Responsible for planning, organizing and directing the information technology, communications and information service needs of the organization. Responsible for the management of staff, contractors, suppliers, vendors and consultants who provided technical services and support to the organization in the headquarters and field offices. Assessed capability maturity, identified gaps in design and execution and communicated issues and recommendations to senior management. Oversaw staff responsible for Tier 1 user support, as well as system engineering support functions for server applications, digital properties and network and telecommunications systems. Collaborated with and supported Executive management in coordinating organization-wide planning, change management initiatives and ensuring that strategies were prioritized and in line with resource constraints.Significant accomplishments:- Led organization-wide rollout of Microsoft Teams to support telework and remote collaboration- Deployed cloud-based telecommunication system to headquarters, field offices and remote staff locations- Delivered enhanced data analytic capabilities to stakeholders, improving their decision support capabilities in support of strategic plan- Reduced operational cost and complexity while maintaining performance, reliability and security standards

Advised on technology and network architecture, AMS/CRM/ERP optimization, project management and financial systems and reporting. Provided direction on the implementation of new technology and networking platforms using ITIL framework and methodologies. Implemented business intelligence in support of programs and operations using data visualization tools and analytics services. Identified opportunities and led the deployment of event driven, configurable interfaces while ensuring effective use of information assets. Gathered business and technical requirements from stakeholders and transformed into system features aimed at improving user experience.

Served as principal subject matter expert and oversaw the organization’s premise and cloud-based association management systems and related AMS/CRM databases, accreditation systems, point of sale systems, financial systems and websites. Developed and leveraged cross-functional business relationships to foster engagement with diverse stakeholders, thereby ensuring high technology adoption rates within the organization. Managed the integration of data between customer engagement systems, online learning systems, social networking endeavors and website. Established the foundations for sustainable polices such as data privacy, security, availability and quality. Implemented quality control standards for internal and external data with emphasis on integrity, scalability, and PCI/FISMA compliance. Produced metrics for formulating membership goals and financial reporting purposes. Established technical training programs for staff. Created and supported a positive team culture built on customer service, accountability, innovation and cultivated an IT environment that was instrumental in realizing the organization’s strategic goals.Significant accomplishments:- Modernized organization’s association management system- Created data access points and empowered stakeholders to access information in support of strategic plan

Responsible for strategic planning and technical operations for the organization including datacenter hosting, network infrastructure, websites, iMIS20 application suite, SQL/.NET production environments, vendor management, negotiating technology contracts, budget preparation, and financial planning. Championed the goal of realigning the organization to take advantage of hosted solutions, thereby improving information security, strengthening the organization’s global membership operations, including migration to cloud-based SaaS delivery models. Documented requirements and led RFP process to upgrade telecommunications infrastructure. Provided hands-on direction to three direct reports in technology and datacenter operations, user support, collaboration with stakeholders, project planning and implementing continuous improvement programs. Conducted office relocation, involving design and construction methodologies as they related to technology. Directed web development staff, participated in UX design during website migration, and planned for future business initiatives. Managed multiple technology projects, including integration with constituent systems, deployment of SharePoint extranet, point of sale systems, video production, overhaul of malware and intrusion detection systems, and establishing a call center ticketing system.Significant accomplishments:- Designed and led expansion of office technology to include remote access, mobile devices, video conferencing and deployment of VoIP and unified communications- Formulated and implemented a Continuity of Operations Plan- Planned, coordinated, and conducted successful office relocation

Responsible for the management of technology infrastructures, development of implementation strategies, creating and administering IT policies, project planning and providing technical leadership and direct management to a staff of five. Responsible for over twenty NetWare and Windows file servers, multi-site VPNs, telecommunications, websites and the equipment to support 100 staff. Responsibilities included conducting an enterprise-wide upgrade of existing WAN to replace dedicated frame relay circuits with secured broadband for application modernization; documented organizational requirements and led RFP process to upgrade telecommunications infrastructure; deployment of firewall and intrusion detection systems; served as organization’s Sarbanes-Oxley/HIPAA/FISMA compliance administrator; backup and recovery of corporate data, including implementation of offsite data storage schemes and disaster recovery plans.Significant accomplishments:- Reduced telecommunication expenditures by 35%- Brokered a new enterprise-wide telecommunication contract affecting 22 locations- Planned, coordinated and conducted successful office relocation

Team leader and oversight manager in the assessment and optimization of local and wide-area network configurations; analysis and design of new networks and security configurations; negotiation with vendors for the supply and rollout of network services; project management and coordination with network operations groups for system migrations; upgrade of electronic mail system; upgrade to Windows 2000; planned and managed the evaluation of Bay Networks and Cisco network switching products.Significant accomplishments:- Designed and led expansion of office technical infrastructure

Provided management and technical leadership to Information Systems and Litigation Support departments, which included hands-on management for a 400-user, NetWare and NT wide-area network. Responsibilities included monitoring the workload and productivity of an eight-person department, which provided network and litigation support services. Presented annual three-year technology plan to the firm’s Executive Committee. Additional responsibilities included strategic planning, budgeting, hardware and software upgrades, security audits, system integration including data migration from legacy systems to new ERP package. Accomplishments included establishing standardization of litigation support applications across offices, deploying desktop Internet access, remote network access, conversion of accounting system from proprietary mainframe to UNIX/Windows, and creating custom programs with Visual Basic/SQL Server platform.Significant accomplishments:- Implemented configuration management system for workstations- Reduced Help Desk call response time by 20% using remote management tools

Created financial reporting systems for litigation involving complex relational database programming using dBase/Xbase code compiled with Clipper. Used Lotus spreadsheets and Harvard Graphics to produce trial exhibits in support of expert witness testimony.

Supervised data entry team in the input, edit and verification of Environmental Protection Agency legal enforcement data. Processed programming requests using dBASEIII database programming software.