David Vo

David Vo Email and Phone Number

Global CGT Customer Operations & Patient Services Manager | Ambassador @ One Young World @ Novartis
basel, basel-city, switzerland
David Vo's Location
Montreal, Quebec, Canada, Canada
About David Vo

David Vo is a Global CGT Customer Operations & Patient Services Manager | Ambassador @ One Young World at Novartis.

David Vo's Current Company Details
Novartis

Novartis

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Global CGT Customer Operations & Patient Services Manager | Ambassador @ One Young World
basel, basel-city, switzerland
Website:
novartis.com
Employees:
100036
David Vo Work Experience Details
  • Novartis
    Global Customer Operations & Patient Services Manager, Cell & Gene Therapy
    Novartis Jun 2023 - Present
    Support the countries within the International Markets (Australia, Brazil, Canada, Hong Kong, Japan, Saudi Arabia, Singapore, South Korea & Taiwan) to ensure the highest level of customer experience through operational excellence and global initiatives.
  • Novartis
    Customer Operations & Patient Services Manager
    Novartis Feb 2021 - Jun 2023
    Dorval, Quebec, Canada
    Responsible for the customer service and operations for two programs, Cellular Therapy (Kymriah), Gene Therapy (Zolgensma and Luxturna) in Canada.Acted as the point of contact for patients and customers for any logistical and technical inquiries and training purposes.Developed flows and standard operating procedures to streamline processes and facilitate training.Contributed to the decrease of product delivery turnaround time by 25%, leading to faster treatment for Kymriah patients. This contributed to Novartis becoming the trusted partner of choice in the market of Lymphoma.Built an automated KPI dashboard with customer, product and operational insights to drive key strategic data-based decisions and discussions with internal and external stakeholders.Leveraged Power Query and Salesforce to build an automated order tracker for every customer operations country across the company. This significantly reduced the time spent on manual data entry and errors.Leverage Power Automate, Excel VBA, and Salesforce to automate operational manual tasks. This lead to a reduction in manual activities such as sending emails, forwarding notifications, and entering data received via email in the form of text and files.Responsible for preparing weekly financial reports for the Finance department.
  • Novartis
    Clinical Trials Logistics Case Manager, Cell And Gene Therapy
    Novartis Jul 2019 - Feb 2021
    Dorval
  • The Montreal Children'S Hospital
    Nurse
    The Montreal Children'S Hospital Jun 2018 - Jul 2019
    Montreal, Quebec
  • St-Mary'S Hospital
    Nurse Extern
    St-Mary'S Hospital Jun 2017 - Aug 2017
    Montreal, Quebec
  • St-Mary'S Hospital
    Préposé Aux Bénéficiares
    St-Mary'S Hospital Jun 2016 - Jun 2017
    Montreal, Quebec
  • Six Flags - La Ronde
    Operations Clerk
    Six Flags - La Ronde May 2015 - Aug 2016
    Île Saint-Hélène, Québec

David Vo Education Details

Frequently Asked Questions about David Vo

What company does David Vo work for?

David Vo works for Novartis

What is David Vo's role at the current company?

David Vo's current role is Global CGT Customer Operations & Patient Services Manager | Ambassador @ One Young World.

What schools did David Vo attend?

David Vo attended Mcgill University.

Who are David Vo's colleagues?

David Vo's colleagues are 陈慧敏, David Ives, Alex Mitchell, Warren Crowder, Amanda Zaki, Mba, Antonio Alex Callou, Yvonne Holder.

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