𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:• Led the development and execution of a comprehensive strategic plan for connectivity, encompassing Show, Hotel, Tours, Attractions, and Payments product lines.• Identified and communicated change requirements for system features and modifications.• Managed the connectivity development process, including contract review, negotiation, and maintenance.• Successfully expanded network of connectivity partners through strategic onboarding and development initiatives.• Acted as a liaison between Supply operations and Information Technology.• Defined requirements, and timelines, and oversaw development, quality assurance, certification, and deployment processes.• Provided support to supply and call center operations regarding order and inventory issues related to products utilizing connectivity solutions.𝐕𝐞𝐧𝐝𝐨𝐫 𝐚𝐧𝐝 𝐒𝐮𝐩𝐩𝐥𝐲 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:• Cultivated and maintained collaborative relationships with connectivity vendors and supply partners. Show/Attraction/Tour Partners: Ticketmaster, Tixtrack, AXS, Anchor, Fareharbor, Ingresso, Outbox and RezDy Hotel Partners: IBS, Derbysoft, SynXis/Sabre, Siteminder, Travelclick/Amadeus and RateGain • Oversaw the entire connectivity development process, including reviewing, negotiating, and maintaining contracts. • Provided support to suppliers for the design, development, and modification of products.• Addressed connectivity, inventory, and pricing issues to ensure smooth operations.𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:• Engaged in strategic planning initiatives related to connectivity and vendor management.• Facilitated requirements development for new projects and coordinated the implementation of new builds.• Managed available resources effectively to ensure successful project execution.𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐑𝐚𝐭𝐞 𝐒𝐡𝐨𝐰𝐬:• Provided support and management for QL2 and Rategain competitive shopping tools

Successfully Approved, prioritized, and controlled projects and the project portfolio as they relate to the selection—acquisition, development, and installation of major information systems.Implemented effective processes and procedures to ensure the highest level of data center uptime. The systems turned around from bi-weekly failures to 99.6% in a 24/7 environment. Ensured proper disaster recovery procedures were implemented and tested. Effectively implemented policy, process, and procedures to ensure regulatory compliance for Gaming Control Board and SOX. As a result, it provided successful internal and external audits.Successfully built Strong relationships with departmental decision-makers to identify, recommend, develop, implement, and support profitable and cost-effective technology solutions for the organization.Capitalized on economies of scale by reviewing and renegotiating the hardware and software maintenance contracts and pursue master agreements to reduce costs. Furthermore, this, along with policy and procedure for spending, significantly reduced the annual operating budget by 40%. Created a competent team of PC Techs, Computer Operators, and Network Administrators. The group turned around from high ticket counts in the hundreds to single-digit numbers.Successfully led the local team through a complete conversion of the LMS hotel system, casino system, Novell to Active Directory Migration, and a Ticket-in Ticket-out conversion. In a six-month timeframe.

Successfully managed developers, departmental relationships, and operations of the Data Warehouse, Customer Relationship Management system, and Custom PC Applications.

Project lead for multiple projects. Customer Relationship Management System (CRM), Data Warehouse, ADP Payroll, Enterprise E-time

Developed an enhanced software organization, managed project teams for client/server application development and Data Warehousing