David Trimble Email & Phone Number

West Hollywood, California, United States

Provide tier 1 and 2 support for all internal staff ranging from: Ticket management (Kayako), service and security issues, networking, account provisioning and terminations, VoIP, MDM (Intune & Mobile Iron Core), JDE, Oracle Boost. management (Kayako), etc. Highly fluent in M365 Admin Center, MS EAC, Active Directory, all o365 products, networking, troubleshooting, hardware and software-based issues. Work alongside Infrastructure team to help resolve outages and service degradation.Perfect annual reviews, available upon request.Great attention to detail.Ability to prioritize tickets based on urgency.Consistent highest amount of tickets closed in department.

Greater Los Angeles Area

Help customers discover, enable and implement high-value Microsoft technology solutions andservices across a broad range of devices that meet their individual needs and exceed theirexpectations. Providing customer support needs when they arrive by listening, and provide solutions tocustomers stated and unstated needs. Collaborate with peers, store leaders, corporate and field teammembers in the development of the necessary tools and program offerings that will lead to long-termrelationships with elated customers. Identify and communicate potentially complex repair situations tostore leadership and original equipment manufacturers or other partners as appropriate. Maintain anelite level of product knowledge in all Microsoft retail products, devices and services offerings.

Greater Los Angeles Area

Co-ordination with team members, NFL, DV-Sports, Grey Hats, and sports teams to setup,troubleshoot, and tear down of Play Capture Servers and devices. Extensive cable management withCat 5, 6, and fiber. Pregame extensive testing for Server and device reliability. Troubleshooting -Windows Servers, Cisco switches, wifi connectivity, capture software, devices, UPS, KVM, networkingconnectivity of Cat 5/6 and fiber connections, printers, and accessories in challenging, fast pace workenvironments. Monitor and verify video captures throughout games. Extraction of server and devicelogs post game. Detailed end game reports to help assist overall Game Day operations.

Greater Los Angeles Area

Managed day to day operations of a computer repair shop and IT business. Excelled at customer service and customer experience, built new business into a successful one.Serviced small businesses, addressed client computers and networking issues. Managed NAS backups, firewalls, VoIP sound quality issues, etc.Specialized in various software services, expert in PC, MAC, and Linux desktop issues. Assisted customers with various issues ranging from remote support and in house services: Outlook 2003-Outlook 365, Office 2003-Office 365, software based data recovery, virus removal, data imaging, data backup, operating systems reload/upgrades/repairs, hardware upgrades/diagnostics, system optimization and more. Further job experience available upon request

Computer Technology/Computer Systems Technology, 3.9

Linux Networking and System Administration Teaches the knowledge and skills needed to install, configure, operate, and manage the Linux.

Computer Systems Networking And Telecommunications, 3.8

Cisco System Computer Network 3 and 4 This course provides intermediate level instruction in the OSI (Open System Interconnection).

Computer Systems Networking And Telecommunications, 4.0

Network fundamentals

High School Diploma, High School/Secondary Diplomas And Certificates