Switchboard And Helpdesk Operator
Current
Redditch, England, United Kingdom
I am currently employed with the NHS through Worcestershire Acute Hospitals. I am a switchboard and helpdesk operator at the Alexandra Hospital. This job entails the directing of calls through out the whole hospital trust for patients, staff members and doctors alike. The trust compiles of hospital and medical centres throughout the whole Worcestershire area.As well as operating the switchboard I am responsible for the directing of both portering and housekeeping staff throughout the hospital, communicating with staff across the hospital to help find where they are needed.As well as operating the switchboard and directing portering and housekeeping staff, there are numerous alarms located in the office that we are expected to monitor and report when activated. One of the most important and constant of these alarms is the fire alarm that monitors both the Alexandra Hospital site and the Kidderminster Treatment Centre. When these alarms we are expected to direct and coordinate the on site fire teams as well as contact the fire brigade.