David Trainor

David Trainor Email and Phone Number

Outbound Loyalty RepresentativeShaw Communications Inc.
David Trainor's Location
Calgary, Alberta, Canada, Canada
About David Trainor

I am a customer focused professional with 15 years of experience in a variety of fast paced technologically sophisticated environments primarily within the telecommunications sector. I am an effective leader, communicator, and team player committed to service excellence, process efficiency, and employee engagement. I am a results driven leader who has also successfully mentored his team toward career goals by leveraging their strengths and thereby adding significant value. I am currently looking for new opportunities in a leadership or sales management function. I am open to positions within the telecommunications and retail sectors which comprise most of my management experience.

David Trainor's Current Company Details

Outbound Loyalty RepresentativeShaw Communications Inc.
David Trainor Work Experience Details
  • Shaw Communications
    Supervisor, National Service Delivery
    Shaw Communications Nov 2012 - 2015
    Calgary
    Provide leadership for a national team whose main accountabilities included regional support via proactive work order audits and field technician overflow email support. Other tasks included project support with other departments via mentorship and career development initiatives, specialized task completion activities, and various ad-hoc solutions that contributed to an increase in process effectiveness and efficiency.
  • Shaw Communications
    Field Support Representative, National Service Delivery
    Shaw Communications Feb 2012 - Nov 2012
    Calgary
    Deliver support to our regional partners with field technician overflow support and process improvement via alignment calls, product provisioning education sessions, and best practice documentation.
  • Shaw Communications
    Field Support Representative, Technical Service Delivery
    Shaw Communications 2011 - 2012
    Calgary
    Deliver support to Alberta field technicians via phone and email. Troubleshoot issues quickly to ensure a quality customer experience.
  • Shaw Communications
    Technical Support Representative, Technical Support
    Shaw Communications Aug 2009 - 2011
    Calgary
    Provide technical support to our residential and business customers for cable, internet, and phone. Troubleshoot issues quickly to ensure a quality customer experience.
  • Telus Communications
    Business Account Representative, Small Business Solutions
    Telus Communications 2007 - 2008
    Calgary
    Deliver full solutions to small business customers understanding immediate and projected future needs. Leverage opportunities to address customer’s future business expectations.
  • Telus Communications
    Customer Service Representative, Loyalty And Retention
    Telus Communications 2006 - 2007
    Calgary
    Provide friendly resolution to customers looking to cancel their service. Review account to discover opportunities to upgrade service to better suit customer need.
  • Telus Communications
    Customer Service Rep, High Value, Winback, Telus Tv Teams
    Telus Communications 2004 - 2006
    Calgary
    Deliver resolution to customers account inquiries and review account to leverage opportunities to upgrade service based on customers need. Win back phone customers from CLEC’s and promote new TELUS TV product to existing customers.
  • Watts Communications
    Customer Service Representative, Readers Digest Usa Team
    Watts Communications 2000 - 2003
    Charlottetown, Pe
    Provide friendly resolution for customer account concerns related to billing and subscription service. Review account to discover opportunities to upgrade service to better suit customer need.

David Trainor Skills

Team Leadership Personal Development People Development Public Speaking Oral And Written Communication Skills Critical Thinking Career Development Coaching Building Effective Relationships Process Improvement Operational Efficiency Interviews Team Building Customer Service Sales Microsoft Office Windows Outlook English Time Management Telecommunications Call Centers Troubleshooting Communication Customer Experience Leadership Customer Satisfaction Business Analysis Management Customer Retention Technical Support Training

David Trainor Education Details

  • Academy Of Learning
    Academy Of Learning
    Information Technology Diploma
  • University Of Prince Edward Island
    University Of Prince Edward Island
    Philosophy, Psychology, Political Studies, Economics

Frequently Asked Questions about David Trainor

What is David Trainor's role at the current company?

David Trainor's current role is Outbound Loyalty RepresentativeShaw Communications Inc..

What schools did David Trainor attend?

David Trainor attended Mount Royal University, Academy Of Learning, University Of Prince Edward Island.

What are some of David Trainor's interests?

David Trainor has interest in Social Services, Education, Environment, Poverty Alleviation, Human Rights, Arts And Culture, Health.

What skills is David Trainor known for?

David Trainor has skills like Team Leadership, Personal Development, People Development, Public Speaking, Oral And Written Communication Skills, Critical Thinking, Career Development Coaching, Building Effective Relationships, Process Improvement, Operational Efficiency, Interviews, Team Building.

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