David Elliott Email and Phone Number

I work with a software team that builds and ships internal-facing, broadly-used products. For example - the Telus Brand Hub.I build products using Node, React, Redux, Contentful, Enzyme, Jest, Jenkins, ES6 JS and Typescript.Our team utilizes Agile Development practices end-to-end.

I joined a development team at Telus, in October, as a part-time intern. I worked on code before my day job as a Manager, and I joined the daily Stand Up. I also attended Retros and Sprint Planning.I was assigned tickets, I collaborated with my fellow devs, and I tested and merged PRs with our internal GitHub. I shipped code into production.Technologies:​ React, Redux, NPM, Advanced Linting and Testing, Jenkins Deploy pipeline

I supported a team of adult learning teachers and graphic designers, who delivered online classes internationally to audience of thousands of agents. I pivoted a team from in-person training to virtual delivery as an emergency response this year to the pandemic crisis. I provided strategic input that brings tactical wins and opportunities to executive summaries.

I supported a team of adult learning specialists and graphic designers, who executed an average of 50 different training projects at any one time. I divided my focus between day-to-day team support and strategic evolution of how TELUS prepares and supports professionals in an accelerated learning environment.

Working closely with internal stakeholders and external vendors to develop adult learning strategies and products. Developing strategic direction with leadership and translating that into tactical deployments with clear, KPI-based ROI analysis.Specific focus on collaborating across business silos.Notable Recent Projects:- Proficiency Development: Delivering the right knowledge to the right agent at the right time- Gamification : Deliver training material within a game, without dedicated training time.- IVR New Hire Training Project : Adapting a call centre IVR to meet specific training requirements.

Training Project Management Guided projects through Needs Assessment, Design, Development, Delivery and Project CloseCoordinated with Project Primes, Audience Stakeholders, Scheduling Departments and Training Staff Wide variety of scope and timelines - from small next-day one-page product updates to company-wide roll-outs over the course of yearsE.learning Design and Delivery • Designed, tested and deployed e.learning assets for TELUS Mobility, International and Koodo • Incorporated changing product specs from vendors and stakeholders• Created training in various e.learning formats

• Successfully delivered core content to new hire classes• Delivered in-class just-in-time modules• Delivered virtual instructor led training sessions

Facilitation with many different stakeholders• Organized panel discussions involving University professors and visiting artists• Cutting edge research environment involving augmented reality and mixed reality• Raised over $18,000 in research equipment donations, including unreleased hardware• Facilitated both installation-based and performance art exhibits