David Steyn Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Beacon Hill Secondary

Cape Town, Western Cape, South Africa

Economic Management Sciences Grade 8 and 9Business Studies Grade 10 - 12

Cape Town, Western Cape, South Africa

* Teaching Economic Management Sciences to. Grade 9*Teaching Mathematics grade 8

Cape Town, Western Cape, South Africa

Tutoring Business Studies and Accounting to grade 10s

Cape Town, Western Cape, South Africa

• Recruitment and selection of contact centre agents.• Psychometric assessment for agent recruits.•Advertise positions and select talent from resumes submitted• Interviewing potential recruits. • Oversee contact centre and field quality assurance programmes• Established standards governing customer interactions and implementation of monitoring programmes• Design training programmes• Process enhancements to correct quality issues.• Supervisor and Manage a team of quality assurance assessors• Day to day decision making within quality department• High volume administrative duties • Assume accountability for business unit’s quality management practices• Meeting and collaborating with operations manager and executives• Analysis of data to identify priorities and align quality programmes and coaching sessions to develop identified areas. • Provide recommendations on actions to improve performance across the business metric• Develop and create reports for business and client requirements• Provide support to team• Develop Personal Develop plans for team• Ensure all human resource policies are adhered to

Cape Town, Western Cape, South Africa

• Invoicing clients as per SLA• Verifying , classifying, recording accounts payable data• Data entry and analysis• Invoicing and banking deposits• Reconciliation of various accounts• Supplier reports• Filing and storing client information.• Process customer payments• Apply customer payments to accounting software• Use of SAGE • Liaising with clients about account enquiries• Liaising with SARS for client tax purposes• Liaising with Border offices for client information.

Cape Town, Western Cape, South Africa

• Managed a team of 3 quality assessors to ensure quality standard of work met. • Supervised the contact centre of between 10-25agents• Liaise with clients. • Identify talent through various resume’s and interviews• Hiring and placement of new recruits• Various payroll duties such as producing salary slips and employment confirmation• Disciplinary interviews with agents• Back to work interviews with agents after sick leave• Train new recruits on interview processes and quality standards• Provide feedback on individual progress to Call Centre Manger• Re-train staff if necessary• Assist Agents when experiencing difficulties• Take part of the quarterly performance appraisals of the interviews• Align training and quality requirements with recruitment requirements• Monitor calls and record deviations from quality standards• Arrange feedback sessions with Agents• Address sub-standard performance with relevant interviewer or group sessions• Compile Quality Reports and submit to relevant departments and clients• Ensuring agents are signed onto AVAYA telephone systems

Post Graduate Certificate In Education, Education, 71% Average

EMS BUSINESS STUDIES ECONOMICS

Bachelor Of Commerce Honours, Business Management, Passed

Courses 1.Advanced Project Management (with distinction) 2.Advanced Operations Management 3.Strategic Management 4.Research Project.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 74% Degree Average

• Introduction to Business Management (Business Management 1A) • Introduction to Functional Areas of Management (Business Management 1B) •.