David Van Doren Email & Phone Number

Clearfield, Utah

• Servers (Installation/Maintenance) – Receive servers, install, and replace/update hardware
• Inventory Hardware/Software – Run Inventory scans daily and add to local database
• Manage Printers – Installation of new printer, Replacing ink, Top off paper
• Maintenance of All Internal Applications – Running scans on all workstation/laptop keeping with compliance
• Management of All Call Center(s) images and design (Desktop/Laptops/W@H) – Creating a standard image for the 3 different call center and W@H
• Windows Deployment Service (MDT) – Build/Update images for call centers for Workstation and laptops, Analyze Image logs

Albuquerque, New Mexico Area

• Supporting for Multiple Clients - Take care of tickets, replace hardware, Support to operation and site managers, project coordinator and vistors
• Building out for New Client(s) - Moving existing clients to make room for new clients
• Managing Network Equipment - Providing hands on Replacement/Configuration, running Cable and patch
• Providing Desktop Support for Multiple Clients environment - Adjusting images for clients
• Managing/Creating Active Directory and Group Policy - Add/Remove OU's/User Accounts, Create/Modify Group policy's,
• Maintaining the software inventory - Scan system for unapproved software

Albuquerque, New Mexico Area

• Monitor Inbound Call - Making sure the Customer Service and help to the customer is provide with in the client guide lines
• Tracking Trends - Promotion, Agent, Quality
• Feedback - Providing feedback to Agent/Supervisors/Trainers to improve performance and develops training programs
• Training - Explain the quality metrics for Trainee(r), Supervisors, Agents
• Client - Listen to calls with client to provide better guideline with all staff.
• Monitor - Listen (300+), Grade and provided feedback to help improve to agent over call customer service

Albuquerque, New Mexico Area

Albuquerque, New Mexico Area

• Help consumer with installation - Problems with Technician installed new setup
• Rewiring of DTV setup - When customer moves location or equipment in room
• Remote Configuration - Setting up remove communication with TV or AV systems
• Hardware Upgrade/Replacement - Process hardware malfunction and/or upgrade
• Create Web base Sales Tracking Tool

Albuquerque, New Mexico Area

• Help customers with Billing inquires/payments

Albuquerque, New Mexico Area

• Handling one off technical or software issue
• Track Trends and report to Client
• Create Web Base Tool Help for Agents, Teams, and escalation process.

Albuquerque, New Mexico Area

• Save Customer from canceling their TiVo Service

Albuquerque, New Mexico Area

• Reset clip Mail when email stuck for customer
• Created Help Web base tool guides
• Replacing hardware for consumer
• Ordering hardware for consumer
• Tracking Trends for Client Company

Albuquerque, New Mexico Area

• Selling bundle phone service

Albuquerque, New Mexico Area

• Supervisor Duties
• Keep Concession Stock between Showtimes
• Make sure all employees have what they need when starting their Shift/Change
• Start/Stop Movie projectors
• Reset Film for next movie
• Receive Shipment and store

Albuquerque, New Mexico Area

• Box Office - Selling Tickets to patrons
• Door Greater - Taking Patrons ticket and Directing to proper theaters
• Usher - Clean theaters between show time, Cleaning lobby/Hallways, and helping out concessions.

Business Administration And Management, General

Study Business and fundamentals.

Administering System Center Configuration Manager

Refresh Course on SCCM

Network And System Administration/Administrator

Study Network hardware and configuration. Study Windows Server and configuration. Study Unix/Linux and Configuration.