David Titcombe Email & Phone Number

Lafayette, Indiana, United States

Provide project management, crisis management, and day to day leadership to accomplish maintenance and production goals. • Plan, implement & manage group activities to achieve safety, quality, cost & productivity targets.• Ensure compliance with all company rules, policies, procedures & takes appropriate corrective action.• Ensure compliance with all SIA and Subaru policy and standards.• Monitors & plans activities according to section goals & targets.• Performs other duties as assigned by Manager.• Lead and train team of Maintenance Associates to ensure continuous improvement by directing, prioritizing, and following up.• Participate and lead multi department cross functional task teams.

United States

Provide leadership in a sales focused organization for a team of Application Engineers and Technical Sales Coordinators. Perform product and sales analysis to determine sales strategies and product life cycle management. Seek out and explore opportunities for process improvements to improve departmental and company performance.

Cary, North Carolina

Provide direct business to business customer support and support field sales staff.Review sales proposals and quotes for accuracy and resolve any issues by working with sales representatives and customers.Utilizing advanced Excel skills, generate reports for both general and granular account information for customers and sale staff. Perform detailed account analysis to provide sales staff and customers with usage and costing information.Perform order entry with highest degree of accuracy and efficiency.

Miamisburg, Ohio

Promoted into strategic role based on proven ability to collaborate with stakeholders to deliver complex solutions and strengthen customer satisfaction. Direct Reports: 14, Departments: 4, including Service Parts Inventory Planning, Technical Support / Service Parts Call Center, Spare Parts Repair Logistics, Departmental Profit and Loss, and Vendor management.

Miamisburg, Ohio

Improved customer satisfaction by developing team member skills and fostering an environment for creativity and growth. Encouraged team members to be innovative and implement ideas to improve services / customer’s experience.Managed departmental and inventory budgets as well as booking and revenue goals. I worked closely with managers in other departments to improve revenue stream and reduce bottlenecks that slowed revenue stream and product delivery.Reduced on-hand spare parts inventory by more than 25% in less than 2 years while reducing delivery times to internal and external customers by developing and implementing a semi-automated planning and ordering process for subsidiaries across North and South America. Planning process considered the global standard for spare parts planning/management. Instrumental in transitioning to new supplier replacing supplier who held ~90% of materials used. Successfully liaised with new supplier to develop processes and slash delivery time from up to 6 months to a mere 6 weeks. Successfully negotiated with various vendors and developed long term equitable relationships.Managed 24 / 7 call center including technical support and spare parts sales. Held full ownership for all technical and parts escalations in North and South America reported by Yaskawa personnel or end-users and liaised with global resources to deliver final resolutions to the customer. Lifetime Achievement Honoree (2013). Recognized for career contributions.

Miamisburg, Ohio

Work with Engineering to design, build, program, and support new equipment to showcase machine capabilities at industry trade shows and in house demonstration lab. Prepare custom demonstration and process development for customers in support of new system sales. Perform new product testing to determine how to apply new capabilities in the manufacturing environment. Perform in depth troubleshooting and testing of reported software issues and prepare detailed reports to escalation points in Engineering.

Technician in a 24 hour 7 day a week call center environment. Utilize and further enhance technical knowledge gained in previous role to respond to customer inquiries and assist with troubleshooting application, programming, and equipment issues. I supported Field Service, Quality Assurance and Engineering teams to resolve product issues and improve overall customer satisfaction and product reliability.

Perform in depth troubleshooting, repair, and programming at the end user's facility. This included electrical wiring, mechanical repairs, software changes, and process development. I utilized oscilloscopes, digital multi-meters, computers, and other tools to diagnose equipment issues. I programmed machine motion and logic to enhance system capabilities and improve customer satisfaction.

Miamisburg, Ohio

The in house refurbishment of damaged and worn robots. The robots were returned to original specifications and returned to the end user in like new condition.

Miamisburg, Ohio

The assembly, testing, and quality control of automated work cells based on mechanical and electrical drawings.