David Thomas Email & Phone Number

United Arab Emirates

Alain

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Overseeing the relationship with patients handled by our team.
• Resolving patients’ complaints quickly and efficiently.
• Conduct comprehensive patient satisfaction surveys.
• Meeting with managers in the organization to plan strategically.
• Overseeing Call Center activities and increase productivity.
• Provide strategic plans to operation heads to increase revenue.

United Arab Emirates

• Extensive background in running Call Centers and CRM Operations.
• Proven track record for excellent delivery in reaching top line targets.
• Contributed towards the centralization of the call center operations of 23 Hospitals+Medical centers (Burjeel,Medeor,LLH,Lifecare&Tajmeel) under one roof with bringing down the Manpower cost by 20% and Increase in the.
• Contributed to the Top Line growth by preventing revenue leakage in the flagship hospital, bringing down the difference from 30% to 10%.
• Under my supervisions leaded a team of 1 Supervisor, 4 Team Leaders and 42 call center executives working at the same time with responsibility of interacting with clients through voice, chat and online mediums.
• Monitoring client’s concerns and proving a delightful response through discussions with the internal stakeholders.

United Arab Emirates

Supports Booking specialists in answering consumer inquiries as well as other inbound and outbound consumer communication needs.Ensure all appointment reconfirmations are communicated back to all Patients in coordination with Insurance sections and Doctors Calendars.Ensures the effective implementation of the Patient Relationship Management System and the.

Abu Dhabi, United Arab Emirates

 Handling inbound and outbound calls. Appointment Conversion - Maximizing and converting calls to appointments Scheduling of Doctors Duty as per the roster. Online requests to conversion of appointments.  Rescheduling of patients appointments when required.  Mentored the new joiners.  Achieving targets set by the management monthly.  Conducted.

India

 Taking care of the recruitment process. Sourcing profile from Job portals, applicant referrals, Vendors & Job Postings. Conducting the preliminary telephonic interview to understand candidate’s competencies, Communication skills, interest towards the job, technical skills, qualifications, etc., Determining their suitability to match business.

Chennai Area, India

Chennai Area, India

Chennai Area, India

Chennai Area, India

Bachelor’S Degree, Bachelor Of Business Administration

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