David Thomson Email & Phone Number

Spalding, England, United Kingdom

Unit 1, 13A Kellet Gate, Spalding, Lincs, Pe12 6Eh, United Kingdom

Customer Service Representative at MICK CAWLEY MOTOR ENGINEER LTD

on a day to day basis has direct overall responsibility for the operation which consists of 16 team managers and 240 colleagues ensuring that all KPI's are met, and that all aspects of Food Safety & Health and Safety regulations are achieved, standards and availability are maintained during the trading day. Ensure that checkout area runs smoothly, customers are dealt with quickly and efficiently through the tills, also in dealing with any complaints that may arise by ensuring the customers are happy with any resolutions.Nominated manager that runs the store in the store manager’s absence which means that accountable for the other 6 Duty Managers in addition to the above colleagues.

Delivering project work, around business implementation and development.Reviewing and developing training and process reviews to deliver cash loss savings across the wider business.Engaging stakeholders from across the business, to ensure correct implementation

United Kingdom

Working at a regional level, coaching and training all levels of the store teams to ensure they are delivering excellent customer service, through the systems in place in store.Responsible for training and delivery of new price integrity systems.