David Wall Email & Phone Number

Sydney

Unit 8, 71 Parramatta Rd, Silverwater

Chipping Norton NSW

Managed a team of 12. Delivering customer service to Optical Practices. Over 300 inbound calls, following up on late jobs, data entry.

NSW

AM for North NSW for City Optical, OSA and Precision.

Penrith

Customer Service, training, sales, KPI and P&L

Auburn, NSW

Laboratory Manager Big W Vision Auburn. Fitted over 200 spectacles per day. Managed 12 staff.

Lead my team to sales budget

As owner I worked in the store 6 days a week and performed all skills needed to run a successful retail shop.

Companies Flagship StoreSales of 1.5mill, Staff 24 full time staff, 6 PPT and 5 casuals including 4 Optometrists and 6 Laboratory staff

Responsible for the city stores in Sydney. Retail sales of 3 million, staff approx 30.

Trained staff in P.O.S (Focus) installed hardware and support stores go live day.Trained senior dispensers and small branch managers in The Introduction To Management.Trained Dispensers in First Choice Selling System based on the Harry Freidmen Selling SystemSupported trainee dispensers during their OTEN studying in store.

Customer complaints via Telephone and letters.Editor of the Store weekly news letter. Retail Support via Telephone and email, support to over 300 stores.Oversaw the introduction of the GST into OPSM branches and supported the Retail stores through the Y2K bug.

Took the store from number 7 in the state to number 3 for sales during my time and also achieved the highest customer survey satisfaction of 83% for stores above 2 million.First store in NSW to revolutionise change from 1 hour glasses.Awarded Customer Service Award from Macquarie Shopping Centre in 1996. Focus (P.O.S) Trainer for NSW

Study Bachelor Of Business, 2 Years

Diploma, Optical Dispensing

School Certificate Yr 10

Education record

I left in year 10 in 1982 to study as a Optical Dispenser Study Optical Dispensing for two years through the Guild of Optical Dispensers'.