David Symonds Email & Phone Number

1600 Crown Colony Dr, Quincy, Ma 02169

• Distributed daily work to my employees and ensure its completion by the end of day.• Ensured morning reports and inventory numbers were completed every morning• Conducted one-on-one meetings with each of my staff members once a month to make sure everything was on track.• Made sure day to day audits were completed on each of my team members. As well as monthly inventory stats for each employee.

• Supported the day-to-day performance of service providers. • Processed invoices and additional payments. • Worked with vendors to explain billing procedures, contracts and rates.• Audited and monitored invoices for improvement, fraud and service provider performance. • Provided technical and billing support to a nation-wide range of vendors. • Built effective relationships with vendors and recruited non-contracted vendors to join network.

• As team leader in the FIS department, I was the point person on all Q&A testing for new releases and publishes with the FIS dispatch portal and mobile application.• Working with the team, ahead of each new application role out, I created test orders and test both the iOS and Android applications to ensure any critical bugs/errors were and identified and rectified the issue.• Troubleshooting technicians in the field with issues with the application so they can complete their assignment.• Working with coordination of hundreds of technicians throughout the country to make sure each assignment was completed.

• Supported the day-to-day performance of service providers. • Processed invoices and additional payments. • Worked with vendors to explain billing procedures, contracts and rates.• Audited and monitored invoices for improvement, fraud and service provider performance. • Provided technical and billing support to a nation-wide range of vendors. • Built effective relationships with vendors and recruited non-contracted vendors to join network.-Built effective relationships with vendors and recruited non-contracted vendors to join network.

• Processed roadside claims for various clients.• Processed each claim in a timely and organized manner.• Processed various insurance clients claims within the proper SLA time (each client had a specific number of days the claim was to be processed in).• Maintained a level of accuracy and proficiency for each claim processed.