David Verhoef Email & Phone Number

• Leading cross market service operations department which enables the operations for the direct export channel partners in the markets Europe, Middle‑East, Africa, LATAM and Russia & Central Asia.
• Responsible for daily operations and managing all aspects of service operations on behalf of the markets;
• Spare part & returns inventory performance mgt, Partner Field Change Order Performance mgt, Partner technical training, Installed base & contract mgt.Remote technical support for all modalities.
• Managing the cross Market technical Support teams
• Budget owner and responsible for the Strategy design of Indirect Direct Export operations
• Partner/ distributor capability development & management

Eindhoven En Omgeving, Nederland

• Leading cross functional shared service operations team which supports the operations for our indirect & direct channel partners in Europe, Middle‑East, Africa and Russia & Central Asia.
• Responsible for daily operations and managing the performance of the Healthcare Customer Services Operation teams; Spare part & returns logistics, Installed base & contract management, Remote technical support for all.
• Driving continuous process improvements by using Lean principles and Lean tools Key achievements: Design of lean control tower tech support, contracts and IB mgt and spare parts logistics.

Eindhoven, Provincie Noord-Brabant, Nederland

• Leading service business transformation towards new Processes and IT platform(Servicemax, Salesforce SAP).
• Harmonization all service processes and tooling infrastructure across Africa.
• Leading the deployment of Request to Resolution blueprint into market Africa as part of the End2End transformation team of the market.
• Received the ''Philips AfricaStarAward''

Eindhoven

• Responsible for:
• Design and implementation of customer service solutions for all go to market models in Africa.
• Focusing on large scale projects (>10 million) service solutions, regular and distributor business.
• Leading continuous process improvements, performance management and key usersKEY ACHIEVEMENTS:
• Design (first time for Market Africa) and succesful implementation of a Managed equipment services solution for 11 Intensive Care Units in Kenya
• Implementation Daily management within South Africa & Egypt Operations (88% efficiency improvement)

Eindhoven Area, Netherlands

• Responsible for:
• Process design & implementation projects in the Customer services and Supply chain arena for 11 markets in Europe, Middle-East, Africa and Russia & Central Asia.KEY ACHIEVEMENTS:
• Design and Implementation of organizational blueprint Customer service
• Project manager and successful implementation of SAP ERP in UAE, Turkey, Egypt, South Africa,Poland, Hungary, Czech & Israel (within 1year)
• Developed and Implementation digital field service solution for the field service organizations and Customer care centers (10 countries, 500 field staff, 75 % faster call closure)
• Design and implementation digital signature capture solution(40% effiency improvement)

• Responsible for:
• Managing Indirect channel Distributor support requests
• Technical Escalation management
• Managing and planning of Onsite and Remote technical requests medical equipment
• Managing and planning of Clinical Application requests medical equipment