview: Business Analyst: 50%, Systems Analyst/Systems Integrator - 20% & ICT Risk Management - 30%.Responsibilities/Contributions:• Business Process mapping for Northlink College.• ICT Risk Management implementation for Northlink.• Report extrapolation from ERP-system deployed at Northlink College.• Generate a greater ROI on usage of ERP-system of college.• Financial reporting and creation of Dashboards.• Student data analytics.Reason for Leaving: contract successfully completed.

Kuilsriver

Business ConsultingBusiness AnalysisSystems DevelopmentProject Management

Old Mutual Pinelands

Senior Business AnalystResponsibilities/Contributions:• Business Process mapping for Maturity Retention in Old Mutual.• Project Management of all Proof of Concept projects arising from the mapping process.• Drafting of all value chains related to project. Matrix management of project.Reason for Leaving: contract successfully completed.

Malmesbury

MIS Manager/ Business AnalystOverview: My role as Business Analyst: 60% & Systems Analyst: 40% during this time.Responsibilities/Contributions:• Overall responsibility for ICT-function of the TVET College. • Strategic ICT Planning and Direction for the College - BA Role.• Business Systems Administration Management.• Management of ICT Projects and ICT technical staff. Stakeholder engagement.• Technical infrastructure planning and compliance management in this regard.• Management and Design of the Knowledge Management System.• Extraction and compilation of Management Reports.• ICT Risk Management including corporate governance.• Total Connectivity Management of all Campuses on the West Coast (Broadband)• Software development management based on Cloud Computing and ICT service delivery management.• Project Management of all ICT Projects and other projects assigned.• Knowledge Management. The college must comply with National Government in terms of student retention and placement which must be carefully monitored daily. • To this end, I have developed a cloud-based solution which extracts live-data from an Oracle-based ERP system (ITS) for use by internal staff with the appropriate access.• I have completed an intensive Project Management Course at the Business School, University of Stellenbosch. This will be followed by another course, eventually leading up to Prince2. • I have a fair understanding of ITIL and have scheduled all the staff reporting to me for this course. • I have already integrated a Project Management Portfolio system (Cloud-based) in the organization from which all ICT and other departmental projects will be managed.• I was part of both Top and Broad Management of the College where I was expected to provide strategic input and direction about the ERP-system.Reason for Leaving: contract successfully completed.

Cape Town Area, South Africa

Responsibilities: • Independent consultant linked to various projects over a wide spectrum of specialized areas including project management, customer relationship management, software development life cycle management, systems integration, ICT implementation and information management and implementation at Provincial Government and school levels. • My responsibilities included software development management based on Cloud Computing, and ICT service delivery management.• I have been exposed to ITS in my former years during a 1-year consulting period at the then University of Medunsa.• I have also completed a risk assessment for College SA in terms of Information Systems, architecture and strategic direction for the way forward in improving their Service Delivery to their clients from an Information Management point of view.• I have extensive experience of the SQL-views made available by the ITS ERP-system in extracting ad-hoc queries for end users.

Western Cape

Responsibilities: • As the ICT Project Implementation Manager, I was responsible for drafting the ICT project plans for roll-out to schools. This involved liaison and negotiation with services providers and stakeholders, and the tracking and reporting of project progress against timelines and budget.• My portfolio included service level agreement management with providers, and the development and implementation of a Knowledge Management System to track all components of the project.• My main responsibility in this project was to manage all the management information related to the project to report accurately to all stakeholders. This included components such as visitation management, curriculum delivery management at schools and client sites, staff related details, and helpdesk management.

Cape Town Area, South Africa

July 2006 - May 2010 (Contract)Khanya Project (Western Cape Education Department), South AfricaICT Project Implementation ManagerOverview: My role’s during this time: Business Analyst: 50% & Project Manager: 50%.Responsibilities/Contributions:• As the ICT Project Implementation Manager, I was responsible for drafting the ICT project plans for roll-out to schools. This involved liaison and negotiation with services providers and stakeholders, and the tracking and reporting of project progress against timelines and budget. • My portfolio included service level agreement management with service providers.• A great deal of my output was based on tight deadlines from a budget and delivery perspective.• I also designed and implemented a Knowledge Management System which tracked the productivity and visitations of Project Managers and Facilitators to schools. • I re-designed the current processes in terms of reporting and implementation. • After the BA-role, I designed a web-based system based on the new processes. • This system then automatically generated all the monthly and other reports which would otherwise take a lot of time for these individuals to complete on a daily and monthly basis. Reason for Leaving: contract successfully completed.

South Africa

Responsibilities/Contributions:• The first three years of my employ were spent within the Service Delivery unit where specific emphasis was given to IT Service Delivery. I was part of a management team specifically focusing on customer relationship management, helpdesk management and fault-resolution issues, and desktop management and standardization. • My portfolio involved project management and the rollout of new technologies across the enterprise, whilst ensuring that customer satisfaction was measured annually according to international standards.• For the last year of my employ, the customer relationship management component shifted from a local to a national level and involved interaction with key-users in Telkom across all levels with reference to the critical systems and solutions within the company. This required a sound knowledge of systems solution processes and methodologies, as well as in-depth knowledge of technical and business skills. As the Customer Relationship Manager within an Information Technology (IT) context, my main focus was to form partnerships between Telkom business units and Information Technology with reference to increased IT customer satisfaction and increased customer access. • My areas of accountability included enhanced business processes, structures, metrics and policies, and information delivery from the data warehouses. • I conducted root fault analysis of critical IT business systems failure, and Information Technology (ITS) return on investment. I delivered high-level business presentations to executives and senior management, and I initiated stimulated, implemented and measured new innovations. • Tasks included service level agreement management with businesses and suppliers, whilst keeping IT accountable and focused on agreed targets.• My role included the initial drafts of business cases for solution delivery of very specialized applications.Reason for Leaving: company restructured, stability needed.