David Torrez Email & Phone Number

Rocklin, Ca, Us

Rocklin, California, United States

Leading and Developing alongside the Territory Director, Regional Sales Managers, Business Programers, & Learning and Development Teams, to identify and execute training needs. Drive and motivate high performing teams, aligned with market strategy, and operational standards, centered by real time coaching and feedback. Co-Create site specific learning plans and recommendations in close coordination with the Training Team, ensuring onsite support for performance enhancement, readiness targets, and associated business metrics. Champion of a customer centric approach, coaching to behaviors that drive exceptional customer satisfaction. Communicate effectively via reporting, detailing observed behaviors, & actionable recommendations to Regional, Director, and Store level leadership. Express an exceptional understanding of Tesla products, processes and tools.

Sacramento, California, United States

Lead Delivery Vehicle Preparation Team and managed documentation including DMV paperwork. Managed vehicle prep operations tasks and projects including but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support Met and exceeded KPI's while partnering to achieve sales and delivery targets along with P&L requirements for the respective Sacramento location Proactively mediated and resolved any customer concerns regarding vehicle preparation and quality Recruited, trained, and developed management team and employees ensuring all positions are filled in a timely manner Provided regular feedback to all employees and ensured employee adherence to Tesla policies, dress code, and grooming guidelines Ensured facility maintenance and showroom presentation met the brand standard and controlled store expenses, continually striving to reduce costs

Sacramento, California, United States

Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers Technical acumen with a deep knowledge of all Tesla products, service systems, processes, and procedures

Roseville, Rocklin

Aiming to improve Service and make majority of appointments same day repairs. Playing a very active role on the Service Drive, Sales Floor, and Delivery Showroom. Responsible for driving Tesla Model S, 3, X, Y, Service Visits. Mentoring Service, Delivery, and Sales Advisers and ensuring everyone is promoting excellence.Manage logistical data to improve service execution, delivery execution, and experience. Execute day by day store operations. Ensure customer excellence in all interactions. Constant collaboration with peers, and colleagues.Responsibilities• Drive business and maximize Service, Delivery, and Sales through customer experience, product knowledge, product presentation and promotion.• Implement all operational policies and procedures in order to satisfy the needs of our clients and Tesla’s goals.• Lead the interviewing and recruitment of candidates who possess the skills necessary to help achieve store goals.• Train and develop a staff to consistently perform to company standards.• Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities.• Control store expenses, including staffing, supplies, and services.• Adhere to processes regarding Parts and physical inventory.• Experiment with and promote daily workflow efficiency improvements within local team, share proven best practices with peers and management.• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company.• Coordinate and execute, service and delivery functions in the store's operating areas.

Sacramento, California Area

•Accomplished regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.•Exceeded regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; •Prepared and completed action plans; •Implemented production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; overall implementing change.•Exceeded regional sales financial objectives by forecasting requirements; preparing monthly, quarterly, and annual budgets; scheduling expenditures; analyzing variances; initiating corrective actions.•Established sales objectives by creating a sales plan and quota for districts in support of national objectives.•Maintained and expanded customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.•Recommended product lines by identifying new product opportunities, and/or product, and service changes; surveying consumer needs and trends; tracking competitors.•Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.

Sacramento, California Area

•Lead, Managed and motivated a team of lead generators to become experts in energy products, contracts, and low pressure sales approaches. Direct reports achieved National Rank and Recognition as top individual contributors and consistently outperformed together achieving the consistent status as the #1 Team in the company. • Conducted regular team meetings and individual performance reviews for continued development, personal growth, training, and motivation.• Developed and maintained positive relationships with channel partners, peers, employees, customers, and operations to ensure the ongoing success of team goals. Mentored and developed newly hired Regional Channel Managers, and supported Management at the Senior level. • Responsible for 90% of Sacramento’s Lead Generation opportunities. Supported 4 different territories of Regional Sales Mangers Teams (Harold Mendoza, Jeremey Patterson, Mathew Pane, Shane Swanberg)• Influenced standardize best practices, •Provided regular team reports to management, spoke factually, clearly, and concisely to sales trends, and focused on areas based on real time data.•Partnered with Senior leadership, to align territory goals and metrics.•Responsible for team staffing and partnering in recruitment efforts in the territory.• Continually evaluated lead generation and sales approach to increase effectiveness of the team.

Sacramento, California Area

• Lead and Managed a team of Retail Lead Generators, motivated, trained and coached individual contributors into Top Ranked Reps in the country. • Drove lead generation to exceed all bookings goals and objectives leading the Company and Country as the top Team in the company. TEAM IGNITE • Managed and reported the lead generation forecast and program metrics• Recruited, interviewed, hired, and on-boarded top Talent individuals. • Conducted regular channel review meetings internally and externally in group setting and 1:1• Developed improvements in the lead generation & sales process to increase the effectiveness and efficiency of the channel team• Analyzed data and able to make decisions based on sales metrics - • Worked with Marketing Channel• Worked with Senior Management of THD aligning goals and metrics Requirements

Sacramento, California Area

• Displayed Persuasive interpersonal skills to gain acceptance of ideas. Planned, and activated services, products, and programs, to support in guest experience and customer satisfaction. •Self-directed independent work, and as a team player.•Participated in proactive team efforts to achieve departmental and company goals.•Executed Excellent customer service. •Displayed Strong oral communication skills.

Sacramento, California Area

Managed the staff engaged in valet services, ensuring professional and courteous service for the guests. Specialized in the Development and implementation of on-site Real Time departmental policies and procedures, for events, restaurants, businesses, and political gatherings.

Sacramento, California Area

-Strategic Consulting, including business plan & sales strategy development.-Generated new development deals and growth.

Sacramento, California Area

Owner/OperatorRelationship building and new client generation.

Sacramento Ca

Responsible for the day-to-day operations of the company.Oversee overall financial management, planning, systems and controls.

Sacramento, California Area

Customer Services, Barista