• Cloud DNS management, name server configuration and domain names registration.• Troubleshooting and issues resolution on staging and production environment.• Setting up live-replica loadtest environments for SETs(Software Engineers in Test).• 24/7 Weekly standby support.• Documentation of work procedures, troubleshooting steps and non-industry standard processes.• Research and implementation of new open source technologies.• Application environment setup on Amazon Web Services OpsWorks and maintenance using Chef configuration management tool.• Working with Development teams and Program managers on application deployments and execution.• Documentation of application installation, maintenance and troubleshooting procedures• Working with AWS in a production environment: EC2, S3, VPC, IAM, ELB, CloudWatch, Opsworks,RDS.• Worked with Google Cloud PlatformTechnologies used:• Infrastructure Virtualization: Amazon Web Services(AWS), VMWare, VirtualBox, Google Cloud Platform (GCP)• Ticket system: Jira• Repo technologies: Bitbucket, Github• Webservers: Nginx, Apache• Linux: Ubuntu, Centos• Monitoring Technologies: Logstash, Kibana, Centreon, Nagios, Newrelic, Zabbix

Through team collaboration I ensured that Konga's business infrastructure work as designed, and I sought to improve on any errors noticed to maintain optimal user experience by: • Maintaining and monitor all network devices and services to meet the organisation's current and future requirements • Administration and support for Avaya IPOCC for Konga’s Customer Engagement Team (CET) • Hardware and Software support and troubleshooting.• Windows, Linux and OSX management and support.• Apply OS patches and upgrades on a monthly basis, and upgrade administrative tools and utilities.• Manage users and computer environment by using Group Policy• Microsoft office 365 Administration, Management and support• Proactively monitor systems and identify performance issues.• Conference Room Setup - Google Meet, Skype for Business, GotoMeeting Setup.• Remote administration and assistance using GoTo Assist, RDP, SSH, and TeamViewer.• Google Apps for Business Administration• Mobile Device Management using Google Device Policy and Airwatch • Kaspersky Antivirus server administration • Provide 2nd level IT support to end users and the service desk team (TOC Team)• Work within strict time frames and elevate incidents within defined timeframes• Test all changes to networks, hardware, software, and hosted applications • Work with various vendors and service providers to ensure productive environment • Resolve issues and prepare status reviews and incident reports • Represent the infrastructure team as a technical consultant on projects. • Maintain the necessary project plans and documentation of system builds and modifications • Interact and coordinate with vendors, suppliers, distributors and contract consultants • Maintain a good working knowledge of current infrastructure and future trends • Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract

Provides 2nd Level Support for Avaya Voice over IP Solution for Customer Experience Team and Technology Operations Center.Avaya reporting solutions administration and troubleshooting.Avaya session manager/system manager,ip office, Servers administration and troubleshootingLiaise with Tech Hardware third party vendors to provide solutions that suit business demand of the Organization

• Submit and reconcile expense reports• Provide general support to visitors• Act as the point of contact for internal and external clients• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers• Organize and schedule appointments• Plan meetings and take detailed minutes• Write and distribute email, correspondence memos, letters, faxes and forms• Assist in the preparation of regularly scheduled reports• Develop and maintain a filing system• Update and maintain office policies and procedures• Order office supplies and research new deals and suppliers• Maintain contact lists