David Jaramillo Email & Phone Number

Dallas, Texas, United States

Design, develop and implement professional and leadership development programs to enhance competencies, process, and performance improvement by leveraging adult learning theory and best in class learning solutions. Facilitate professional and leadership development programs to enhance the leadership skills of existing leaders and better prepare emerging leaders. • Maintain a supportive and productive relationships with business leaders and hospital professionals• Strategize and partner with hospital leadership to develop solutions that enhance professional and leadership competencies• Facilitate professional and leadership development curricula

Dallas, Texas, United States

Maintained relationships with over 30 different Business Sponsors and Business Owners in Pharmacy Operations and Contact Center Operations to provide services that help to improve employee performance in support of strategic initiatives• Analyzed and assessed opportunities to improve performance and develop targeted performance interventions that improve day to day operations and insure a better patient experience• Partnered with teammates and internal business partners to develop and implement comprehensive training and communications plans that support both pharmacy and customer service operations• Analyzed and organized data to show impact of training or communication intervention

Irving, Texas, United States

Managed a Quality Service team responsible for monitoring and coaching 300+ Servicing Professionals. Delivered leadership and professional development courseware• Produced and managed the service quality reporting process• Managed a National Training Team responsible for the development and delivery of Mortgage Servicing Training• Supported and maintained relationships with 7 business channels, defining training needs and implementing solutions• Negotiated and approved contractual agreements between American Home Mortgage and external vendors• Reviewed and approved all training materials and associated communications

Dallas, Texas, United States

Managed a securities accounting relationship responsible for the development and delivery of global training• Maintained productive relationships with accounting business line managers• Acted as training and development consultant for accounting business units and their constituents• Delivered technical and employee development courseware

Arts & Sciences Coursework

Arts & Sciences Coursework