David Trimble Email & Phone Number

Los Angeles Metropolitan Area

Los Angeles County, California, United States

* Leading with solve and support - Helping our business customers discover complete cloud and device solutions for small and medium sized businesses. * Technical support - assist with deployment, installation, licensing issues, etc.* Search out solution - Research for unique requests from customers, if I do not know know the answer to customer's questions, I find one no matter what. * Providing a world class customer experience - Always putting the customer first!

Los Angeles, California, United States

Consumer Surface technical support - BSOD, Windows update issues, virus infections, O365 & M365 technical issues, Windows and Office activation issues, processing of RMAs, etc.

Los Angeles Metropolitan Area

Help customers discover, enable and implement high-value Microsoft technology solutions andservices across a broad range of devices that meet their individual needs and exceed theirexpectations. Providing customer support needs when they arrive by listening, and provide solutions to customers stated and unstated needs. Collaborate with peers, store leaders, corporate and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers. Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate. Maintain an elite level of product knowledge in all Microsoft retail products, devices and services offerings.* Consecutively top performing technician at the store with the most appointments taken and back of house work completed. *

Los Angeles, California, United States

* Co-ordination with team members, NFL, DV-Sports, Grey Hats, and sports teams to setup,troubleshoot, and tear down of Play Capture Servers and devices. * Extensive cable management with Cat 5, 6, and fiber.* Pregame extensive testing for Server and device reliability. *Troubleshooting -Windows Servers, Cisco switches, wifi connectivity, capture software, devices, UPS, KVM, networking connectivity of Cat 5/6 and fiber connections, printers, and accessories in challenging, fast pace work environments. * Monitor and verify video captures throughout games. Extraction of server and devicelogs post game.*Detailed end game reports to help assist overall Game Day operations.

Los Angeles County, California, United States

* Managed day to day operations of a computer repair shop and IT business. Excelled at customer service and customer experience, built new business into a successful one.* Serviced small businesses, addressed client computers and networking issues. Managed NAS backups, firewalls, VoIP sound quality issues, etc.* Specialized in various software services, expert in PC, MAC, and Linux desktop issues.* Assisted customers with various issues ranging from remote support and in house services: Outlook 2003-Outlook 365, Office 2003-Office 365, software based data recovery, virus removal, data imaging, data backup, operating systems reload/upgrades/repairs, hardware upgrades/diagnostics, system optimization and more. Further job experience available upon request

Ccna, System, Networking, And Lan/Wan Management/Manager

Computer Technology/Computer Systems Technology, A

Linux System Administration

High School Diploma, General, A