David Van Doren Email & Phone Number

Clearfield, Utah

• Servers (Installation/Maintenance) – Receive servers, install, and replace/update hardware• Inventory Hardware/Software – Run Inventory scans daily and add to local database• Manage Printers – Installation of new printer, Replacing ink, Top off paper• Maintenance of All Internal Applications – Running scans on all workstation/laptop keeping with compliance• Management of All Call Center(s) images and design (Desktop/Laptops/W@H) – Creating a standard image for the 3 different call center and W@H• Windows Deployment Service (MDT) – Build/Update images for call centers for Workstation and laptops, Analyze Image logs• Hardware ordering for Call Centers – Process orders for the Different Centers IT/Operations• User Acceptance Testing (UAT) – Testing Applications and patches before moving to production• PCI compliance – Enforce all workstation and call center is within compliance• G-Suite Transition – Moving from MS office to Google Suite company wide and provide training• A/V Monitors – Monitor and configure all Display Workstation with department statistics and other display content requested by operations• Service Desk – Created Training guides for Software, Hardware, Image, Configuration and Department guides• Windows – Configuration of Group Policy's for workstation/Servers and users, Managing user account with in Active Directory• Business Continuity Plan – Planning and testing BCP for offsite Redundancy• Vendors - Work with Vendors for Application configuration/Deployment• OS Migration - Updating from Windows 7 to Windows 10 across all workstations• Scripting/analysis- Use batch, powershell scripts to collect and analyze content for hardware/software/Trend related issues• Customer Service Skills - Providing my customers with the up most respect while being courtesy, while troubleshooting, first time resolution and while provide the best service• Virtualization (VMware, Hyper Visor)• Active Directory/Networking Fundamentals• SCCM Fundamentals

Albuquerque, New Mexico Area

• Supporting for Multiple Clients - Take care of tickets, replace hardware, Support to operation and site managers, project coordinator and vistors• Building out for New Client(s) - Moving existing clients to make room for new clients• Managing Network Equipment - Providing hands on Replacement/Configuration, running Cable and patch• Providing Desktop Support for Multiple Clients environment - Adjusting images for clients• Managing/Creating Active Directory and Group Policy - Add/Remove OU's/User Accounts, Create/Modify Group policy's, • Maintaining the software inventory - Scan system for unapproved software• Managing Local Security Hardware - Check all equipment and cabinets making sure they are secure from entry to rack, Check on surveillance equipment, Badging systems• Imaging system with (Ghost/SCCM) - Using Ghost to image systems before transition over to SCCM• Trouble Shooting Client issues - Resolving tickets for all clients within a timely manner.• Migration System from XP to Win 7 (1100+ WS) - Moving all XP workstation to windows 7 using SCCM in phases not to cause downtime for clients.• Pilot/User Acceptance Testing (UAT) - Tested Each client with the Microsoft Monthly patch, Tested New Client application, • Support for the Facility’s LAN, WAN and internet connection - Help Facility with Desks/Shipments, Provide On-site ISP connectivity/Support. • Monitoring and performing all data backup and recovery processes - Check on server and back up systems• Hardware Migration - Replace old server and/or network equipment• Setting up logins and e-mail accounts - Creating user accounts from one domain to another domain, Create new employee Domain account, Process terminated employees• Managing/Configuration of Printer - Setup network printer access, configuration of printer• Enforces the policies - Enforce PCI Compliance• PCI - Monthly PCI audit• Project coordinator• Phone systems - Avaya• Software/Hardware Inventory

Albuquerque, New Mexico Area

• Monitor Inbound Call - Making sure the Customer Service and help to the customer is provide with in the client guide lines• Tracking Trends - Promotion, Agent, Quality• Feedback - Providing feedback to Agent/Supervisors/Trainers to improve performance and develops training programs• Training - Explain the quality metrics for Trainee(r) , Supervisors, Agents • Client - Listen to calls with client to provide better guideline with all staff.• Monitor - Listen (300+), Grade and provided feedback to help improve to agent over call customer service• Help the Client with other research or data mining

Albuquerque, New Mexico Area

Albuquerque, New Mexico Area

• Help consumer with installation - Problems with Technician installed new setup• Rewiring of DTV setup - When customer moves location or equipment in room• Remote Configuration - Setting up remove communication with TV or AV systems• Hardware Upgrade/Replacement - Process hardware malfunction and/or upgrade • Create Web base Sales Tracking Tool

Albuquerque, New Mexico Area

• Help customers with Billing inquires/payments

Albuquerque, New Mexico Area

• Handling one off technical or software issue• Track Trends and report to Client• Create Web Base Tool Help for Agents, Teams, and escalation process.

Albuquerque, New Mexico Area

• Save Customer from canceling their TiVo Service

Albuquerque, New Mexico Area

• Reset clip Mail when email stuck for customer• Created Help Web base tool guides• Replacing hardware for consumer• Ordering hardware for consumer• Tracking Trends for Client Company

Albuquerque, New Mexico Area

• Selling bundle phone service

Albuquerque, New Mexico Area

Supervisor Duties• Keep Concession Stock between Showtimes • Make sure all employees have what they need when starting their Shift/Change• Start/Stop Movie projectors• Reset Film for next movie• Receive Shipment and store

Albuquerque, New Mexico Area

• Box Office - Selling Tickets to patrons• Door Greater - Taking Patrons ticket and Directing to proper theaters• Usher - Clean theaters between show time, Cleaning lobby/Hallways, and helping out concessions.

Business Administration And Management, General

Study Business and fundamentals.

Administering System Center Configuration Manager

Refresh Course on SCCM

Network And System Administration/Administrator

Study Network hardware and configuration. Study Windows Server and configuration. Study Unix/Linux and Configuration.