I am passionate about individual performance improvement and professional development. I have over 20 years of experience developing incumbent employees and preparing new employees for the job. I excel at identifying the needs of the business, and while self-directed I recognize the importance of collaborating with business partners to develop learning solutions that accelerate proficiency and prepare learners with the skills and knowledge to do the job. Once the needs are defined, I develop customized sustainable solutions that optimize current learning strategies and technologies, while delivering a solution that improves the learner experience. I have helped to build and support the development of over 200 learning solutions and have seen results that have reduced time to proficiency by over 50%. I am a dedicated professional with in-depth and versatile experience managing performance improvement, professional development, and quality assurance. My background includes; financial services, mortgage lending, pharmacy benefit management services, warehouse operations and call center operations. I am skilled at applying productivity and quality learning measurements that assess the results. My strengths include; excellent communication skills, leadership skills, flexibility, and attention to detail, combined with quality focus.
