• Servers (Installation/Maintenance) – Receive servers, install, and replace/update hardware• Inventory Hardware/Software – Run Inventory scans daily and add to local database• Manage Printers – Installation of new printer, Replacing ink, Top off paper• Maintenance of All Internal Applications – Running scans on all workstation/laptop keeping with compliance• Management of All Call Center(s) images and design (Desktop/Laptops/W@H) – Creating a standard image for the 3 different call center and W@H• Windows Deployment Service (MDT) – Build/Update images for call centers for Workstation and laptops, Analyze Image logs• Hardware ordering for Call Centers – Process orders for the Different Centers IT/Operations• User Acceptance Testing (UAT) – Testing Applications and patches before moving to production• PCI compliance – Enforce all workstation and call center is within compliance• G-Suite Transition – Moving from MS office to Google Suite company wide and provide training• A/V Monitors – Monitor and configure all Display Workstation with department statistics and other display content requested by operations• Service Desk – Created Training guides for Software, Hardware, Image, Configuration and Department guides• Windows – Configuration of Group Policy's for workstation/Servers and users, Managing user account with in Active Directory• Business Continuity Plan – Planning and testing BCP for offsite Redundancy• Vendors - Work with Vendors for Application configuration/Deployment• OS Migration - Updating from Windows 7 to Windows 10 across all workstations• Scripting/analysis- Use batch, powershell scripts to collect and analyze content for hardware/software/Trend related issues• Customer Service Skills - Providing my customers with the up most respect while being courtesy, while troubleshooting, first time resolution and while provide the best service• Virtualization (VMware, Hyper Visor)• Active Directory/Networking Fundamentals• SCCM Fundamentals

• Supporting for Multiple Clients - Take care of tickets, replace hardware, Support to operation and site managers, project coordinator and vistors• Building out for New Client(s) - Moving existing clients to make room for new clients• Managing Network Equipment - Providing hands on Replacement/Configuration, running Cable and patch• Providing Desktop Support for Multiple Clients environment - Adjusting images for clients• Managing/Creating Active Directory and Group Policy - Add/Remove OU's/User Accounts, Create/Modify Group policy's, • Maintaining the software inventory - Scan system for unapproved software• Managing Local Security Hardware - Check all equipment and cabinets making sure they are secure from entry to rack, Check on surveillance equipment, Badging systems• Imaging system with (Ghost/SCCM) - Using Ghost to image systems before transition over to SCCM• Trouble Shooting Client issues - Resolving tickets for all clients within a timely manner.• Migration System from XP to Win 7 (1100+ WS) - Moving all XP workstation to windows 7 using SCCM in phases not to cause downtime for clients.• Pilot/User Acceptance Testing (UAT) - Tested Each client with the Microsoft Monthly patch, Tested New Client application, • Support for the Facility’s LAN, WAN and internet connection - Help Facility with Desks/Shipments, Provide On-site ISP connectivity/Support. • Monitoring and performing all data backup and recovery processes - Check on server and back up systems• Hardware Migration - Replace old server and/or network equipment• Setting up logins and e-mail accounts - Creating user accounts from one domain to another domain, Create new employee Domain account, Process terminated employees• Managing/Configuration of Printer - Setup network printer access, configuration of printer• Enforces the policies - Enforce PCI Compliance• PCI - Monthly PCI audit• Project coordinator• Phone systems - Avaya• Software/Hardware Inventory

• Monitor Inbound Call - Making sure the Customer Service and help to the customer is provide with in the client guide lines• Tracking Trends - Promotion, Agent, Quality• Feedback - Providing feedback to Agent/Supervisors/Trainers to improve performance and develops training programs• Training - Explain the quality metrics for Trainee(r) , Supervisors, Agents • Client - Listen to calls with client to provide better guideline with all staff.• Monitor - Listen (300+), Grade and provided feedback to help improve to agent over call customer service• Help the Client with other research or data mining

• Help consumer with installation - Problems with Technician installed new setup• Rewiring of DTV setup - When customer moves location or equipment in room• Remote Configuration - Setting up remove communication with TV or AV systems• Hardware Upgrade/Replacement - Process hardware malfunction and/or upgrade • Create Web base Sales Tracking Tool

• Help customers with Billing inquires/payments

• Handling one off technical or software issue• Track Trends and report to Client• Create Web Base Tool Help for Agents, Teams, and escalation process.

• Save Customer from canceling their TiVo Service

• Reset clip Mail when email stuck for customer• Created Help Web base tool guides• Replacing hardware for consumer• Ordering hardware for consumer• Tracking Trends for Client Company

• Selling bundle phone service

Supervisor Duties• Keep Concession Stock between Showtimes • Make sure all employees have what they need when starting their Shift/Change• Start/Stop Movie projectors• Reset Film for next movie• Receive Shipment and store

• Box Office - Selling Tickets to patrons• Door Greater - Taking Patrons ticket and Directing to proper theaters• Usher - Clean theaters between show time, Cleaning lobby/Hallways, and helping out concessions.