David Timms Email and Phone Number
David Timms work email
- Valid
David Timms personal email
I am a Research and Insights analyst working within the Airline industry. I am an expert in monitoring customer satisfaction performance via different channels (Reflective and real time surveys along with Social media). I am able to provide valuable insight in written, verbal and image form to enable the airline to make changes to improve the customer experience - both in the short and long term. I am responsible for agency supplier management for programmes provided to the airline, along with maintaining and running programmes within the airline. I also have a history of analytical roles within the same company for over 30 years, having been in Commercial roles for over 10 years prior to moving to Research in 2009.Key skills:• Satisfaction monitoring• Satisfaction Trend analysis and evaluation• Data extraction• Target setting for business areas• Communication skills, both written and verbal• Agency supplier managementI am also systems literate in common IT systems, including Microsoft products.
British Airways
View- Website:
- ba.com
- Employees:
- 24469
-
Research And Insight AnalystBritish Airways May 2013 - PresentHeathrowWithin my current role I have a number of key responsibilities. This included the following:Production of weekly & monthly reporting on the different survey sources in place. Ownership of the relationship with supplier of the social media tool.Work with other departments across the airline to enable them to understand the current customer feedback - so they can use this insight to manage their part of the business.Ownership of the relationship with supplier of the real time survey.Supported the operational areas of the business with key insights from customer satisfaction to enable them to make changes to the business. This is included target setting.Key achievements:Implementation of worldwide real time survey across the business. Informed Product & service of customer requirements for their projects - including changes to the operation at New York terminal.Informed of customer and public reaction to the airlines handling of the Covid crisis.
-
Business Analyst (Ground Experience)British Airways May 2009 - Apr 2013HeathrowWithin this role I had a number of key responsibilities. This included the following:Supported the Ground product and service team with customer insights.Introduced the Ground product and service to the new Customer satisfaction tool - building dashboards to enable them self serve.Provided analysis around customer satisfaction and operational data to the Heathrow airport team to enable them make changes to business where required.Part of team that looked at new channels for customer feedback for the airline - real time survey and mystery shopper programmes.Key achievements:Helping to drive the decision to introduce a real time survey within the business. Enabling the operational teams to set targets for their customer satisfaction performance.
-
Commercial AnalystBritish Airways May 2003 - May 2009HeathrowWithin this role I had a number of key responsibilities. This included the following:Production of weekly reporting for passenger data - including analysis and commentary on it.Production of monthly revenue forecasting data reporting for passenger data - including analysis and commentary on it.Provide ad-hoc reporting for the departmentKey achievements: Upkeep of the monthly revenue forecasting process, enabling the airline to make correct decisions of the correct path to achieve its financial plan.
-
Customer & Operations AnalystBritish Airways Jul 2000 - May 2003HeathrowWithin this role I had a number of key responsibilities. This included the following:Responsible for commercial reporting for the contact centre part of the airline's business.Compiled the annual budget pack for the department.Compiled performance reports for the Staff Travel side of the airlineResponsible for the set up and analysis of data Goldmines for the department.
-
Roles From August 1989 To July 2000British Airways Aug 1989 - Jul 2000HeathrowDuring the first 11 years at British airways I carried out a number of other roles:July 1989 to July 2000 - Commercial executive, contactBAOctober 1998 to July 1999 - Network pricing coordinator, Revenue ManagementFebruary 1998 to October 1998 - Group sales consultant, Revenue ManagementAugust 1989 to February 1998 - Passenger revenue, five different roles.
David Timms Education Details
-
Langley College Of Further EducationMerit -
Langley GrammarO Levels Achieved In 4 Subjects
Frequently Asked Questions about David Timms
What company does David Timms work for?
David Timms works for British Airways
What is David Timms's role at the current company?
David Timms's current role is Research & Insights Analyst, expert in monitoring customer satisfaction, account management of real time insight programme, with a history of analysis work in commercial roles in over 30 years in travel industry..
What is David Timms's email address?
David Timms's email address is david.timms@ba.com
What schools did David Timms attend?
David Timms attended Langley College Of Further Education, Langley Grammar.
Who are David Timms's colleagues?
David Timms's colleagues are Poppy Gosling, Ibrahim Hakeem, Sylvia Bruyninckx, Ivanna Russo, Joe Cool, Mark John, Ramandip Marta.
Not the David Timms you were looking for?
-
1newdimensionbuilders.co.uk -
David Timms
United Kingdom -
David Timms
London2chelseafc.com, gmail.com -
3bathspa.ac.uk, me.com, virginaustralia.com2 +617329XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial