David Thomas Email & Phone Number

Cuckfield, Gb

Working with teams across our company, I’m responsible for designing products that enhance the end-to-end people experience, enabling our colleagues to feel engaged with our brand, purpose and values. A critical part of my role is ensuring we deliver the basics brilliantly to create unrivalled experiences that allow our people to be at their best.

Crawley, England, United Kingdom

The design lead for the Virgin Atlantic and Virgin Holidays induction experience 'First Date' with accountability for managing a wide key stakeholder group's expectations.The learning partner to the Cabin team, responsible for the design and delivery of all Cabin Crew service training, including the New Hire programme, cyclical training and new customer experience initiatives. Responsible for the design and delivery of behavioural development programmes that enhance mindset, skillset and capabilities. Helping the business to achieve an increase in its Net Promoter Score. Responsible for the delivery of all mandatory induction training, including health and safety and data protection.

Designed and delivered Customer Service training for new hire, promotional and cyclical cabin crew courses.