David Upton Email & Phone Number

Warrington, United Kingdom

o Negotiating with third party representative to resolve liability and payment issues.o Inbound policy holder enquiry for new claim and existing claims.o Manage life of claim until closure and assist customer is loss recovery

Liverpool, United Kingdom

o To brief & coach if necessary all advisor with current change business information & process changes.o Maintain an intranet site for the advisor with all relevant company & personal Information and communication with any charity events on site.o Monitor and analysis call and e-mail flow and redirect human resource to the appropriate work flow.o Deal with complaint issues from the customers & client.o To call monitor and audits claim for advisor feedback to help with their development plans.

Liverpool, United Kingdom

o Negotiating with third party representative to resolve liability and payment issues.o Inbound policy holder enquiry for new claim and existing claims.o Ensuring that all Organisational policies comply with legislative requirements and current best practice.o To call monitor and audits claim for advisor feedback to help with their development plans.o Arranging payment to settle claims. o Conducting research using a variety of different resources and media.o Team leader cover duties for holiday periods.

Liverpool, United Kingdom

o Monitor advisor’s set ACD, AUX and ACW time’s and provide feedback and coaching.o Maintain a working technical knowledge to share with the associates.o Provide inbound telephone & E-mail support to customer on both campaigns.o Support to the Team Manager in all his duties and provide the information required for business streams.o Deal with complaint issues from the customers & client.