David Verhoef Email & Phone Number

• Leading cross market service operations department which enables the operations for the direct export channel partners in the markets Europe, Middle‑East, Africa, LATAM and Russia & Central Asia.• Responsible for daily operations and managing all aspects of service operations on behalf of the markets; •Spare part & returns inventory performance mgt, Partner Field Change Order Performance mgt, Partner technical training, Installed base & contract mgt.Remote technical support for all modalities.• Managing the cross Market technical Support teams• Budget owner and responsible for the Strategy design of Indirect Direct Export operations• Partner/ distributor capability development & management• Owner of the SLA's with the Markets and Global Business Services• Legalization of Customer Service Contracts on behalf of Philips Medical Systems BV (PMSN BV) as per registration in the chamber of commerce• Responsible for the Operationalization of new business acquisitions & large scale projects on behalf of PMSN BV

Eindhoven En Omgeving, Nederland

•Leading cross functional shared service operations team which supports the operations for our indirect & direct channel partners in Europe, Middle‑East, Africa and Russia & Central Asia.•Responsible for daily operations and managing the performance of the Healthcare Customer Services Operation teams; Spare part & returns logistics, Installed base & contract management, Remote technical support for all modalities.•Driving continuous process improvements by using Lean principles and Lean tools Key achievements: Design of lean control tower tech support, contracts and IB mgt and spare parts logistics.

Eindhoven, Provincie Noord-Brabant, Nederland

•Leading service business transformation towards new Processes and IT platform(Servicemax, Salesforce SAP).•Harmonization all service processes and tooling infrastructure across Africa.•Leading the deployment of Request to Resolution blueprint into market Africa as part of the End2End transformation team of the market.•Received the ''Philips AfricaStarAward''

Eindhoven

Responsible for:• Design and implementation of customer service solutions for all go to market models in Africa.• Focusing on large scale projects (>10 million) service solutions, regular and distributor business.• Leading continuous process improvements, performance management and key usersKEY ACHIEVEMENTS:• Design (first time for Market Africa) and succesful implementation of a Managed equipment services solution for 11 Intensive Care Units in Kenya• Implementation Daily management within South Africa & Egypt Operations (88% efficiency improvement)• Lean leadership advanced certified

Eindhoven Area, Netherlands

Responsible for:• Process design & implementation projects in the Customer services and Supply chain arena for 11 markets in Europe, Middle-East, Africa and Russia & Central Asia.KEY ACHIEVEMENTS:• Design and Implementation of organizational blueprint Customer service• Project manager and successful implementation of SAP ERP in UAE, Turkey, Egypt, South Africa,Poland, Hungary, Czech & Israel (within 1year)• Developed and Implementation digital field service solution for the field service organizations and Customer care centers (10 countries, 500 field staff, 75 % faster call closure)• Design and implementation digital signature capture solution(40% effiency improvement)• Project manager and successful implementation of the long term resource planning tool (PME)

Responsible for:• Managing Indirect channel Distributor support requests • Technical Escalation management • Managing and planning of Onsite and Remote technical requests medical equipment• Managing and planning of Clinical Application requests medical equipment