David Summers Email & Phone Number

Kirkcaldy, Gb

Kirkcaldy, Scotland, United Kingdom

Being the face of the company and go above and beyond for the customersGaining feedback and raising the profile of the storeSorting online orders and contacting customersProviding timescales for partsDiscussing with customers and sourcing the correct parts required for maintenance or repairKnowledge of Kerridge, Topcat and PartslinkKeeping the shop stock levels at a reasonable levelPresenting the shop front and maintaining standardsChanging promotional items and utilising plannograms for new layoutsMaintaining online order bay, keeping upto date with orders and any orders lapsed or non-collected.

Aylesbury, England, United Kingdom

Running of a Granite & Quartz supplier & Fitter with a individual showroom yearly turnover of £500k+Sales area covering the south of the UKPricing based on customer/trade supplied plansMain point of contact for customers & tradesman and any queries / complaintsGaining new trade accountsMaintaining pre-existing relationships with trade customersAdvising on colours/benefits, visiting sites to surveyOrganising diary for site surveys/templatingBooking jobs based on site surveysLogistical planning of fitters and material deliveryTimesheet reportingProfit/loss reportingHR/Employment managing for leavers/new startersTraining new startersRota planningSocial Media advertisingFollowing up leads/potential sales5* Rating on Trustpilot for store

Milton Common, England, United Kingdom

Creating leads to develop new business across multiple sitesVisiting businesses to engage discussions for new accountsUtilising social media, website data to track leadsDesigning media to be printed to enhance company imageLiaising with existing accounts to maintain relationshipsRunning the workshop in the absence of the Garage ManagerQuoting up tyres, tracking and upselling where possible.Managing the loan car fleet, MOTs, tax, insurance and repairs.Job prioritising, work allocating to techniciansBuilding relationships with parts providersSourcing parts, quoting up jobs and explaining to customer work entailed in a language they understandPerforming Health & Safety inspections and ensuring relevant documentation is up to dateBack office work (Rota, holiday request, wages and employment issues)Ringing follow ups & reminders with customers, and booking in businessLiaising on a B2B level, setting rates based on workload provided.Reporting daily activity and figures to Area ManagerDesigning adverts, website and promo in-house to be printedWeb management of site, costing etcTraining of staff on systems, providing IT support where needed.

Aylesbury

I started off as a Accounts Advisor, and was promoted to Deputy Manager, as a Deputy Manager my job entails:-Providing leads, support and training to help the store exceed the targets for sales-Perform weekly ROA (Record of Achievements) with the staff members-Look for any shortfalls and coaching requirements-Weekly rota management-Stock Management, ordering and reconciliation-Complaint Handling and resolution-Signing off of customer agreements / purchases-HR duties as required (Return to work, Performance Management)-Debt management, and dealing with customers who find themselves in that position-Discussing forbearance options, and investigating through conversations how to proceed. -Dealing with angry/irate customers and knowing how to manage the situation safely and effectively. -Managing two stores, Aylesbury and Watford and accountable for £100k+ worth of debt. -Achieved Customer Accounts Adviser of the Year 2016 by exceeding my targets and keeping the Aylesbury branch in the company top 10 for over 30 weeks.

Aylesbury

Currently I am working for Argos as a Fast Track Delivery driver, this entails picking items,Sorting routes, van safety checks and also delivery of the items, and contacting the customers with ETA for delivery times, or establishing whether it is safe to leave the item if a customer is not home.

Aylesbury

Working for B&Q in flooring I have learnt so much - and it shows when I am dealing with customers. I am regularly receiving feedback via B&Qs 'Voice of the Customer' on my service. Also, I have picked up much knowledge on all aspects of DIY and building trade. I am also working stock, managing displays and dealing with pallets of deliveries on a day to day basis.

Aylesbury

Within this role, I have had to learn many different skills sets, and a wealth of knowledge on pension administration. I have also dealt with a project from the outset which also involved writing new procedures, which are still being used. In one of the roles, in Customer Service, I deal with customers and Financial Advisors on the telephones, and adhere to the 'Treating Customers Fairly' ethos which has been set out by the Financial Services Authority and also can remain neutral in difficult situations. I also provided MI data and reports to track stats, trends, peaks and troughs for managers.I also have developed high skill levels in MS Office, as well bespoke office systems. Being a Union Representative for around four years also gave me insight in to policies, procedures and doing case work for other members of staff, such as disciplinary and sickness whilst respecting privacy.