I am a customer focused professional with 15 years of experience in a variety of fast paced technologically sophisticated environments primarily within the telecommunications sector. I am an effective leader, communicator, and team player committed to service excellence, process efficiency, and employee engagement. I am a results driven leader who has also successfully mentored his team toward career goals by leveraging their strengths and thereby adding significant value. I am currently looking for new opportunities in a leadership or sales management function. I am open to positions within the telecommunications and retail sectors which comprise most of my management experience.
-
Supervisor, National Service DeliveryShaw Communications Nov 2012 - 2015CalgaryProvide leadership for a national team whose main accountabilities included regional support via proactive work order audits and field technician overflow email support. Other tasks included project support with other departments via mentorship and career development initiatives, specialized task completion activities, and various ad-hoc solutions that contributed to an increase in process effectiveness and efficiency. -
Field Support Representative, National Service DeliveryShaw Communications Feb 2012 - Nov 2012CalgaryDeliver support to our regional partners with field technician overflow support and process improvement via alignment calls, product provisioning education sessions, and best practice documentation. -
Field Support Representative, Technical Service DeliveryShaw Communications 2011 - 2012CalgaryDeliver support to Alberta field technicians via phone and email. Troubleshoot issues quickly to ensure a quality customer experience. -
Technical Support Representative, Technical SupportShaw Communications Aug 2009 - 2011CalgaryProvide technical support to our residential and business customers for cable, internet, and phone. Troubleshoot issues quickly to ensure a quality customer experience. -
Business Account Representative, Small Business SolutionsTelus Communications 2007 - 2008CalgaryDeliver full solutions to small business customers understanding immediate and projected future needs. Leverage opportunities to address customer’s future business expectations. -
Customer Service Representative, Loyalty And RetentionTelus Communications 2006 - 2007CalgaryProvide friendly resolution to customers looking to cancel their service. Review account to discover opportunities to upgrade service to better suit customer need. -
Customer Service Rep, High Value, Winback, Telus Tv TeamsTelus Communications 2004 - 2006CalgaryDeliver resolution to customers account inquiries and review account to leverage opportunities to upgrade service based on customers need. Win back phone customers from CLEC’s and promote new TELUS TV product to existing customers. -
Customer Service Representative, Readers Digest Usa TeamWatts Communications 2000 - 2003Charlottetown, PeProvide friendly resolution for customer account concerns related to billing and subscription service. Review account to discover opportunities to upgrade service to better suit customer need.
David Trainor Skills
David Trainor Education Details
-
Finance, General -
Academy Of LearningInformation Technology Diploma -
University Of Prince Edward IslandPhilosophy, Psychology, Political Studies, Economics
Frequently Asked Questions about David Trainor
What is David Trainor's role at the current company?
David Trainor's current role is Outbound Loyalty RepresentativeShaw Communications Inc..
What schools did David Trainor attend?
David Trainor attended Mount Royal University, Academy Of Learning, University Of Prince Edward Island.
What are some of David Trainor's interests?
David Trainor has interest in Social Services, Education, Environment, Poverty Alleviation, Human Rights, Arts And Culture, Health.
What skills is David Trainor known for?
David Trainor has skills like Team Leadership, Personal Development, People Development, Public Speaking, Oral And Written Communication Skills, Critical Thinking, Career Development Coaching, Building Effective Relationships, Process Improvement, Operational Efficiency, Interviews, Team Building.
Not the David Trainor you were looking for?
-
1gmail.com
-
David Trainor
Hawkesbury, On1honeywell.com1 +197345XXXXX
-
david trainor
Canada -
David Trainor
Summerside, Pe
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial