David Thornton Email & Phone Number

Wantage, Oxfordshire

Strategic Planning: Responsible for developing and implementing strategic plans to guide the overall direction and growth of the business. Set goals and objectives, and establish a clear vision for the company.Decision Making: Make important decisions that impact the business operations, finances, and overall performance. Analyse data, evaluate options, and make informed choices to drive the company forward.Leadership and Team Management: Provide leadership to the business and oversee the management team. Our team is built on a foundation of trust, communication, and collaboration. We trust and respect each other's skills, opinions, and contributions, whilst creating a safe and supportive environment. Effective communication ensures that ideas and information is shared openly and transparently, fostering a sense of unity and understanding. Collaboration is key, it involves leveraging the diverse strengths and perspectives of team members to achieve shared goals, resulting in synergy and collective success.Risk Management: Responsible for identifying and managing risks that could affect the business performance or reputation.External Relations and Networking: Represent the business to external stakeholders and industry associations. I participate in networking events, industry conferences, and other relevant forums to promote the business and build valuable connections.

Brackley

Silverstone Circuit

Manage the daily running of the Silverstone Circuit Call Centre, effective resource planning and implementing call centre strategies and operations.Setting and exceeding performance targets for speed, efficiency, sales and quality.Review performance of staff, identifying training needs and plan training sessions using John Whitmore grow model.Monitor calls to improve quality, minimize errors and track operative performance.Coaching, motivating and retaining staff, coordinating commission, bonuses and incentive schemes.Forecasting and analysing data against budget figures on a weekly and/or monthly basis.Carrying out assessments, performance reviews and cost/benefit analyses.Advise clients on products and services. (Event tickets, driving experiences, track days and hospitality products)Ensuring all relevant communications, records and data is updated and recorded.Maintain up-to-date knowledge of industry developments.Co-ordinate staff recruitment, write vacancy adverts and liaising with HR staff.Handle the most complex customer complaints or enquiries.Organise staffing, including shift patterns and the number of staff required to meet deman